Lumber Liquidators

Nothing is ideal in the universe. But they were able to transform a bad experience into a really helpful and very pleasant one.
Thank you.

We bought the hardwood floors here from San Diego delivered to portland, order arrived early and easy return policy made the process easy. Thanks Dave. A Lot cheaper for the quality of the woods.
For the same price, we would only bought something half as thick and not as high quality as their products at home depot.
Glad we found lumber liquidators.

Alex is a consummate professional. She greeted us immediately, was quite knowledgeable about flooring, and patient with us — a long married couple who can be difficult and demanding with one another, never mind those who are trying to help us. She steered husband away from cheapest option by calmly reiterating value over time. I have failed making that exact point over thirty years. My own value coming into play as well. Anyway, Alex got us squared away in record time, and we’re both thrilled with price and quality.

I was hesitant to step into Lumber Liquidators due to the previous reviews. We walked in knowing nothing about what type of flooring to get and walked out very educated. Everyone was nice, helpful, and eager to talk to us about what would work best for what we wanted in our home. Being the thrifty shopper I am, we went on to several other stores including HD and Lowes to price out flooring. Not only were the staff Lumber Liquidators helpful, but they by far had the best deals on bamboo. Not to mention we were able to receive a discount for a Vietnam Vet that Home Depot wouldn’t even honor! Talk about the cherry on top of the sundae! Thanks, LL!

I had a godawful experience at LL five years ago and was hesitant to return. What a different-​and significantly improved-​experience! The staff were helpful and customer-​service oriented. My chosen product was in stock. It was loaded in my car within 5 minutes of cashing out. Even better, it was on sale. Thank you, LL!

If you are focused on price only then shop here and you will be happy. I am happy with my bamboo floors but not so happy with the service that I received in my experience to secure the flooring and the stair treads. I spent about $ 3500. As other reviewers mentioned, my flooring was not in stock and they told me it would take several weeks and then they called me and told me the flooring was there early. The trouble is with my stair treads. I was working with the store manager when I placed my order. I have a situation where the end of the tread will be seen so he recommended a right hand return on the tread and told me that he would have to get them quoted. The regular treads are $ 85/​tread. I asked him for a ballpark and he told me $ 115 -$ 125. I though this sounded fine. It was a Thursday so I figured I would hear back from him by at least Monday. I ended up calling back the next Thursday and still no price. I think he forgot to get a price or at least follow up for it. He finally got back to me and the price was $ 220 plus I would have to pay shipping. I needed 5 treads plus I had already ordered 6 regular treads. Needless to say I was not happy. I decided I could live with the way the end of the tread looked on the regular stair tread. They had an additional two treads that I took with me, and was told that they would call me when three more came. Several weeks later I got a call that my treads were here. I went to go pick them up and two of the three looked as though they had been found at the bottom of the warehouse with the fork lift running over them a few times. I talked to the guy that loads material and told him I did not want the two treads as the edges were beat up and that I had to have them nice because they would be seen after installation. He went in and talked to someone and came back and told me those type of treads are custom. I came unglued a bit on him and gave him the whole story above about his boss not being the best salesman. If I would have known or been given a more accurate estimate I would have ordered all 11 treads at the same time and would have all of them. I told him that it was not too much to ask to allow me to ding up my own treads. He went back in again and came back and told me he could have them shipped down from Bellevue and they wouldn’t even charge me shipping (gee thanks for the favor). Now today at least 4 weeks later I call because I have not heard from them, my treads are still not here but they should be by the beginning of the week. I am starting to loose my patience a little bit. I think they put liquidators in their name so they don’t have to provide customer service. All I ask is to be given accurate information, that is it and I am generally happy, even if time lines are way out. I just need to know so I can schedule things accurately. If you are on a strict time line I would not recommend using LL.

I visited this Lumber Liquidators location as I had heard that they are the cheapest rodeo in town when it comes to laminate/​wood flooring. Their «showroom» is about 12×12 so you are cramped with all the other customers looking for a bargain and about 2 sales people. Took forever to finally get the attention of one and didn’t really have anything particular to add other than to tell me how much it would cost, it would take «about» 6 weeks to get the order in as they didn’t have it in stock and that they work with a local contractor through rejuvenation NW named Levi and he would be emailing me that day to come out and take measurements for the estimate. Well Levi did email me but as soon as I told him I was in the process of closing on the home he said he definitely does not come out to homes until they are fully closed (!). How am I supposed to have nice beautiful new flooring when I move into the home? Well I politely told him sure I would call him as soon as I moved in, hung up, and proceeded to contact other contractors for an estimate. All others jumped at the opportunity for my business, I promptly got an estimate a couple of days later. When I told the new contractor I was thinking of getting the flooring through Lumber Liquidators and what he thought of them, he made a face and said «no comment». First red flag, he then proceeded to give me other options for affordable wood flooring or go through him for a contractor discount. Suffice to say, I definitely did not go through LL or through their lazy contractor, otherwise I’d be sitting on old flooring still waiting for my LL shipment to arrive.

THe single star is for the affordable prices on a decent product, if you are willing to wait a long time for the order and be extremely persistent with a clueless staff that ignores their customers. as far as customer service goes, they get a zero.
I ordered $ 1000 worth of wood for a platform, and needed stair nosing made custom for two edges. They promised it in 2 weeks and it ended up taking 2 ½ MONTHS to get the nosing in. After the first two weeks I called in and they had no record of the order at all, and continued to bungle it with the wrong contact info for me, and a complete inability to update me on the status of the order. THey were terribly inept and unresponsive the whole time, not returning calls and when I took my case to the higher ups in their corporate office they were even less helpful, promising to assign a rep to follow up with me throughout the complaint process, but failing to call me back even once to this day.
When I finally got the nosing in, they shorted me by three feet, (I ordered and paid for 47 feet and got 44 feet) so the platform now has one hard edge of unrouted continuous flooring in the corner and looks awful. I’d rather put furniture over it than order 3 feet of custom nosing that will take 2 more months and mean I’d have to deal with those people ever again.

Just finished putting in the Brazilian Cherry hardwood that I purchased from Lumber Liquidators and it looks AMAZING! Purchased at a great price. It wasn’t in stock so they checked if another location had it in stock and had it delivered, which saved us a wait. Huge selection! Great quality at a low price! Can’t beat that!

We purchased 1000sf of ¾ inch golden teak from them in April. We shopped around for 3 months before we decided to go with them. Their selection is good, prices are great, but be prepared to wait a couple of months for the wood to get in. Our wood wasn’t in-​stock and the estimated wait was 3 months. it showed up in about 5 weeks and we were really happy with it. Showroom is basic and location is a little hard to find. Having said that, I would shop there again.