Mud Bay

From the cute exterior, exclusive store parking, and small-​chain flair of Mud Bay, I was expecting outrageous boutique prices. Happily, Mud Bay turned out to be amazingly affordable (I’d argue cheaper/​higher quality than Petco!). This is the perfect place to stop in for most of your dog needs. There are just enough toys to match your dog’s chewing desires without overwhelming Fido. They even offer a deal where you buy a small container to reuse and then get a discount on the bulk treats!
The staff has also been very friendly and helpful, playing with our pup and recommending great age-​appropriate toys. He particularly loves the free sample treats at the register!
My only complaint is that the selection of dog beds is fairly small here, and it might be best to shop elsewhere for larger purchases like that. This is certainly understandable given their small real estate. As far as day-​to-​day needs go, Mud Bay is the best in the NW!

Excellent products and outstanding customer service.

Overall, Mud Bay has been hit or miss with me. I’ve only been to this location once and was pleased with everything. Another store had called over for me to confirm that they had a wool cat bed from lollycadoodle (totally worth checking out —
). I was greeted right away and asked about the bed. They knew right where it was and grabbed it to ring up for me. I asked about kitten food samples, since we had just adopted a kitten from the Humane Society earlier that day.
They had food and treat samples for me to try, which was great. I also grabbed some dog treat samples for my mom’s crazy dog.
Great service and free samples and a wide-​array of pet food with with good ingredients. Decently easy to find parking. Sad to see that they no longer have coupons in the Chinook book.

I first started shopping at Mud Bay because it is conveniently located a few blocks from my apartment, but have kept returning because of the great customer service. The staff is friendly and knowledgable, greeting my dogs and me with warm smiles and hellos when we walk through the door. They always have answers to my questions, and can make helpful suggestions based in my needs. Their pricing is competitive and their selection extensive.

My pup & I both love this store! It is conveniently located with a parking lot even though we usually walk. First & foremost, the service is phenomenal… the people who work there are always so friendly & helpful & they always give Milo lots of TLC which he just eats up. They give out free samples of treats which I usually end up buying on the spot. In addition to great service, they have a great selection, longer hours than most, competitive pricing, & a generous return policy. There are other boutiquey pet stores that are closer to me, but nothing compares to the service that Milo & I get at Mud Bay Glisan!

Mud Bay is wonderful! The personnel had been very dedicated trying to figure out how to help me get my dog to eat food to which he will not have an allergic reaction.
So far we have figured out the kibbles, now for the canned stuff. They give me cans to sample and see how enthusiastic he will be – which hasn’t been very great for an unknown reason, and he is even refusing raw food as an additive to his diet, which is unusual. For those of you new to me&my family, my dog Gnoffie moved over to PDX from the Netherlands where we used to live, just 3 weeks ago. And the Dutch food (Hills, an excellent brand, which I can get at the vet’s office), he was refusing to eat in the weeks before our departure.
So hopefully we can figure it all out for my little old guy. He is getting up in age, and I do wish him to enjoy his food.
As for my two cats, Hoo and Nasi, I bought the cat tree here, and especially Hoo loves to lay in the uppermost part. I like the fact that it was locally made and sourced, and I think the wooden parts neat. And cat food was an instant hit with Blue Salmon and with the cats I got to try canned food as well. Meantime, also the nice catboxes with an upper entry – less mess to clean because Nasi loves to throw the clay inside stuff around – have become a personal favorite: I bought two of them.
One happy camper with her animals – that’s me!

Wonderful store with extremely helpful staff and a great selection of curated products. I went in to buy some toys for my cat, and ended up peppering staff with a host of questions keeping a healthy cat in an apartment. They are knowledgeable and helpful, and even sent me home with some cat food samples to see which new kibble my cat preferred. I’ll be back – Mud Bay is officially my local pet store.

I went into Mud Bay for the first time this afternoon, just to check their prices on the dog food that I typically get for my pup. The woman working (I wish I had gotten her name!) immediately came up to me and asked if I needed help. A simple question about the size of bag I could buy turned into a detailed, engaging, and incredibly informative conversation about the food options I have for my dog. I’ve been stumped for a while about switching his dog food from a puppy formula to a canine formula, since he is only 6 lbs with mouth issues and can’t handle the large size of kibble very easily. She suggested multiple new options that I could try out as to make his time chewing easier. On top of that, I was given good sized samples to take home to him to try and make sure that they would work.
I’m incredibly impressed and happy with the service, the knowledge of its employees, and the prices of this store. I intend on only shopping here for my dogs needs from now on!

Great store, excellent staff. I don’t know where to start. Trying to switch my picky cat to wet food, I was given free cans to try out. Found out the wetter the food, the more he likes it. Bought a cat tower, found out he didn’t really like it. I was told to return it, no problem. So great informative staff, nice store and good prices. I have recommended it to all my pet owner friends.

there are some very good pet stores in NW, such as Hip Hound and Nature’s Pet, which my wife and I both frequented, but what set Mud Bay apart was their customer service. Not to say the others were lacking (they are very good), but needing to change up our cat’s diet due to heath issues, the good people at Mud Bay provided brochures helping us understand his condition and gave up many samples of different foods for him to try. They even took back a container of raw food he did not like and gave us a credit for it even though they could no resell it (it was donated to a shelter). The employees are very friendly and very knowledgeable and their selection for cats is very broad. A very good addition to NW and the Pearl for pets.

