Leif’s Auto Center

The WORST PLACE EVER. Had to pay storage fees because insurance would not pay $ 7,000+ for them to fix a bumper. Not only that, but they made us pay IN CASH. Horrible, corrupt, evil. DO NOT BRING YOUR CAR HERE!!!

Leif’s lack of communication with me and my insurance company resulted in costly delays, and their work looks like something I could have done myself. And, when I picked up my car, the battery was so dead that not even their professional jumper could get it going. I had to go from Leif’s directly to Les Schwab for a new battery.
The long story — I got rear ended, and since it was the other guy’s fault, I figured I would go to a that nice place that advertises so much on the radio. What a mistake. It took more than six weeks for them to fix my bumper and trunk, and they used a part that does not match my car at all. Frankly their repair looks like shit.
All in all, I had to pay over $ 700 for the battery and a rental car. Run, don’t walk, away.

If there was a negative star rating that’s what they would get. First, the job took 4 weeks, while the first place I took my car told me a week. Hindsight… David did call weekly to tell me it still wasn’t done. When you sign up for their Rewards card you receive free oil changes. I asked that my oil be changed while in for repairs. When I got my car back, guess what? Right, no oil change. When I called David he said he would check in to it and call me the next morning. Here it is 3 days later and still no phone call. So, I had to pay for an oil change at my my mechanic. Which brings me to my next topic. While in the repair shop, the mechanic Garrett called me and gave me a list of things wrong with my car. #1 Transmission fluid burnt and needs to be flushed. #2 Brake fluid burnt and needs to be flushed. #3 Serpentine idler pulley in desperate need of replacement. #4 Battery connections are corroded and need to be cleaned. Because I doubted all of these items I did not have him do these items — although I told him to change the oil — but I guess that being free wasn’t his priority. When I picked up my car from my mechanic today he told me although he likes to give other mechanics the benefit of the doubt he had absolutely no idea what Garrett was talking about. My transmission is NEW — replaced it 4 months ago. My brake fluid is clear and fine. My serpentine idler pulley doesn’t make a sound. My battery connections were corroded but the battery needed replaced — not cleaned and then replaced. What a scam. Well, lessons learned. I’ll go somewhere else next time.

Shotty repair job, argues with customers, terrible customer service, takes advantage of female drivers. Their process is designed to keep you in a rental car longer than necessary (that’s why they won’t order parts until you drop off the vehicle). They claim they don’t have room to store the parts but they DO have room to store your car?! Lots of other repair shops to choose from.

As a business owner and a person who values honesty, trust, and integrity; I was disgusted at how I was treated at Leif’s. To their credit they do call with weekly calls to let you know that your minor damage is turning out to be around a month long repair and all the while you are paying insurance on a «complimentary loaner car»!! All I wanted from the very beginning was honesty on a projected time frame on the duration of my car being held hostage. Never did they at the very least try to reconcile with me or even try to problem solve a solution to rectify the situation. These people are good a taking advantage of the system and insurance companies. When I got my car back, it had a piece missing that never was damaged to begin with. It’s been over a week now and I have gotten no word if that piece has been delivered to the center. I’m shocked that people like this actually stay in business! I have never had to do a review like this but if you are looking into these people for repairs then stop now. Let me save you the pain of being strongly displeased.

