Paul’s Plumbing Service Company

Had a shower that suddenly went to a trickle after the city flushed the mains. Called Paul’s plumbing and they came out the next day. Benjamin was great, he understood the issue and he took off to buy parts.
Once he came back I’d say it only took about an hour to replace the valve and no more «trickling camp shower»!
Definitely will call them again if I have other repairs and/​or plumbing work.

Paul’s Plumbing was very responsive and willing to rework their busy schedule to help us out with replacing a leaking water heater that decided to give up the ghost over the holidays. Highly recommended.

Just had a bathroom repair by Ben. He was competent, courteous and completed the job promptly. Paul kept me informed when the van would arrive and I appreciated that.
I would recommend Paul’s Plumbing to all.

Ben was great, awesome service, great hospitality. I will recommend your services in the future to all my friends and family.

Paul sent Benjamin out to stop my kitchen sink faucet from leaking. He determined it needed to be rebuilt and it took about 2 hours of labor including him going to the store.
So, now instead of leaking, the handle pops off and a geyser of water shoots to my ceiling. Benjamin came out one more time and worked on it, and the same day it popped off again. Now he tells me we need to start from square one and install a whole new faucet. The thing I think is curious is that my faucet wasn’t actually broken before, it was just leaking.
So, Paul’s Plumbing broke my faucet and charged me about $ 200 for it. Great.

I had the unfortunate situation of calling a plumber. Last night, I found that water was flowing under our house in the crawl space, which meant I had to shut off the water to our house until we got it fixed.
I was charged $ 156/​hr for the emergency rate, which is 1.5X regular rate. To me, it was important to get it addressed right away, as we need our water.
Paul’s dispatch was quick and easy, and a plumber called me right away to schedule a same-​day appt. I was given a 2-​hr window and he called to let me know when he was on his way — he was on the latter part of the window, which was totally fine.
Benjamin came over and repaired the cracked pipe in our crawl space. He was nice, and got straight to work. There was a moment where he went out to his van for a while — I thought I saw smoke coming out of it – which for me, seems like an expensive smoke break for me to pay for. I didn’t actually see him smoking, so I cannot confirm.
Overall, I’m happy with the company and the service provided.
5 stars would have been given if these things had happened:
Clean up — he left crawl space hatch off, and the towels he had to ask for, were left for me to clean up, along with the entire area around the hatch.
Smoke Break — he didn’t seem to be on task the entire time. 1.5X the rate, I’m sensitive to productivity.
Religion/​Politics — he was very outspoken about his staunch republican beliefs, and also went as far as giving his opinion on gays in the military. Nice enough guy, but he kind of ruined it with his opinions that were not solicited. I was looking to pay and have him go so I could get back to work.

Took my a little while to get to this so… APOLOGIES!
Brand new house (NEW TO ME!) and a brand new problem!!! Master Bath tub spout goes BOOM!!! At 10:30pm!!! What mounted to roughly 75 Gal/​Min began shooting out of the wall and into the bathroom floor! Water, water EVERYWHERE!!! Once the fire department arrived and mopped up all the mess I was still left with NO WATER (not JUST for me, but for the ENTIRE row of townhouses!!!) and the HUGE potential for another massive leak!
Who to call??? Well, I honestly called EVERY PLUMBING COMPANY WITHING the greater Portland Area! What ever Google «suggested: was who I had called! Most of the companies would simply refer me elsewhere, while others would offer to «schedule an appointment next week.»
Now, I’m not going to say that when I called Paul’s Plumbing that they just JUMPED at the chance like vultures circling over their next meal. I had to talk to the receptionist first and pretty much plead my case with a huge amount of humor, as this really was pretty funny in a Tom Hanks/​The Money Pit kind of way… After I gave the young lady the story and my contact info, I continued to call other shops. Where this story get s good (for me, at least) is that in the middle of a phone call to yet another plumbing company, Paul calls me back. PAUL! Not the receptionist or one of the plumbers on his payroll, but PAUL!
We spoke for a few more minutes as he too (probably) just wanted to get a feel for what was going on and whether or not he would be able to service my property. Paul made NO PROMISES but assured me that he «would try to help.» So far, this was the best news I had heard since the 911 operator informed me that PDX FIRE was on the way!
I tell you, WITHIN MINUTES I had a van at my door, engine still running and the driver’s side door not even shut and the plumber was already asking questions and giving instructions… LESS THAN TWENTY MINUTES LATER he was peeling out and off to whatever job he already had lined up!
Yes, who ever was «scheduled» for that morning got delayed by a few minutes, but judging by the efficiency with which this guy worked (I think his name was Jeff… S. Carolina was all I remembered!), I’m guessing that they didn’t even notice!
Anyway, really wanted to follow up on this as I will DEFINITELY be recommending these guys to ANYONE I can, as well as calling them back to install that water shut-​off valve that I CLEARLY need!!!
Thanks Paul,
Mahalo Nui Loa,
Randy F.

Paul did a great job fixing our leaky shower! THANKS!

Paul did a great job following up after I emailed him and we agreed on a date and time to do the work. Unfortunately that was the best experience of dealing with his company. We agreed on starting at 8 but he called at 8:30 to say they bumped us off the schedule for Kens Artisan Bakery that was a more important customer than us. He said they would be there by 10ish. He called again at 11 to say they couldn’t be there until 12. His guy showed up at 12:30 and although we agreed on $ 109 an hour, we got charged $ 380 for 2 and ½ hours. And his guy went home early because he was tired from the previous job. Overall, a very disappointing experience.

I thought that I would have to wait several days for service but Paul worked me in to a busy schedule the very next day after having called Paul’s Plumbing. The work was completed efficiently and at a reasonable price. The area was left cleaner than when they started. Thanks Paul for GREAT service.

