Handy

Ashley was awesome. My house has not been this clean in ages!

I had Dawn and she was absolutely amazing! She called to confirm, called when she got in, asked if I had any questions or requests, and then notified me when she left. The apartment was impeccable and it was clear she put a lot of thought, care, and effort into cleaning my apartment. I will absolutely continue to use Handy!

I’ve had mostly good experiences with Handy. There have been a few cleaning professionals who I really liked (Brittany, Michelle, can’t remember names of others). Some that I haven’t been as happy with were still decent and the issues were not big — for example one person did a very thorough cleaning job but didn’t have time for our floors, which I had said was a priority. So it wasn’t a loss, but just not what I had requested. Another person was too chatty, but still did a great job cleaning. My only complaint of the company is that it is difficult to get the same person twice. I wish there were a way to communicate with someone who I liked through their app so that we could find a time that was mutually beneficial. I would really like to be able to have a person (or even a few people who I rotated with) so that I knew them a bit and trusted that they knew what they were doing because I find myself getting anxious before a new person comes worrying that they will mess something up like spill cleaning product on the carpet or vacuum up my curtains or something.

We were very happy with Jennifer and her work and can’t wait to have her back! Asa bonus, our toddler loved her!

We hired Marisa and she arrived right on time and left a little after her two hours was up. We were moving out of our apartment and needed some reinforcements cleaning before we checked out. She went right to it and was so friendly and polite.
She brought all of her own supplies and said she really enjoyed working as a Handy cleaner and she seemed sincere about it too.
If your hesitant about using Handy and want a discount, use this link.
It’s worth it to try it at least once. Enjoy!

Chipp arrived on time, was patient with my dog, and did a fantastic job installing light fixture!

Picture hanging project: Eric arrived in a timely manner, was very personable, had the appropriate tools (including a plaster & spackle-​caked ladder) and accomplished the work requested. I would rate the work a C overall since we wound up having to vacuum the areas of dried spackle and dirt where the ladder was placed after Eric completed our project. (He did not mention nor offer to clean the mess he happily left behind).

Jennifer did a great job. She completed more cleaning in the two hours than I have experienced in the past. I would recommend her, and would like to have her again. I see, however, when looking ahead, the rate is not the $ 33 I paid for this cleaning, but about $ 20 more. I was under the impression that I could get the same two-​hour service for the same price, once I agreed to once-​a-​month cleaning. Please clarify this. Thanks

Cancellations and sub-​par service make
a huge waste of time based on the multiple times we’ve tried to use this service. Very stressful dealing with them and I would recommend you avoid it.

They have since handled the situation and issued a refund.

Ashley came to our home last night and we are so very happy with all the work she did. She is very nice, went about all the cleaning that needed to be done. We had an over abundance of fur and our floors were really bad, I was embarrassed they had gotten so dirty. We have all hardwood and 2 bathrooms and they look great! Can’t wait to see her next month. I would give her a 10 star rating if available.
I am glad I did not see all the previous reviews on Unilocal for all the scheduling problems, I had no problem what so ever.

So an update.
I guess third time’s the charm. Faith came to clean our place and was extremely nice and courteous. She kept in touch with my wife over text and was prompt. The cleaning was spotless.
Just because of Faith we’ll keep the «faith» in Handy for now. Only three stars still though, since it really was a hassle getting someone here for the last couple of weeks.
Laura P was also very responsive and made sure things went smoothly.

While I’m not sure I rate Handy as a 5 given the many initial cancellations we experienced, I absolutely give our professional Faith R. the highest accolades. I started a chat with her and she was extremely easy to work with, flexible with accommodating a time change when I had an appointment come up and her work was excellent. She was very kind, personable and impressively thorough in her work. She is the reason we will stick with Handy. I enjoyed meeting her and am in love with how clean my house is now.
Handy did respond to our scheduling issues on Unilocal and were helpful. I only received what looked like an email template responding to my request for help through their app though.

