Maid To Perfection

After reading the previous reviews I am not sure I can say anything new about them. They arrived late, did 2 tiny bathrooms and vacuumed the living room and were done!
I will NEVER use them again and will not buy another Living Social coupon before I read the reviews! I am so sorry I wasted my money on this!

This is an update of my original review in response to the reply from MTP. To view the first review please see below.
If I could give this company no stars I would. The reply made by Maid to Perfection is full of lies — they did not work on my bathtub for 1hr, maybe 10 minutes at the most and that includes the entire bathroom, they were only in my house for less than 11/​2hrs (less than the time they were paid for). I do not use hair dye. The one spot (soap) they said they could not remove in the tub was removed by me after they left — it took me 1 minute to remove it.
If they really took photos of my bathroom I have not seen them — they should have informed me if they were doing this. It is a direct violation of my privacy and I will be seeking legal advice.

I wish I had read these reviews BEFORE I booked my appt.
I should’ve known by the TMI that I received when I booked the appt. I learned everything from how she loses clients sometimes because she has to cancel to do short sales, to how she is trying to get bonded, to how she hopes after a year of being in business she can expand and get more people to help her. I should’ve gone on that gut feeling alone.
I was in desperate need to have my house cleaned the day before Thanksgiving, with 12 ppl expected the following day. She called to flake on me 20 minutes before her expected arrival with a «cold». Sorry, you don’t sound sick, and frankly, that is NO EXCUSE!
The option I was given was to look on Craigslist to find an unemployed person to help clean… Um, no thanks.
Based on their ratings and my general opinion, this company won’t be in business long– I definitely will never be using their services and highly suggest you don’t either.

I’m going to echo the other reviews here… Maid to Perfection was TERRIBLE. I had purchased the Living Social Deal as well and was told it would be 2 maids for 2 hours. I got 2 maids who didn’t speak English for 1 hour and then they left. The job the did was substandard and I would NEVER use this company again. I would call their «deal» false advertising at best.
That being said, I filed a written complaint with Living Social online and they ended up refunding my voucher cost in the form of Deal Bucks… very impressive Customer Service move on their behalf!

I called Living Social Customer Service and they are just as bad. I won’t buy another Living Social Deal. Basically… they said my DIL had to use Maid To Perfection and then call them with complaints. These Unilocal reviews meant nothing to them. I am complaining on her behalf because she is too busy to do it! She said it was not very good and they did not stay 4 hours.

If I could give zero stars, I would. I too used the living social deal to have my empty 1300 sq. ft. condo cleaned before my new tenant moved in. I was sent two maids who were obligated to clean for 1.5 hours total. It appeared that they were doing a fine job. Then they left and I started looking around. The bathtubs still had hair in them. The wood floors had a cloudy film on them from their swiffer job. The kitchen counters still had food crumbs and sticky spots. Nothing was actually clean. They didn’t even have to do any vacuuming or dusting because it was an empty place and that had already been done. I had to spend the rest of that day cleaning it myself!
I called to complain and was told that I would get a call back the next day after the manager spoke to the maids. That never happened. I am pursuing a refund but doubt that I’ll get one. Boo on them. They suck!!!

I too had great hopes but came home to see a lousy cleaning job had been done. I was disgusted by someone’s bare foot prints on my kitchen floor, am I going to get a nasty foot fungus from these guys on top of a crappy job? They did not mop my floors! I had to mop the whole upper floor myself the minute I got home.

