Perpetua Wood Floors

Found Perpetua in the Redirect Guide and asked him to come over and do a quote to refinish my small kitchen’s hardwood floor. Initially the experience was very positive — personable guy, lots of recommendations, said he could fit the job in fairly quickly and would send over the proposal right away. Concerned that he’d only accept cash for our particular job (quoted $ 900 for a small room with no staining as he sounded averse to doing it, so our floors would not match the adjacent ones in the living room), but other than that we were actually looking forward to hearing from him. He mentioned it’d be either himself or one of his guys doing the work.
Took several days to get the proposal which was simply the price on a boilerplate language agreement (not sure why that would take so long especially since he wanted to do the work right away). One of the items in the proposal said that I as the homeowner was not allowed to be in my house when the work happened, and that they needed a key to my house, and as someone running my own business, that was not about to happen (nor do I give keys to contractors, I always stay onsite). He said this would be OK, and answered my questions.
However one of the requirements of the work was that the floors need 8 full days before furniture could be moved on them. As this is my kitchen, this would mean we would not have access to our refrigerator or gas stove for a week, which would make life difficult if the job were to start this weekend while we are home. So I proposed we do the work in early September (he’d said it’d only take 1 – 1.5 days), to coincide with the day before my husband left on honeymoon, so that way we could ensure that the floors got the time they needed and we didn’t lose all our food to spoilage in the hot weather.
My husband and I also were curious about what he uses for finishing/​sealing the floor, as the business claims to be eco-​friendly, yet in none of the emails would he tell me what products he uses, which was really strange.
After 3 days with no response to the suggested day and repeat question about products, I got an email from him saying that he’s no longer interested in doing the work for us as he was only doing this because he could squeeze this between his other jobs (guess not all customers are important to him), and that he is booked that month and going on vacation (even though he said he has someone else who helps him).
Seriously unprofessional and disrespectful approach to doing business.

Our new home had some very beat-​up looking pine floors under ugly carpet in our upstairs. Matthew with Perpetua (recommended by our realtors) gave us a very reasonable quote and his team was available to do the work without a huge delay. The results are beautiful: the floors look absolutely gorgeous and we have a lot of jealous friends asking about them now.
Highly recommended!