Pacific Crest Plumbing

They found 2^nd floor tub drain leak that made plaster fall off 1^st floor ceiling. Replaced tub drain and piping. Replaced sheetrock that had been cut away to find the leak. Replastered ceiling area of original leak.
It couldn’t have gone better. We got an appt much sooner than other plumbers. They were thorough, expert and professional in every way. We didn’t expect the replastering but they did a beautiful job and included it in the quoted price. Sheetrocking was perfect too. We will certainly use Nick and his team for all future plumbing needs.

had a great experience with pacific crest. nick and his apprentice replaced a hose bib and snaked a slow-​draining tub. they arrived on schedule, worked quickly, and charged the same as had been estimated. nick even went the extra mile and replaced a problematic overflow cover. bonus for me, nick didn’t seem to mind that i bugged him with questions. :) i’ve already got estimates for some additional work that i need done and look forward to working with nick again.

The BEST!!! Our water main broke on a busy Friday afternoon so we frantically called anyone we could find to get to us right away. That turned out to be a disaster! Once they turned the water off and left we were able to calm down & gather our thoughts We started to look at other options and RATINGS. Nick wasted no time and came out to assess the situation first thing the next morning (Sat). He was so friendly, polite, and understood our situation perfectly. He really is such a great guy and very professional. He had the situation under control and completely taken care of within just a few days. His timing, professionalism, and care were so far above what we expected. I just cannot recommend Pacific Crest enough!

The thing about a plumber is that you don’t realize how important a good one is until you find your toilet is backing up or your basement is flooding in the middle of a torrential downpour in Portland. In both cases, the first people we called were the folks at Pacific Crest Plumbing. Anna and Nick are two of the finest people I’ve had the pleasure of working with and I can’t recommend them enough.
Aside from Nick’s attention to detail, it is his honesty that I find most refreshing. When we had him come out to bid on a job, instead of trying to upsell us on stuff we didn’t need, he gave us level-​headed advice and actually talked us out of some more expensive options.
I’m really thankful to have Anna and Nick as our local plumbing team and can’t recommend them enough should you be in the need of a knowledgable, capable, and honest plumber.

We had Nick come and do some minor repairs to our toilet (it wouldn’t stop vibrating). He was on-​time for the appointment (we received a phone call about an hour ahead to know he was on his way), and then fixed it right away and did a great job (as always)!
Plumbing is one of those things that when there’s an issue, it’s good to have someone you can call to fix when you have issues. I’m glad we found Nick, he does great work and we always feel like we are treated with respect.

Long time user, first time reviewer on Unilocal.Nick and his team at Pacific Crest Plumbing are just that good.
I recently moved into a home in Portland with ancient and rusted galvanized steel plumbing. Though a smaller home, I knew a complete re-​fit to PEX and a new water heater would be a big job. I called around to quite a few plumbers and received several estimates. I’m very happy I gave the job to Nick.
Nick and his team showed up on time. The kept the areas they worked in clean and tidy. The work was completed on time as promised. Nick was friendly and patient — two traits I find are often lacking these days. I am extremely happy with the finsihed work. The water pressure is outstanding. The water heater works like a champ. New plumbing isn’t the sexiest thing you can spend money on for your home, but knowing the water through the pipes is clean feels pretty dang good.
I strongly recommend hiring these folks for any plumbing work you require. You’ll be happy you did.

My first job with them was when my water main broke and started leaking into our finished basement. They came out to diagnose it the same day I called, helped me mitigate it, and were out the next morning to replace it. They coordinated the contractors and permitting necessary to get the job done.
Today was easy: What I thought was a leaking hose bib they determined to be my dryer vent leaking into the gap above the ceiling and condensing on the cold water input. Nick left me with a plan for confirming it and an easy fix I can manage on my own.
Every time they have showed up on time, with confirmation when they were on the way. Having had a lot of troubles with this house over the years (how many different ways can a finished basement leak?!), the folks at Pacific Crest Plumbing have been refreshingly reliable and easy to work with.

What a treat! It’s not often that I get such great and friendly service, but with Pacific Crest Plumbing it can be expected. I needed help fast and Anna answered promptly the FIRST time I called and then quickly got me connected to a plumber that could fit me in. I highly recommend reaching out to them for your next project — large or small. I will be referring them for sure.

Treven from Pacific Crest Plumbing was fantastic. He was efficient, knowledgeable and friendly. My house is a very old house and the toilet was 55 years old. There was a possibility of complications. I think that due to his knowledge, experience and integrity he was able to avoid any complications.
Pacific Crest Plumbing was straightforward regarding costs of the toilet, no hidden fees. I talked with Anna from the company quite a few times. She was always clear and friendly and patient. (Their charge was $ 200.00 less than another plumbing company.) I will definitely refer this company to friends and anyone else who will listen.