I also purchased the $ 79 Living Social deal for a full house cleaning up to 3,000 sq ft. I went through the Maid to Perfection website to set up an appointment, and received a response very quickly, gave them 3 dates that worked for me, they picked one date, called me the day before to set a time. That was very easy.
I had two maids for my house (1500 sq foot town home, 2 BR 2.5 bath), they were 45 minutes late and spent 1 ½ hours at my home, most of it was spent cleaning very diligently. I originally was told that I would have 2 maids for 2 hours when the appointment was scheduled, but the maids explained to me that it was 2 maids for 1 ½ hours to be equivalent to a 3 hour job. I had a list of what I was hoping to get cleaned, and they were able to do most of it except vacuum upstairs. The bathrooms were spotless, counters, tables, bookshelves etc were dusted pretty well. The moping was very light, a squirt bottle and Swifter combo that didn’t do much other than get the dust up.
Overall I thought they did a decent job. They were very nice and respectful. Possibly it made a difference that I was present for the appointment, or maybe I had a good team of maids. This was my first cleaning service and I think I’d like to have something to compare to before choosing a long term company.

Please do not waste your time, money, and energy on this company. You WILL be dissapointed. If you did the Living Social deal, i’d contact them ASAP to ask for a refund, because MTF will not do much in terms of customer service.
I was not a living social client, and had an appointment for between 1:30−2pm on a Thursday. They finally showed up at 3:30 and explained that because they had three people (instead of the pre-​arranged two people for 1.5 hours) they would only spend an hour on my house. So this means an additional person to tip, which, in hindsight, shouldn’t have been a red cent. Anyway, they began cleaning and i went next door to get out of their way. About 30 minutes later, i checked on their progress and found all three people in my very small living/​dining area, working on tasks that were not on my specific «priority list» that i had provided for them (for example, they were vacuming the dog bed, which is absoulutely unnecessary since i just remove the cover and wash it about once a week). I thought that it was odd that they’d all be in one room, chatting it up, but gave them the benefit of the doubt.
They finished after an hour and left, and i returned home to find that only my kitchen, dining room/​living area had been cleaned. They did *NOT* clean the one and only bathroom, nor did they even enter the three bedrooms. My house is very small – only about 1,000 square feet, and is not very dirty to begin with – my bathroom was just completely remodeled so there was absolutely no deep cleaning required – a five minute wipe down would have probably gotten the job done) so i was really surprised and upset. I immediately phoned the owner, Bao, who first asked «Well, how many bathrooms do you have?» (as if having multiple bathrooms was a reason to not clean them???). She agreed that this didn’t sound right, and said she’d have another team come the next day to finish the job. They were scheduled to arrive between 3:30 and 4pm. My neighbors had agreed to let them in.
However, at 5:15pm the next day, they had still not arrived. My neighbors had to leave so they unlocked my front door. I called MTF at 4pm and was told that they were running behind due to the Living Social deal and scheduling conflicts, as if this were my problem. They lady on the phone said she’d find out how far behind they were and would call me back. I never heard back from her. When i got home from work at 5:30, i found my front door wide open and my indoor only cat chillin’ in the front yard, looking terrified. I scooped her up, entered my house and said «Hello?!?» and the maid called down from upstairs «We are up here and we are very hot!». I realize that at the heat of the day, my upstairs gets warm, but had they been on time it would not have been that bad, and frankly, i did not want to hear them complain after all the frustration i’d already been through. I left and returned a few hours later to find that they STILL had not cleaned the three bedrooms – only one, and my bathroom. So even in their attempt to «finish the job», they still didn’t do it.
Bottom line: terrible experience, terrible company, terrible cleaning job. I’d never let them in my house again, not even if they agreed to return for free.
***also – did anyone notice that the owner herself posted a review in ¹⁰⁄₂₀₁₀? It was removed due to violating terms of service… but how good can a company possibly be if they have to leave their own five star reviews?***

I took advantage of the Living Social deal to save some money and time during my move out. What could go wrong, right? Not only were they an hour and a half late, they failed to clean entire areas of my house.
I left them an empty 1000 sq ft apartment and what did they manage to do in 1.5 hours? Vacuum one part of the carpet (~300 sq. ft). Clean one bathroom. Poorly sweep the floors, and mop the stairs. Clean the oven. How can they manage to miss an entire bathroom? Management is as much to blame as the workers are — my appointment was changed twice and the workers were still an hour and a half late. Stay away!