I will give one star as there are no negative star options given. I have 3 times now sat waiting, yes waiting because I like to know when I pay for certain hours I get what I paid for. They cancelled 45min before arrive time the day before our thanksgiving! Rescheduled at their convenience and the cancelled half hours before agai. Well today was the latest no show with a last minute text. Oh and of course you can’t complain to an actual person conveniently. That person would quit in a day after reading your other negative remarks. Get it together and learn how to run a business. I think your cleaners are smarter than whoever sits on autopilot and runs your company. My advice. DO NOT use this company. It’s only «Handy» at making ppl pissed off!
Hey Laura with «Handy” — Thanks for your response and «promise» of all the ways you will ensure my 3 cancellations and rescheduling at your convenience will be refunded and compensated in the future. Since I have not been able to contact you about my refund and 4^th rescheduled cleaning you setup for today which was once again CANCELLED on me. It seems in order for you to right your wrong in assurance I remove or rewrite my review, you would actually have to show up! This has actually become a joke it’s literally the worst service I’ve received in my life.

I would give 0 stars if I could. We arrived home looking forward to the smell and feel of a freshly cleaned home.
We were greeted first with a strange smell — fishy and ammonia like. As I walked to crack a window to vent the place out, I slipped on an oily residue in the entry. After spending about 30 minutes trying to get rid of the oily patches it’s still there.
Upstairs, it does not appear the halls and loft were vacuumed at all. Our bathroom mirror has an odd film and streaks which were not present prior to the cleaning (see pictures).
I accept that baseboards may not be cleaned and some spots may get missed, but I do not accept coming home to grime and filth!

I was really pleased with this process. Being able to schedule online, pay through the app, and yet still communicate directly with my cleaner were all idea. Nikkii who did my cleaning was excellent. She steam mopped my hardwood floors, which is much more than any cleaners had done before, and they looked great.
I’m excited to continue using their services. Thanks Handy!

I’ve used this company many times in the past, but this time I had a Elise. She had an energetic upbeat attitude and my dog jumped up on her (sorry) which must’ve been a good sign. She was one of the most thorough cleaners I’ve had from this company. She completed everything I requested of her.
I gave Elise five stars but I give this company three stars. I continually try to request the same person (when I find a good one), but it never works out. And to try and talk to someone in this company about this issue is impossible. Elise was so kind as to give me her phone number so I could possibly arrange my schedule with hers. I hope I can have her again in the future.

Jairo showed up 10 minutes early to the job. After letting me chat with him for a couple minutes so I could ease my nerves of using my very first house cleaner, he got to work.
I work from home, and while my boyfriend would tell you I have all the time in the world, I just can’t do my work, and clean up after him AND scrub the bathrooms the way Jairo did.
Great job. I remember thinking «this is just so damn cool!»
He did way more than asked. Worth every penny. Now I can actually sit on the couch with my boyfriend and enjoy Sunday’s Walking Dead. Wtf happened to Glenn?!

First, let me start by saying that the cleaner who arrived at my house was amazing! The cleaner did a fabulous job, working harder than anyone I’ve ever seen. After their departure, the cleaner even offered to come back and finish up because the time ran short. But this is where the good review ends.
Apparently, the company got a hold of this cleaner’s phone (I assume it must belong to the company). The only contact between myself and my cleaner were a series of about five back-​and-​forth text messages touching base prior to their arrival. Then two additional back-​and-​forth text messages after their departure speaking complementary of the feeling of my home and offering to come back to finish. It was after this offer that I did not hear back from the cleaner, and then learned that said cleaner had been fired as a result of the messages.
True or false? Who knows and I can’t say that I really care to find out. What I can say is that it all seems a bit sketchy to me and after reading the other negative reviews here, I should have done my homework ahead of time. As a result of this introduction to a company without, what seems to be, any true contact, I cannot recommend them for use in any way.

I work in health care and have long stretches when I have no time for chores. I love the ease of the app and that I can book a last minute appointment.
Most importantly I love my scheduled appointments with one professional who knows what’s important to me. She leaves special touches that makes the long hours melt away. The service is crazy affordable for the service provided.