I have never had to use an auto body shop before. I chose Leif’s mostly for the convenience that they were open by the time I got off of work and because of their radio commercials about how they stick up for you against the big bad insurance companies. My experience was slightly above horrible hence 1 star. If I ever have the misfortune of needing auto body repair it will NOT be Lief’s.
Got there and went over the sales guy’s spiel blah blah blah. I was steered towards their favorite car rental because «they give a better rate for our customers». My mistake not checking first as the rental cost about $ 300 more for the duration of the repairs (more on duration later).
I had an open case with an insurance company already since I was rear ended and had a minor injury. I had talked to the adjuster for my claim prior to selecting this shop. I was told by Lief’s that the request for the adjuster to come look at my car would be sent the following Monday morning and the Bad insurance company would take their time making it out for the inspection in 3 or 4 days. A week later I get a call from the big bad insurance adjuster asking what I had decided on my repairs. I find out Lief’s never sent the request and their common process is to send it via fax once and wait for someone to inquire about the car’s progress before sending it again. Isn’t getting the ball rolling up to them? All the time racking up storage charges they don’t mention until later… 1 week down ~$ 50/​day storage.
So 10 days in I call requesting a progress report. I’m told everything good and cost quoted to ins company and list of items replaced. OK I forgive them, honest mistake on the adjuster notification process I think.
~15 days in I call again for progress after all this was basically replace a rear bumper on a PU truck. A job that I have done in a couple of hours with an extra set of hands. I am told that the body work is much more extensive then thought as the have to redo all the bondo that was incorrectly done the last time. Hmmm. I say well then the bondo would have had to come from the Ford factory cuz that truck has never been repaired cuz it had NO DENTS prior to this accident! I swear I fought with the manager for 30 minutes on this about wether he was talking about my truck. I was treated like an idiot and no apology after the DA figures out they mixed the paperwork for the 2 trucks! Apparently little things like Vin #s and plate #s and marking the car to keep track of it aren’t important. At this point 15 days in I just want my truck and take it someplace else. Then I am told about the storage fees for not completing the work with them, sure just give us $ 750.00 for storage and you can have your car back with ZERO work done in over 2 weeks. I feel stuck with the ransom demands. Second mistake.
2 more weeks go by because it is so hard to get OEM rear bumpers for a 1995 Ford PU. I call again and finally I can get the truck after 31 days.
The work done was shoddy at best. I specifically asked about my tow ball on the bumper «oh yes the shop will put it back on» well they put one on but it wasn’t mine. It was the wrong size for my trailer. I had to replace it because they basically said I had to prove what I had on the old bumper. The trailer light hookup wires were not attached back to the new bumper very well (after having it attached to the old bumper for over 10 years) as I found out after few days of dragging the wire harness under the truck causing replacement of it too. The small dent they repaired behind the right side of the bumper (about the size of my fist and 3/​8″ deep) required they repaint the whole ¼ panel. The paint job and bondo work was a D grade at best. Spots missed on the sanding, you can still see where the dent is/​was. Just poor.
It is a 22 yo truck with 200,000 well kept miles and I need it as my daily driver so I took it back. I really didn’t trust them to do me or the truck right. Like sending a burger back to the kitchen based on my experiences with everyone at Leif’s I figured they would find a way to spit in it before they gave it back to me.
I could go on about how when I was at the shop to get some things from the cab I had forgotten the really bad customer service I saw and heard others getting and the really lame advice given to someone about a little transmission problem. Leif’s told her to just junk the car because of a slipping auto transmission in an off hand manner. Totally uncaring. The poor lady was rather disappointed about the news. I had to chase the poor lady down to tell her to go to a real shop for and honest estimate.
Lief’s is only looking out for itself and will stick to to not only the insurance companies but to you also the paying customer. I wish I had just taken the check from the accident and bought my own bumper in a week delivered and put it on myself. I would have save a lot of time, aggravation and well over $ 1,000.

Had an excellent experience dealing with Leif’s on Glisan. The new guy, Dave, was very informative and he helped my wife and I as much as he could. I would bring my car back anytime. I will not use my insurance companies suggested shop ever again. Thank you for the quality job in the repair as well! I also love the fact that Leif’s has many other services as well! Once again thank you and if I ever need work done on our vehicles again, I’ll be sure to bring it back!

I was recently involved in an accident which caused my vehicle to require some major repairs. I have full coverage insurance, thank god, so I brought my car in to be repaired at Leif’s on Glisan at the recommendation of some friends. It was the best choice I could have made. Greg Libbey was VERY helpful, right from the beginning. He started working with my insurance company from the getgo, so I didn’t have the hassle of going back and forth between them and Leif’s. I was also offered the choice of deductible assistance or a paid rental while my car was being worked on, which was a very nice incentive. While my car was being worked on, I received some bad news. The repair center had discovered previous damage to my car, which I had missed when I bought it from the previous owners. The accident had never been reported and the car had a clean title, so I hadn’t thought an pre-​purchase insepction was necessary. It turns out the frame of my car had been screwed and glued back together, making it almost impossible for them to complete the current repair required. When I heard the news and they brought me in to see the damage, I was devastated. As a single mother with absolutely no expendable income (I had to borrow money for my deductible), this was the worst possible thing that could have happened. I thought I was purchasing a safe car for my son and I, and did not bargain for the extra money needed for the previous repairs. A bankruptcy on my record made it impossible for me to qualify for the 6 month interest free financing that was offered, and the insurance company would not pay to repair the previous damage. I felt hopeless, and was contemplating having my car towed out of the shop and selling it for parts, though I am still paying on my loan. I talked to Greg and he assured me they would find a way to piece my car back together so that it was drivable, even though I couldn’t afford the additional repairs. When I went to go pick up my car, he surprised me by telling me the technicians had completely repaired my car. FOR FREE. You have no idea the amount of gratitude and relief I feel right now. My car is finally safe for me to drive my baby around in. I am so thankful to Greg, and all of the technicians who worked on my car in the Tigard location, even Jessica, who managed to finagle some items from my car for me while it was being serviced. Every one of those people went above and beyond their necessary duties and any expectations I had were completely blown out of the water. I am blown away by this act of generosity and shining example of pure human kindness. I will continue to recommend Leif’s Glisan to every one of my friends and family members and always use them for repairs and pre-​purchase inspections in the future. I could not have asked for more professionalism, service, and generosity. What an amazing experience and group of people. THANK YOU!!!