We had a water heater leak and needed a replacement fairly urgently. I called and spoke with Anna, who was very kind and accommodating, and her professionalism made me certain I had chosen the right company to do my water heater. She made an appointment for the next day and was excellent about communicating when to expect someone to drop by (which was early, thankfully).
Treven B., a journeyman plumber, was awesome! Professional attitude and attire, and clearly competent in his trade. He changed out the water heater and had the old one out in under 1.5hours, the job looks great and is working well so far. He made sure everything was as clean as it had been before he came and gave me a run-​down of everything and took my questions before leaving. He even gave me some advice on other plumbing issues not related to the particular job. I would gladly use these guys again

I signed up for an account here on Unilocal just to write this review.
I’ve been using Nick at my place of work for 4 years now and just had him do some work at my house. As always… an awesome experience.
Nick and his crew are all professional, personable and do really, really great work.
You’d be totally insane to not hire these guys for your next plumbing job.
Call them… you won’t be disappointed.

Once again, Nick and his crew came through with flying colors to repair my toilet issue. Actually it was Treven, who made the repair and recommended what type of replacement toilet I should consider when I decide to replace my 20 year old porcelain throne. I wanted to post this to advise anyone considering having plumbing work done to give Pacific Crest a call. I have used them in the past and they will continue to be the first people I call when I have a non-​emergency plumbing need.
NEVER rely on Unilocal as your sole source of information about a particular business. Check out all sources of information (Angies List, BBB, other review sites) and if possible, talk to other customers in person. In the case of Pacific Crest Plumbing, you’ll find that this is an established company that gives great service.

Pacific Crest is always polite, honest and quick. They are great with advice and I trust them in my home. Treven was here today and he was incredibly helpful. He listened to our plumbing problems and worked with me to come up with the most cost effective solution. I have called these guys three times total and each time they impress.

Treven Barrett came in and replaced our toilet in no time at all. Great service, excellent toilet, and they were communicative throughout. Thanks again guys.

It looks like these guys have taken a beating on Unilocal from people they have never performed plumbing services for. That’s to bad because these guys are great, knowledgable plumbers.
We first used Pacific Crest about 3 years ago to fix a leak in a bathroom drain. We were very impressed with the professionalism and the quality of their work.
Most recently we took on our old 1950’s bath. We had been wanting to do this for years but kept putting it off until the issues with the plumbing were more than we could tolerate.
Nick the owner came out and discussed options I had never thought of and pros and cons of doing things different ways. I was very excited to get going on this however this was going to be a huge expenditure so it was important that I selected someone I felt was knowledgable and experienced to get the job done timely and the right way.
Throughout the process emails and calls were always returned in a timely manner. I was able to buy fixtures wholesale on their account at a plumbing supply house, a referral was given for tile work that turned out amazing. We love our new bath!
Pacific Crest did a great job, customer was top notch and the projected went much smoother than I could have expected. Definitely recommend!!!

Called for estimate to come out to fix a bathtub leaking into our basement, not exactly something we can wait on, and they could not come out for 3 weeks! So much for emergency plumbing services!
UPDATE: The lady I spoke to read this above review and left a snarky message on my voicemail telling me this review was «unfair» and that there’s «a plumbing shortage in Portland» which is absolutely not true — after this call I talked to two plumbers with higher Unilocal ratings who both had time to come in on Monday. All I did was speak the truth. If you’re a service business and you are booked that far out, the least you can do is offer potential customers an alternative company to call — anything to show that you empathize that the customer is in a bad situation and want to help, even if you can’t personally do it.
2ND UPDATE: Then the lady proceeds to start texting me about the review. I asked her to stop contacting me. She texts me again. I asked her AGAIN. She texts yet again demanding I remove my review saying I’m claiming that they offered emergency services, which I did not. I simply am stating that this is not a place you call if you need emergency plumbing services. I responded to her a third time that if she continues to text me after I’ve asked her not to contact me and to take my number out of her files that I will consider this harassment. Guess what? She texted me AGAIN.
3RD UPDATE: She has now texted me five times despite repeated requests for her to stop contacting me and remove my number from her records. I let her know if she continued contacting me I would report her to the BBB. And I quote «that’s fine because then we will have your full name and address and this will not go away you slandered our family business online». Seriously? I wrote an honest, two-​sentence review and her response has escalated to attempting to threaten and intimidate.
DO NOT WORK WITH THIS COMPANY! If you see the other bad reviews you’ll see that she has left rude responses to other customers as well. She could have turned a bad situation good by offering to help find another plumber, but instead takes customer’s contact information and harasses repeatedly.

