Macy’s Home Store

This is Furniture. Bought a high end leather couch 1.5 years ago ($ 2100) and product fell apart inside on the top of the backing, which fell down inside couch. I’m a neat freak so was not happy. Called and they sent someone out to examine… people said yes this is product defect should be covered. Then they call me back and say NO…“someone sat on top of the couch” which caused this. Only me. not a chance. Different from what the exerts who came out to look at it. Long story short, I paid a guy $ 300 to take couch to his shop, take a part and fix. He said, terrible construction, didn’t staple top portion in correctly with not enough fill. PRODUCT DEFECT. So I’m out $ 300 + the warranty I bought which was worthless and I will never buy again. But I just getting started at reducing Macy’s business!

I get it. It’s black Friday. It’s busy. But God damn. Your check out takes forever. And it’s not just this year. It’s EVERY YEAR! This is my last year coming here. I would rather pay $ 30 more than have to deal with your incompetent check out system.

Don’t buy online. Placed order on-​line, got confirmation and estimated ship date right away. However, Macy’s cancelled part of my order without notification. Which I only learned after I had waited an extra four days for my delivery. Who does that? Shady online stores do that, not a company like Macy’s. WRONG.
All it would have taken was an email, explaining the situation, with a potential solution offering of, «hey pick another item.» I guess that is too much work to help the customer when they caused the problem.

My review is focused entirely on the first floor furniture department.
The gf and I had finally decided on a sofa which has periodically been on sale. We went in and noticed that they were running a special on it again but not quite as cheap as I’ve seen it in the past. About that time I was approached by a seasoned customer service rep (Tom). I know that Macy’s runs frequent coupons etc. so I explained what my target price point was and inquired about any additional ways to accomplish my goal. Now keep in mind, Tom was exceedingly helpful, professional and, most importantly, not pushy in any way. He explained that I could save an additional $ 100 by opening a Macy’s card which would accomplish my goal precisely. So far… so good.
Here’s the rub. Tom then mentioned that the sofa would be subject to a delivery fee of $ 95. I commented that I could easily pick up and transport the sofa so «that’s not a problem.» He then explained that this particular store is a «showroom» only and that they have the sofa transported from Seattle or LA. Furthermore, in the unlikely event that I wanted to drive to LA (no doubt out of pure spite for having to pay $ 95) neither of those locations were set up for local pickup.
Bottom line is that the advertised price for this sofa (and presumably every piece of furniture at that location) is subject to an additional, and unavoidable, delivery fee. That means a posted price of $ 1,000 is actually $ 1,095. Given that this is not posted anywhere on the sofa (I triple checked) it amounts to some sneaky bullshit.
Again, in the unlikely event that someone at Macy’s reads this, or even remotely cares, I am not complaining about Tom who actually impressed me as a great sales rep. Indeed, he’s the only reason I gave this place two stars after sniffing out this shyster scam.

I went in a couple of days ago and a lady working in the towels/​bedding area was so rude. She is a older lady short blond hair think her name was Michelle. She has major attitude especially if you are another race. You think from a high end store like Macy’s they would treat there customers really nice NOPE. Be aware if you run into her.

I went there for furniture and a mattress set I got a awesome deal on my living room set! The delivery guys were awesome and it only took a week to come in. I just moved and couldn’t wait a week for the mattress though, but I shopped around and saw the same mattress set at mattress world and they delivered it the same day!

I needed a new piece of luggage for traveling. They had a large selection, and someone to help was there pretty fast. It was also a sale of 50% off. I’m not sure it would have been that affordable without that sale. Even with the sale the prices were $ 130 — to $ 400.

I came to the Macy’s Home Store for the Tom Douglas cooking demo a couple weeks ago (thanks to Unilocal for the notice!). Everyone knows what Macy’s sells, so no need to talk about that. What we do need to talk about is how Macy’s needs to do more cooking demos! It was so much fun! Tom was fantastic, funny, energetic. It was a great way to spend a Friday night. He signed my book and they gave us Unilocalers a free gift! So ya… more demos!

I was pretty confused by the concept of having to walk across the mall to go from browsing baby clothes to picking up a new roasting pan, but I see the benefit after wandering through the amazingly huge home store by Macy’s. By the end of my shopping trip I was even wishing my regular Macy’s over at Washington Square might follow suit and expand like this one so I have more shelves to browse through.

Store is very big, with two levels. The bottom level has sofas and rugs and wall decorations… while the top level has everything else for the home (plates, bedding, etc.). My first experience at a Macys Home Store was one in Vegas, and that store was my standard going into this one. The Vegas one is smaller — darker — but more intimate. At this store, it’s not a 5 stars, because the sale’s associates can be a bit too hovering. Anyway, I love their selection of sofas… but when we went here over the weekend, I was a little disappointed in their current selection of sofas. Anyway — if you love furniture — this is the best place to find some good, quality sofas.

This is one of the nicest Macy’s Home Stores in the area. The top floor is where I spend 100% of my time, so please do not read on if you’re looking into the furniture department.
As Melissa mentions there are ALWAYS deals here, and the staff is super friendly. I have been in and out a bunch lately, since we decided to register here for our wedding. I have been super impressed with the level of service of the staff. I have had pesky returns and oh so many gift cards, coupons, etc, but everyone has been more than willing to help.
I will also mention that it’s hard to try to find the right selection of stuff that you want under one department store. Macy’s has done a tasteful job balancing items like All-​Clad and Calvin Klein sheets with run of the mill stuff like a mixer, blender, and even dishware at reasonable prices.
I would highly recommend this location for a quite, nondramatic, shopping experience.

Macy’s is always having a sale. Labor Day, Memorial Day, President’s Day, Black History Month Sale. And I am one for sales. I keep 2fers, coupons, and email flyers in my mom bag for such occasions.
I’ve been hitting up Macy’s Home Store at least once a month for household items. Since I have a big girl job now I can spend money on:
nice sheets (Style & Co 350 thread count, remarkably soft for being the generic Macy’s brand, queen set) — $ 29
roasting pan set (Back To Basics, including baster, rack, prongs)
— $ 20
14in skillet with lid (Mz Martha Stewart, nonstick aluminum) — $ 19
And today, a KitchenAid blender. I just found it online, and it’s $ 20off. This since it’s coming into glorious Oregon berry time, and I’m trying to eat more healthy.
Soo, yes, Macy’s Home Store. I think you’re great. Now that Clackamas Town Center isn’t such a divey mall of Tonya Harding fame, I frequent you more. And the best time to visit you is mornings when you open at 10. Friendly people to help me and all.
Fortch, the Home Store is not attached to the regular Macy’s, so one can avoid multitudes of kids, moms, teens. And parking is great… but only at 10am.