Paul is timely, courteous, nice and experienced! He fixed our drain above and beyond what we needed. We had already had a quote from another plumber and Paul did it for near $ 200. less! I am writing this review to also help me remember in the future what plumbing company we were pleased with, so I can access the info again for future use! A+++

Paul’s plumbing is a solid choice. They made sure the job was done right, and they got it done in a timely manner. When it came to a certain part that would’ve worked but was not as good a quality as something else, Jeff sought out the better part that would prevent future problems. Very satisfied. Reasonable price.

AWESOME!
Paul’s Plumbing showed up on time, fixed a clogged drain, left my home clean, and charged less money than the other guy was going to charge just to look at it.
I highly recommend Paul’s Plumbing to folks that want a workmanlike job at a great price. They have earned and will receive my loyalty for future work!

Paul was great and made effort in getting to my issue prompt. However, i was not satisfied with my plumber.
The technician found the problem in my leak quickly (10 min) yet it took 2 hours to complete what appeared to be a simple fix. I’m indicating simple due to the fact that the plumber came in and out of my house 10 times for parts and pieces. An efficient and experienced plumber would know what he needed when realizing the issue, then get what he needed and complete the job. He then proceeded to take 3 trips to gather the tools from my house, when it should have been completed when job was done. My front door opened 10+ times with a lot of back and forth.
Too bad my normal plumber was booked out on jobs and couldn’t help me in a leak that i thought needed addressed right away, in which maybe could have waited for better service. I would really know your referral before scheduling an appointment.

Highly recommend! Jeff was early, professional and HONEST! And I left messages with at least 12 other plumbers over the weekend and they were the first and 1 of the few that returned my call. I have their number saved on my phone now.

Paul is an excellent help and quickly resolved our problems with our garbage disposal in less than a few minutes. He’s friendly and genuine, a pleasure to work with. We’re glad to have found his help:)

Someone did call the next day to ask if I still needed help. Apparently their service tech on that night was sick… and no one thought to inform the dispatcher who answers the phone and tells people they’ll get a call back from the tech on duty that night? Oh, I was also told they wouldn’t be able to get me on their schedule until next Tuesday– no problem, I’ll just go without water for 5 days… seriously? What a joke.

My plumber was Tim and he did a great job. Paul’s Plumbing was quick to schedule my work and the rates were reasonable, I’ll use the from now on and I’d highly recommend them!

My pipes froze, and after a day of working on it myself to no avail, I called Paul. He is friendly and patient and discussed the details with me over the phone, gave me some tips, and admitted it wouldn’t be a good use of my money to have him come out for the problem because, given my type of pipes and routing, there was not much he could do. I’m very thankful to him for that, and he will certainly be our go-​to plumber from here on out.

I had a bad underground leak in front of my house. Water was shooting up from underneath my entrance walkway. The pipe from the water main to the house had a bad leak. I called a number of different plumbers only to get denied by most of them. Either they said they were booked, or they could come by that day but it would cost me time and a half. I called Paul’s and he too was very busy that day. He said there might be a window to where he could squeeze me in. He promised to call back in a couple hours when one of his plumbers was expected to be free. Sure enough, as promised, his plumber called me in an hour.
I had started digging up the walkway myself to expose the leak. Paul’s plumber came out (forgot to get his name, but a very nice gentleman) assessed the situation and immediately got to work on the problem. Took over digging up the walkway and quickly exposed the leak. It was more than 2 feet underground. He repaired the leak and was on his way in about 2 hours total.
I’m very satisfied with Paul’s Plumbing’s service and HIGHLY reccomend them. Courteous, professional, honest, prompt service, and VERY reasonable price.

Pauls Plumbing saved the house. Having multiple failures of the water pipe system, plumber Keith did not quit and and replaced the failing copper pipe with new PEX thru out 4 levels of the home. For value, price and exceptional service, this firm is the first call to make for any plumbing need you may have.
I was able to do some of the deconstruction work my self and saved hundreds of dollars in labor cost. My plumber since 1988.

A long, long time ago in an alternate universe far, far away, our landlord gave a few drug addicts a job installing our kitchen sink.
Flash ahead 10 years to the day the house became our own. Since then, we knew it was only a matter of time until the drug induced plumbing inspiration would collapse in a disaster of Noah’s flood proportions.
That day, or that weekend night actually, was last night when our faucet supply valve failed. 6AM Sunday morning we woke up to a flooded kitchen, warped floor and all.
With 9 women sharing our huge house we couldn’t wait until Monday morning. We had to shut off water to the entire 4 floors to stop the leak.
By chance we saw the great reviews for Paul’s Plumbing first on Unilocal and an online yellow pages. We noted right away they welcomed the emergency calls even on a Sunday morning.
Shortly after talking with the answering service, plumber Tim called us back. He did a «triage» on the phone trying to save us money from the very first. Once we determined that our job couldn’t wait, he set an appointment and was right on time.
The truth is, Sunday plumbing runs double-​time, just short of $ 200 an hour. I won’t kid you.
These guys are experienced professionals and had we not owned the meth-​addicted plumbing from hell, I know they would have been out of here in 30 minutes.
I had such confidence in their work those first few minutes, and they were so quick, we had them completely rebuild all the plumbing. It was finished to perfection.
In the end they gave us a really fair price for a huge amount of work.
Plumber Tim left us with his personal cell number just in case we ever had another after hours emergency when the answering service was closed.
It is so nice to know Tim is now «our» plumber and we can safely call on him or the other guys at Paul’s to rescue us!
We give Paul’s Plumbing our confident recommendation. I believe they will take care of you as well as they did us.