This was my first time at Mud Bay. I had come from Furever Pet and liked the selection but didn’t really like the staff because they didn’t really answer any of my questions.
Mud Bay, on the other hand, was fantastic. I’m a new cat owner and had a million questions and Malina had a thorough answer for each one. Plus they give out tons of free samples so you can find the kind of food your pet likes. And they accept returns on anything you buy if your pet doesn’t like the item! Great selection, spacious, good prices, and amazing staff. Lots of coupons and informational material too! What’s not to love?
Thanks Malina for all the help and I’ll be coming to you in the future for all my pet needs!

I came in to Mud Bay because my dog was not eating his food for 2 days and knew I needed to change it. Shannon was very helpful and gave be 3 different samples of wet food and 3 different samples of dry food and instructions on how to go about transitioning my dog to new food. They are very knowledgeable here. Definitely will be going back here for my dog’s food. My dog has eaten everyday now with no digestion issues. They also have multiple brochures on issues with dogs. Just go here to check it out!

Most helpful and genuine staff I’ve ever encountered in a pet store. ~*ever*~.
I bought a food that my cat didn’t like, so I returned it the next day. I was then sent home with a new bag and 7 different samples to try. The employees have all spent time and energy with me, helping me to figure out how to deal with my picky, overweight cat. The staff, also, has never been pushy with me to make any extraneous purchases.
The store itself has a nice layout and flow to it. They offer a wide variety of merchandise. I would definitely recommend this place to anyone who wants to receive help and assistance from people who love your pets as much you do.

I loved this store, when I was in town visiting. The staff (the 3 times I stopped by) was so friendly, informative and helpful. They really did have smiles and seemed to enjoy working at this pet store. WONDERFUL STAFF!
Inside is very clean and well laid out. Items were well placed and I loved the variety. I bought cat food and cat toys. One was a mouse on a string that my kitty is crazy for and is currently the best toy we have ever gotten. We also purchased a variety of little balls (little plastic one he loves) which have give hours of play. Also, we purchased some hilarious cat food varieties which include one of a Peking Duck! They even had these nature cat houses made out of real trees, which were pretty cool.
Everything about this shop is fantastic and if I, for whatever reason, ended up in town again — I would stop in!
Great variety!
Excellent staff!
Fun stuff!

Limited product selection. Returns are difficult. They carry nothing special. The staff is very unaccommodating. My visit to Mud Bay has confirmed that I will continue to shop at other locally owned pet stores in the NW neighborhood. Good riddance Mud Bay!

The treat selection is yummy and healthy. My dog enjoyed her visit because the staff made her feel so welcome. We’re going back every couple of weeks.

I was surprised to see just how knowledgeable the staff were about the various food products they carry. They were able to tell me the consistency, texture, benefits of each one! It was very helpful, as my pet is extremely picky and has digestive issues. The store is big enough to have everything you want, but small enough to have employees who take the time to care. I received a hand written thank you note and a coupon for my next visit. How great is that?

Great little pet store with a large selection for your furry pals located between the Pearl and Alphabet Districts.
Will definitely be back for their friendly customer service, great selection, and competitive pricing.

I’m the biggest advocate for Mud Bay. They’re the perfect pet food supply store.
Such a great thing that Mud Bay is opening up stores outside Washington. They offer a great variety of food, toys, bath supplies, and treats.
Also, the products are quality. Some other stores, sadly, carry terrible food for your pets. Please do your research and find the right food for your little ones. Other stores also feel dirty, and this makes me feel uneasy. Mud Bay is always very clean and organized.
Employees are always very knowledgeable-we’ve had our dogs on the raw meat diet for the last few years and it’s been an amazing change, and all thanks to Mud Bay.

(Review for dog owners)
I am always going to pet stores around the Portland area to try to find the best one; what can I say I love my pooch! Even though this Mud Bay location is fairly new I found them because they are open later than most pet stores in Portland; which is exactly what I was looking for. I hate how early pet stores close and Mud Bay got major brownie points for their hours.
Let me tell you all the reasons why this is the best store ever:
1) Besides the hours, another bonus (especially in a city) is they have off street parking next to their building.
2) The store is very organized and super clean.
2) They have tons of AMAZING dog treats. All super healthy, high quality options, that take the guesswork out of whether or not its good for your pet or not. They also have what I want to call a «biscuit bar» that has in bulk, custom baked treats specifically for Mud Bay; which too has human grade ingredients in them.
3) They have a high selection of dog foods that are also extremely healthy with any specific diet you would want. For example grain free, raw, weight management.
4) They have 4 large refrigerators with raw bones, treats, and dog food.
5) Good selection of toys. They have some of the interactive toys that you can put treats into (love!).
6) A nice selection of dental care items. I finally found a place that had single packaged zukes bones for a dog under 10lbs.
7) Basically a one stop shop for all your doggie necessities! Leashes, coat care, crates, jackets, potty pads!
8) I was greeted immediately by Shannon when I walked in and felt welcomed to ask all the questions I wanted. She was very sweet and engaged in pleasant conversation. Not to mention, had awesome hair! So thank you Shannon for a good experience. I will bring in my Pom next time I come in!
Cons?
— Not yet… I think I’ll have to go back and see ;)