McCollum Auto Body

I was referred to McCollum Auto Body by my insurance company. Customer service was top notch. Dropping off my car and getting into a rental car took less than 20 minutes. My car was repaired quickly (2 days sooner than expected) and far below what I expected it to cost. It looked like new when I picked it up. They even cleaned it inside and out, and got all of the dog hair out of my car (my dog sheds something horrible). I will definitely recommend McCollum Auto Body to everyone I know.

Had a pickup truck canopy painted to match 2001 truck. Match it perfectly, Service was unbelievable, entire staff helpful, polite and respectful. Would go back there in a heartbeat!

This… was without a doubt, completely unexpected.
What McCollum offered to do, had my insurance agent almost stuttering in response. I too was shocked.
My initial experience with McCollum went great, although as the months ran on, the experience went downhill. I was pretty upset, and rightfully so, at the end of their first job (see previous review). I honestly thought the best outcome would have been a refund of money and then taking my business elsewhere. Instead, McCollum has earned a spot on my referral list — including pending work needed to my wife’s car.
After my first review, an American Family insurance inspector checked out McCollum’s work, and confirmed my concerns: McCollum didn’t adequately match paint colors. A few days later, I’m now at McCollum, meeting with Dave, Joey, their production manager, and more. They were genuinely concerned about the work, and wanted to see the car firsthand. I explained concerns, how to replicate things, and left my little car with them. I was feeling a little better, and was already thinking of what I’d write as a «3-​star Unilocal Review».
A few days later, they called me back. They explained how things were, they made no excuses, and they rejected any of my attempts to give them an «out». To be fair, under certain lights it was much more difficult to discern a color mismatch, but that’s my opinion. Even when I threw that excuse out, McCollum rejected the opportunity to allow that to be an excuse — I was pleasantly surprised. At this point, it was abundantly clear that the McCollum team truly understood, and shared, my concerns. At no point where they ever hostile, angry, or otherwise unprofessional. In fact, I’ve never experienced any hostility or friction when meeting with them… I expected it a times, but the face-​to-​face experiences were professional and above-​board at every point.
While they had my car, they covered a rental vehicle sufficient enough to keep me working (e.g. a pickup). I know that wasn’t cheap, but these past few months had really taught me how much I needed the extra cargo room that I regularly depended my car’s trailer for. Oh boy, did I so very greatly appreciate having this cargo space while they worked on my car.
I had never before experienced such a turnaround, from such a negative outcome, to such a positive final result. I was prepared to write a 3-​star review; balancing a negative 1^st experience with a positive 2^nd experience, but McCollum really bent over backwards to do the right thing here. That effort means something.
Once they were done repainting, McCollum delivered a final product far beyond what anyone expected. They said they wanted to do the right thing, and the McCollum team without a doubt stood behind their words.
At the end of the day, I know McCollum definitely has experience painting Smart Cars, and I wouldn’t hesitate to refer others to them. As for taking my wife’s Prius to them soon, that’s on the agenda, right after our house remodel is complete.

My new car is a magnet for disaster — thankfully I know I can trust this place.
I’ve unfortunately taken my car here 4x since I purchased it in September (that’s like 6mo in case you were wondering). Each time, not only has the damage been taken care of in a timely manner and done well, but the people are great about keeping me in the loop regarding the repairs and explaining what was needed. Each encounter has been paid by insurance, and they’ve handled all aspects for me, which is great!
The detail job has also never been less that stellar. I actually have an on-​going joke that I keep bringing my car in because it’s the only time it gets clean — frankly my car has never been cleaner at the rate I’m going.
I’d also like to note that I started this review update while on hold with the claims adjuster that is handling this and when she got back on the line she mentioned that they were probably the nicest, most professional and best customer-​service oriented auto body shop she had ever spoken to…
So I don’t know how else to put this, take your car here!

I’ve taken my car here for repairs twice. The first time was less than stellar. Joey heard about it and took the time to make it right. I’m very happy with my car and the work they do.
Thanks!

Several poor experiences here, please read. Initially I had excellent customer service, and felt like I was being taken care of. I loved their «detail for life» program as well, but as time went on the value in their work quickly diminished… They didn’t repair a marker light the first time, so I had to take the car back in for that, kind of a pain. Then a few months later I had a check engine light come on. Took it into the dealership instead this time, and they told me the air filter was never put back into the vehicle. So that’s horrible right! Driving around without an air filter for months has done an immeasurable amount of damage. McCollum’s at least paid for that visit and replacement of the air filter the dealership did for me, when I probably should’ve asked for more than that… So at this point I’m thinking and trying to be nice about it, people make mistakes, they tried to make it right, but I’m still pissed my car could have issues down the road caused by such a rookie mistake of not replacing the air filter. Then finally what really tipped me over the edge is my experience today. I scheduled a detailing of the car a week an advance, because I have the «detail for life» and while it was in there I was going to have a headlight replaced that went out. My wife shows up for the appointment a little early, and was told 1.5 hours and it’ll be done. Great, she walks down the road, comes back an hour later and the car isn’t even in the shop, and she’s told it’ll be at least another 1.5 hours. Well that’s not acceptable, we’re busy people and can’t wait around for 3 hours for a simple job. Very little remorse from that counter person, and when I called in I got an apology from Emily. My wife then got a call from the Auto Body guys saying they’d comp the headlight if she wanted to come back, because their tech just got side tracked at the time. Well I’m sorry, At this point I’d rather pay for service elsewhere. If you want POTENTIALLY shotty work done, a «detail for life» that is poorly scheduled and is done in an untimely manner, McCollum’s your place! Sad too, I really wanted to like these guys, but just can’t with everything that’s happened…

