Mr Sandman Hardwood Floors

Unfortunately, the stereotype of a contractor who is unreliable and hard to reach was proved true in my experience with Andy. He wouldn’t return calls, and when I finally did get him, he gave me the run around. Had he simply said, «I can’t work on your floor» that would have been fair — and helpful. Instead, he bobs and weaves about what he can/​will do, and when. Then he doesn’t call back. I don’t like writing a negative review, but this guy wasted a lot of my time when he didn’t have to.

Absolutely great experience.
Timely, friendly, and very skilled at what they do.
They refinished our original 1925 oak floors and they look like brand new.
The process and timeline was explained clearly, and everything went according to plan. Highly recommended.

They patched and refinished our floors beautifully. They’ve come back twice as we’ve revealed more floor through remodeling. Affordable and perfect!

Fantastic speedy work! These guys have done wonders! Original 1951 red oak floors.

I also had the same experience as Lucy L. Talked to them on the phone, seemed very nice and he seemed excited about my project and we set a date to meet, and he didn’t show up. No call back to explain either. Very unprofessional.

Apparently these guys are rollin’ in the dough because they don’t seem to take new business seriously.
1^st call: Voicemail box was full
2^nd call: Left a message requesting a call back
3^rd call: Left a message indicating this is my 2^nd voicemail and to please call
I finally got a call back from Andy that seemed nice enough. We scheduled an estimate for a home we are buying. I sent our realtor out to meet with him because my schedule was jam packed that day. Good ‘ol Andy NO SHOWED! Who the hell doesn’t even call and say, «Sorry I can’t make it»??
I called and left him a message to see if it was an error and possibly give him another shot. No return call.
I don’t care if you can turn dirt into hardwood floors, the fact that you can’t even return a phone call makes you a bad businessman. Me and my money are going elsewhere.

Mr. Sandman (his brother, actually — this truly is a family business) did a great job refinishing our old fir flooring. Very responsive, reasonable prices and beautiful work. Andy was great to work with on the estimate and during/​after the job was complete, and wanted to make sure that we were happy with his (brother’s) work. Big thanks to both of them!

We are ecstatic about Mr Sandman’s outstanding professional work refinishing the old floors in our new 1916 house. We had Mr Sandman and his brother repair and patch missing sections of floor in our new house, as well as refinish and sand everything on the main floor of our house. Their great work exceeded my expectations!
We even had some unexpected problems arise with the subfloor, requiring extra work. But Mr Sandman stayed within his estimate and didn’t hit us for extra money. We looked at several companies before went with Sandman; and are really glad we did. A couple of things that sent him apart were his expert recommendations on finishes, all around expert knowledge on flooring, and that they use new state of the art equipment.

I don’t write reviews often but there are experiences that merit it.
My wife and I bought a house that needs a bit of work. Andy and his brother Frank worked with us to find the right color for refinishing existing floors, laid wood in an upstairs that hadn’t been touched for decades and completely upgraded the floors of a staircase. When money became an issue Andy helped us find ways to save. When unexpected problems arose he created ways to stay within estimate while avoiding shortcuts.
This is a family business that treats you like no one else exists except for you. And when it comes to the craft they are perfectionists. I could not be happier. They helped us find what we want and made it perfect.
This is Portland small business at its best.

WOW! We just took a sneak peek at our floors which Sandman is still working on. Even though they don’t have their final coat of varnish they already look fantastic.
Before Sandman the floors were nasty, disgusting and all I wanted was to cover them up with carpet. My wife convinced me to try having them refinished and I can’t believe how good they look.