K & M Auto Service

This is the closest repair shop to my house. I’ve been to their other location on 122^nd several times before this shop opened. Everyone is helpful and friendly at both shops in my experience. I’ve been skeptical of almost every repair shop I’ve been to before. It’s difficult to know if you are getting overcharged for labor and or parts if you have no point of reference from other shops. To my knowledge, the price for parts and labor are reasonable, if not competitive. I will keep bringing my truck here as long as they keep up the good service!

These guys were quick to assess my problems. It was worse than I expected and a serious blow to my pocket book but defrost is a must in the NW. They gave me a ride home and had my car ready in record time even though they were booked. Friendly and knowledgeable. I think I will return and if it goes this way next time may make them my permanent mechanics.

Probably the best mechanics I’ve ever been to. First their hourly rate is actually reasonable. Second they do such a great job of keeping you informed and giving you options. If something is wrong, they will make it right. Once my car couldn’t be diagnosed until a new battery was installed and they allowed me to bring my own battery and replace it to help keep costs down. My alternator went bad and was under warranty from autozone. They allowed me to bring the new alternator and they just installed it. So easy and so friendly. They are honest and work with you. So sad I’m moving.

Convenient and honest. I took my vehicle in for several issues and even though I had only one problem repaired they were very professional and helped to save me money in the repair. I will definitely use them again. Thank you!

Lightning quick service! They identified the problem with my car by 9:30am the day after I brought it in and had the repair completed within a few hours of receiving my authorization! It wasn’t the cheap repair I was hoping it was, but I have had to make a similar repair at another place so I know that they weren’t overcharging me by any means. I would definitely take my car here again, especially if I was in a time crunch to get it fixed!

After my check engine light came on, I took it into this shop within three days. When I called, they were able to make an appointment for the next day, which was convenient, and I was looking forward to getting my car fixed so quickly. I got there at 10:00am, which was what time my appointment was scheduled, and was told it would take a half-​hour to check the engine, so I stuck around. After waiting for an hour, I had gotten no word, and asked the guy at the desk how things were going. He said then that my car was ready, though no one had let me know. I didn’t think much of it, and asked them how it was looking. They said I needed a new distributor, and gave me an estimate of about 520 dollars. It was a lot, but I figured that the part was just very expensive, and ordered the part change. They said it would take 90 minutes, and then said they would give me a call when it was done. Then Rose, the bookkeeper, gave me a ride home, which was very nice, and she was very nice and interesting to talk to. I had left the shop at around 11:00, and at about 2:30, I had still gotten no word, so, I called back and had to leave message, and about 15 minutes later, they called me back, finally, three hours and 45 minutes after I initially left. They said my car was ready, so I got a ride over, though not from them (not that that is an issue; just specifying), and picked up my car. I got the bill, and it was $ 100 more than the estimate, which is fine, though upon looking at the price of the part I had replaced, the distributor, I was charged $ 412 for it. After looking online at parts prices, I noticed that they were going for $ 80 to $ 120 online, on various websites. Upon seeing that, I was struck by the price I paid for the part; obviously, a markup is necessary, but a markup of over 400% is startling and confusing, leading me to few thoughts but that I was over-​charged, and significantly so.
Overall, the lack of communication from them was confusing, and made me feel somewhat lost or forgotten. Combined with such a significant mark up on the parts, I felt that was treated as an afterthought, and easy prey for money. If it wasn’t for Rose, who was kind and helpful in giving me a ride home, I would be incredibly dissatisfied with my service. But, given that, I was only very dissatisfied, and I have little interest in returning to this shop.

Second visit to K&M auto and this time I brought my H-​2 for an inspection. I was greeted by Shane who is the store manager, great attitude, diagnostic was done correctly, price was very fair. If you work or live 10 miles around the area, you need to go in for an oil change and give them a try.

Absolutely the best service I have ever received from any auto company! I have used several different auto shops as my car seems to like to break often (it’s old, and I am at 158K miles) and I have received great service from them, but K & M really went above and beyond. Best price best service and the in house financing really saved Christmas (literally!), and took all the stress out of a super stressful situation.
This was a few months ago now but I continue to have great service and communication with K&M. The customer service I receive and the quality of work is truly as good as it gets.