When I first brought my car here I had high hopes from all the other reviews but it hasn’t turned out that way. The initial repair was done timely but the reassemble was done poorly with a significant gap on the bumper. I was told a new spoiler would need to be ordered and installed, didn’t seem too bad so I agreed to bring in the car when they called as soon as the spoiler arrived. Four days later I still hadn’t received a call so my wife and I started calling and leaving messages, three calls and a week later they said they forgot to order the part. The following week I had to call the supervisor who told me to bring in the car because they just got the spoiler that day, nice thanks for calling me?!? What should have been done by Wednesday at the latest still isn’t finished and it’s close of business Thursday. The reason for the delay, they ordered the wrong spoiler… Thankfully I’ve had the privilege of driving a smelly mini van which they gave me with no gas in it and half the dash warning lights on as a loaner. I certainly hope the car is finished tomorrow as promised… No I wouldn’t recommend them and it’s pretty disappointing that Gieco has them as one of the only preferred shops in Portland.

If you are reading this, in hopes of finding a repair shop, close the laptop, shut down the monitor, stop reading reviews, and just go here.
I walked in and Jessica was on the phone, talking with other people in the office, and typing stuff in on her computer. Somehow, she still remained calm, and had some amazing multi-​tasking super power, while still being friendly.
There shop was full, but another woman went out to look at my car and assess the damages, as she looked it over and astounded me with her knowledge of cars. «This doesn’t look stock, but could be from an ’03 model but we can get parts for it.» She went on about the damages and pointing out details that I missed. Which isn’t hard to do since I know zero about cars.
I go back inside and Jessica asks me, «do you need a rental car?» I was informed that since the accident wasn’t my fault, the other insurance was paying for everything, including a rental car. I said yes and so she went on the phone to talk with the insurance company.
I was eating my sandwhich when I heard, «I am going to need to talk to your supervisor, or someone else above you.» Her voice was calm at first, but this began an hour long phone conversation to get me a rental car.
Eventually they said they would give me a rental car and asked to speak with me. He was just about to give me the confirmation number when the insurance company said, «we are going to hold off on it.» I didn’t know what to say and asked Jessica, «can you just take over for me?»
She gladly took the phone back as he straight out refused, to give me a service he was already obligated to do.
I watched as her face turned from a pale to bright red complexion. You know those cartoons with peoples faces red and steam coming out of their ears? I am pretty sure, the people who created it, called OMNI insurance.
I have never had anyone so passionately fight for my rights, at an auto body shop before. By the end of the conversation, the phone had gone around to most people in the office and ended with Jr. one of the associates.
The car insurance company REFUSED to give me a rental from the place literally a block down the road. Instead, they insisted on a company that didn’t even have rental cars! I mean seriously, what rental car company doesn’t have rental cars?
They ended up giving me one off the lot, until everything gets sorted out. If by the end of this review you aren’t convinced you should go here, then just go in and see for yourself.
I can’t say enough how grateful I am for Jessica, Jr, and all the amazing people that work there!
I think the car insurance company guy must have been lonely, and needed someone to talk to. Either that or just a complete dick. It is great having amazing people on your side, fighting for your rights.

After somebody t-​boned our car I researched and also called local auto insurance agents and found that McCollum Autobody was highly recommended and has a very good reputation. McCollum’s was very professional and did perfect repair of the extensive body that was needed. We were treated very politely and answered the questions in layman’s terms so we understood the whole process. As a bonus they will now detail our car 4 times a year for life as long as we own it. I highly recommend McCollum Autobody.

This is the best body shop I’ve ever used. Our beautiful Mitzubishi Eclypse GT had the front end just about torn off… They were amazing, nice, efficient and did a beautiful job fixing it. It was flawless when we got it back. They called us and informed us throughout the long process. The parts took awhile to get and they had it for about a month. Beautiful work, professional and friendly… Highly recommend.

In the beginning service was great, they had a service printout of everything. Turns out they spend more time on the printout then they do with actual mechanics work. My car was in the shop three days for guaranteed same day job. It comes down to incompetence and poor management. If your insurance doesn’t cover temporary car don’t bother coming here, they will hose you. Don’t be fooled by the building, it doubles for a parking garage. If you have a headlight out expect leaving overnight. I will never return or recommend this shop to anyone.

