OnPoint Community Credit Union

Well been a member for almost a year now and have had zero problems! opening the accounts was a breeze really nice lady can’t remember name. I was switching over from chase bank as they want to charge for everything, when I had a totally free account when it was WAMU. Also just applied for Onpoints rewards card and was approved :) Becca in the credit department was really nice and followed up very quickly going to be hanging in for the long run. Also would like to say that every time I walk into the Clackamas branch tellers are always nice have not had any issues.

Terrible customer service — had a dispute over a check written from an OnPoint account to an OnPoint account and then reversed a week after processing — the rep basically sat back in his chair and mumbled about how they wouldn’t do anything and that they ‘weren’t taking sides’ despite having stolen money out of our account. We closed our personal and business account immediately, no attempt was made to keep us as a customer. Honestly it felt more like a morgue, it was clear that every person we interacted with hated their job. We went straight to Wells Fargo and the contrast was night and day, everyone shook our hands, greeted us with warm smiles, and took genuine interest. I had always been taught that credit unions care more but clearly now I know better.

So much better than a traditional bank! They are far better to work with. Not only do I earn higher interest, but I have had MUCH better customer service while supporting our local economy. If you’ve never tried a credit union, you are missing out.

So disappointed with the service I’ve received at Onpoint the past few times I’ve called them. They used to have the best customer service which is why I went with them years ago to begin with. The gal I spoke with recently had no interest in helping me resolve an issue in which another Onpoint representative had told me incorrect information the last time I called leading to a fee being added to my account. She wouldn’t remove the fee even though the previous gal informed me incorrectly and said there was nothing she could do. I’ve been a member there for almost ten years which evidently doesn’t mean a thing. I’ll be looking for other banking options.

Been with OnPoint for many years and much prefer my credit union over a large financial institution.
Always friendly service and generally a short wait time. Phone banking has easy access to reach a live person as well. Nothing but good to say.

Great bank! Credit unions are the way to go, do your homework; they are much better than private banks.
The member-​to-​member transfer function and «finance works» application on their website are awesome!

Many years ago, I was a member of Portland Teacher’s Credit Union and never had a problem, always good experiences. I came to this CU after getting sucker punched one too many times by US Bank, soulless bloodsuckers.
Since it became OnPoint, they’ve just gotten better. I have multiple accounts with them, have done loans, and just opened a new credit line, which they facilitated for me quickly and easily, for an excellent rate. Their online banking system is better than others I’ve had in the past. I rarely go to an actual walk-​in location, but when I do, I find them to be reliable, friendly, and helpful. Financial advice can be easily obtained. The tellers are knowledgeable, and they try to make those lines move along quickly without making me feel rushed.
I have had a couple of minor mixups, which they were happy to explain to me over the phone once you get through to an actual customer service rep through the automated system. Almost always my mistake, they’ve never made me feel dumb about it like some of the bigger banks have.
All in all, a solid company with well-​trained tellers. Check their website for a long list of ATMs around town to use, as an OnPoint member, for no fee (turns out, you can’t assume any ATM associated with a credit union group will be free).