Hal Jones Automotive

It is impossible to say the level of respect I have for the crew of Hal Jones.
They have always treated me with respect and professionalism.
They diagnose correct, the first time and always stand by their quote and their work.
I have done business with this shop for well over a decade and I refuse to go to anyone else.

So sad about the change in service here. This was the place I went for honest estimates, and help prioritizing repairs within my budget. They always had a solution, or a referral to a reasonable, trustworthy provider if it wasn’t a service they could do. Not any more. Seriously disappointing.

Got my starter «fixed» only to have it stop working about two days later.

Best auto repair shop EVER! They prioritize repairs between must-​do and should-​do-​soon, which means a lot to my budget and my 14 year old car. They return phone calls promptly, are pleasant, and fair. I’ll go here as long as it’s available!

These guys are pros. My 66 mustang pony coupe was worrying me with some severe performance issues until finally she refused to start. Some great friends have their vehicles serviced here and I thought I’d give them a try based off my friend’s stellar reviews.
Turns out they’re well versed in the ways of older, carbureted engines and sourced the problem to an electronic condenser beneath the starter… a technology that’s been obsolete for like 30 years.
They fixed my baby and she was running great until one night she died on me and left me stranded. I returned the car to Hal’s and they were just as upset as me. I was initially told I would receive the car the next day but received a phone call from Ron, the owner, who told me that they would stay late and get the part needed (turns out the new condenser was a piece of crap) AND that they would pick me up from my house that evening to ensure I drove my car home that night which is just what they did.
I thanked him for his dedication to service and ensured my return business. Car trouble is no fun but at least these guys work to earn your trust and your hard earned dollars. If you’re going to go through the trouble of owning a car and need it serviced, these guys get my support, hands down.

John did a diagnostics on my F-​150 and invited me to watch during the process. Since it turned out to be a simple issue, he showed me how to address it myself. This shop is seemingly honest and I won’t hesitate give them my business.

This is the place for a pre-​buy check (for me two Volvos). And for my friends and family the place where honesty + mechanic = peace of mind. Ron Joy gets my recommendation for best mechanic in Portland. He took lots of time to answer our questions in detail. My husband wrote out a list of «concerns» which Ron checked out while I was there. I wrote down the answers to share with my husband. Later that day Ron called me to give me his cell so my husband could call him with further questions and clarification.
We bought the Volvo ’94 850 (Ron said it was in the best condition he’d seen for a car that age!). We will definitely be using Hal Jones for service needs in the future.

First: This is what a mechanic shop should look like. No fancy magazines and coffees, just a focus on cars. Beautiful.
Second: These guys are the best. I came in with a van that needed a carbuerator tune up to pass DEQ. Not only is Hal Jones one of the few shops in town that actually has experience with cars built before the 90s, they are focused on quality service. Why do I say that? Because they not only fixed my van, they TOOK IT TO DEQ AND GOT THE CERTIFICATE FOR ME. That’s right. I came in with two problems, and they fixed both of them. And if that weren’t enough, I got a call from Ron (owner) a few nights before I was due to come back into town. His message said that the van was fixed and through DEQ and then dove into options for getting it back to me in case I needed it. Never mind that I was coming back on a sunday when they were closed, the focus was on me having my automobile for my pleasure. Amazing.
To make a long story short, I will come back to HJ for anything and everything related to my cars for one simple reason: After Ron told me he could leave the keys and passcode out, or make himself available to get my van back to me on a day of rest, he went into a 3^rd option involving me getting a ride from the airport. Two seconds after I heard those words I hung up the phone and became a Hal Jones customer for life.
Go here with your auto problems. They’ll fix it and you won’t be sorry.

this place is a nightmare! I made two appointments to have a car I was thinking about buying. both times I brought it in they forgot I was coming and then gave me a hard time about me insisting they work on this car. making feel like I was a bad customer, when they clearly don’t have their office organized enough to write down an appointment. They told me the timing chain was great, among other raving reviews of the car. now, 1500 miles later on this car I bought based on their recommendation, I have to put $ 1000 into a timing chain. my new mechanic says it was loose for so long that is also broke the guide that holds it in place which is why it will be so expensive to fix. The car was noisy when it started up, and I originally had said something to Hal Jones mechanic. he said it was normal, though I’d never had a car that made that noise. The minute this new mechanic started it up and heard the noisey motor, he know what it was. why didn’t Hal Jones know? why did I pay for a inspection to buy this car if they couldn’t evaluate it properly.
Don’t bother making an appointment at Hal Jones, they will forget you anyway.
I’m tired of reading rave reviews of a place and taking the recommendation of the review and then getting bad service, so I decided to give my bad review so someone else might not get sucked into a bad place to go.

Hal never fixes anything that don’t need to be fixed. He fixed my clutch one time and it was in real bad shape. I think it cost about $ 600, which, if you don’t know, is a real good price for major clutch repair.

We have taken our 1990 Volvo and 1998 Jeep to Hal Jones since 2005. They are friendly and honest. They do not recommend work that is not needed. It is easy to schedule an appointment and they are prompt with service. It is easy to pay and pick up the car after hours. They do good work. Gee, what else can I say? They do not have a lounge, TV or donuts — but who needs those anyhow?