On July 5^th, 2012, I had a prescheduled detailing appointment. As I drove into the shops driveway, I was greeted by a warm smile and a immediate «how can I assist you».
As I believed customer service has been nonexistent in the last few years and now it has popped it’s lovely presence back into this less than glamorous economy.
Anyhow, the presentable gentleman ‘Dave’ quoted me a price for the additional work that I requested. I was given a clean loaner car, free of charge. Thrilled about that, since my hectic schedule wouldn’t permit me to stay at their clean comfortable waiting room.
Once I picked up my vehicle on time, the quoted price was not increased, although the service and materials did. McCollum’s went above and beyond with the customer service.
I definitely will recommend McCollum to everyone and will return without hesitation.
Sincerely,
Loren

I have been a great customer of McCollum’s since Geico recommended them to me 2 years ago. They have seen me and my VW through one rear-​ending, two break-​ins, the driver’s side mirror getting smashed off in SE Portland’s narrow residential streets, paint damage, and trim repair. (Yes, my poor car has had it rough since I got my hands on it.)
EVERY TIME, they have been friendly, humorous, timely, and generous. I love the loaner cars (I’m lookin’ at you, Champagne Dream), and the Detail-​For-​Life program is just dandy. As far as I am concerned, they are IT for keeping my Jetta running smooth and looking fine.

I have had the most amazing experiences with McCollum! My car was in an accident 3 years ago. When I brought my car in, they had an adjuster onsite who was able to work directly with my insurance company so I had to do very little paperwork or any of the logistics that make the experience so frustrating. All of their staff– and I really mean e everyone I dealt with– was incredibly personable, helpful, knowledgeable, and very friendly.
They even helped me to upgrade parts of my car for their cost that Subaru would have charged me so much more for.
The best part is that that if you repairs exceed $ 2500 they provide free detailing for life, 4 times a year.
Every time I come in, I am greeted by the entire staff, they remember me, and my family, especially my dog! I enjoy coming in to get my car detailed because it is such a great environment to hang out!
They have really gone above and beyond to help me and to make me feel taken care of. They have even picked me up and dropped me off at work when I have come in for detailing.
I have never had service like this anywhere and they really make it a priority to get to know their custermers and make them feel taken care of and welcomed.
I highly recommend you visit them!
Sarah

AMAZING SERVICE! 2011 VW Routon was rear ended, it looked horrible. McCollum’s had it fixed in about a week in a half. It would have been sooner but you know how insurance companies work. When I picked up the van, it looked better than when I purchased it in July! It shined and sparkled and you would have never guess it was in an accident. They also fixed a couple of dents that the guys at VW Dick Hannah was suppose to fixed but kept beating around the bush. McCollum’s went ahead and did it at no extra charge. That was excellent customer service. They went the extra mile.
Billy Wu is extremely professional and made sure he kept me in the loop daily. Probably the best customer experience I have ever had. And that means a lot coming from me, because I am difficult and neurotic.

Fantastic shop! I read about them a lot here on Unilocal,so when I got hit on the side in my Eurovan and there was $ 2000 in damage, I chose to go with McCollums. My insurance was fine with that since they had others with a great experience here. They gave me a loaner car and called every other day to let me know the status since a part didn’t come in as quick as they’d like. 1 week later, I had my van back in fantastic shape, fully detailed, and looking great. They also give you a detail for life card where you can have your car detailed 4x a year free. Overall they were the best I’ve found for sure.

I had a major repair (8000 – 9000 $) on my VW and I was really happy. Would totally go back. They kept me updated every step of the way and I felt really comfortable with all the staff. It was also really easy to get a hold of them by phone or email. The detail for life program is amazing (4 details a year, for free, for life). They also did my windshield while my car was there, and they quoted me less than anyone else I talked to. Josh was assigned to me and I’d be happy to work with him again if I’m ever unfortunate enough to be looking for a repair shop.

These guys are great! I have used them for all of my repair needs and I never walk away feeling that I was taken advantage of. I am a woman who very obviously knows nothing about cars and it is such a relief to know that I have finally found a repair shop that I can trust.
Thanks guys!

Honest, trustworthy, & quality! They fixed my Mercedes better than Mercedes!

Some lovely soul decided that Friday night was a good time to smash my rear window and tail light in, i was suddenly faced with the un-​fun decision of finding a repair shop. a stressed out 3am call to Geico had them recommending McCollum as their most trusted shop in Portland. it was late and while part of me wanted to just search for a place that would get me something cheaper, i was just stressed enough that I went with the advice of the guy on the phone.
thankfully, i had my expectations met and exceeded with McCollum. they were very accommodating, professional and quite quick with their service. i had to leave town for a week, and they were willing to house the car for the time that i was away. i didn’t get a rental car through Geico and was going to take the bus home, but they had one of their employees give me a lift back. plus they have a Geico rep in house to handle any questions or payments.
in terms of the work, it was exceptionally quick and very well done. they helped me out with a few other body issues on my car while I had it in there for next to nothing, which was an amazing benefit.
to top it all off, i received free detailing for life. not at all something i expected, but i get 4 dealings a year from McCollum now and considering that when I got my car back it was the cleanest it’s been in years, that’s a good thing.
finding trustworthy repair shops are tough to do, but McCollum is worth the time and money.