They did a job for us a year ago. Quoted and charged for 6 hours works, actually the plumber only worked on it about two hours. The plumber gone for 3 hours between.
I think it was over charge $ 2200 for two hours work to fixed/​install a new set of shower faucets and leaking.
I called to the office next day. The person answered phone said, because Nike worked faster than other plumbers.

Mom had her kitchen sink draining into her bathtub. He was the first to call of 10 plumbers I called. He was really nice, efficient and nice also to our little barking dog. who eventually stopped as he was playing with him. the problem was fixed and the only thing is I wish any plumber would call back sooner

This company is fantastic. I couldn’t disagree more with any negative reviews that have been posted. I have used them 5 times now, and 2 of those were emergencies on my rental. They have been prompt in getting back to me (even during off hours or on weekends), have been super accommodating as far as scheduling and getting to us quickly, and I trust their service and recommendations completely.
I always feel that Nick advises whatever service he would do or want done on his own house, if he were paying for the service himself. This is so appreciated. I cannot speak highly enough of this company and the quality of their work. I will continue to use them as long as I have any homes or plumbing needs in Portland and wouldn’t hesitate to highly recommend their services to anyone.

I was told by Nick after talking with him on the Phone to send him an email list of items withs pics and he would reply THE NEXT DAY with a ball park quote to repair and a time to meet. So, I spent an hour taking pics of everything and sending in an email to Nick as requested… I did not get a reply… A week past and I email Nick again and his reply was
«Unfortunately, I cannot accommodate your request at this time. Sincerely, Nick»
This is unacceptable, Nick requested the e-​mail and told me he would reply the next day.
The customer service from Pacific Crest Plumbing was very bad and I would not try contacting this contractor again.
Update:
Nicks wife reported to me that she did get my first e-​mail but did not know how to reply to it. And due to a family illness, Nick could not reply. (So no one replied) After a week and a second e-​mail from me, someone sent the the reply of: «Unfortunately, I cannot accommodate your request at this time. Sincerely, Nick»
Pacific Crest Plumbing (Nicks wife) seems to feel that it’s ok to request information from a person and not reply to that person for over a week and after the person requests a reply for a second time, to send a reply of «Unfortunately, I cannot accommodate your request at this time. Sincerely, Nick» I don’t agree with the way this was handled, and is still being handled by PCP. If I was told last week that Nick had a family illness that he had to address, I would HAVE HAD NO PROBLEM with a delay in reply. BUT, the fact is, that is not what happened. I was told by Nick that I would get a reply the next day and did not. After a week and a second request to Nicks request, I was told «Unfortunately, I cannot accommodate your request at this time. Sincerely, Nick» THATS IT.
I adjusted this review as per Nicks wife’s request, she did not like the fact that I used the word «sucks» and she feels that I was not being very understanding as it applies to Nicks family illness (the one I did not know about). I agree with her, «sucks» is not constructive at all, so I removed it. And as far as the lack of compassion as it applies to Nick’s family illness… I HAD NO IDEA ABOUT THE FAMILY ILLNESS… If I DID, I would not have sent this reply… And the fact that Nicks wife keeps sending me e-​mails and leaving v-​mails on my phone about this reply (not nice ones)… shows me that she just dose not «get it». AGAIN, I was replying to Nick’s request for information and I HAD NO IDEA Nick was dealing with a family illness… So, I hope Nicks wife STOPs contacting me about this review…
Take my review how ever you like… The fact is that this contractor requested information from me to give me a price for service, I did as requested and did not get a reply. After a second request, PCP blew me off. ALL PCP had to do is say, «sorry, we are dealing with a family problem, we will contact you soon.» THATS IS…
I’m sorry that Nick is dealing with a family problem, but someone could have handled this in a better way at PCP (and still can).
I hope Nick’s wife can understand my review and accept «constructive criticism» as to the way PCP handled this. No one if perfect and after all, thats what reviews are for, right?
10÷5÷14
Lolol… That’s funny!
Thanks for the advise.
This is a review «New Compliment» sent to me about Pacific Crest Plumbing From User: Aimee L.
For your review of: Pacific Crest Plumbing
We just had a nightmare with the wife text-​stalking me as well, sorry you had to go through that. We’ve reported them to both Unilocal and the BBB and I encourage you to flag her abusive response to you as well. Ugh. Thanks for sharing your experience!
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