H&M

Rude rude rude. The old tattooed guy working upstairs should work on customer service skills. He’s got a HUGE CHIP ON HIS SHOULDER. The Australian exchange student shopping with me and my daughter even commented that if a salesperson were that rude in her country, they’d be fired. Way to go American old dude, way to go.

Very attractive and friendly employees. That’s all I have to say. Very attractive and friendly employees. That’s all I have to say. Very attractive and friendly employees. That’s all I have to say.

I needed to buy some extremely cute little girl clothes and found H & M kids to have exactly what I needed at the right price.
You can find a good deal here and everything is way cuter when in baby-​size, so it was easy to find some great gifts. A pair of sparkly glitter ugg boots and sparkly silver knit hat to match, along with a very pretty sparkly hello kitty hair brush.
It was really easy to find cute things here and didn’t hit the pocketbook hard at all.

H&M is a really good store to go to… if you’re a gaunt anorexic male. I went in today and was very impressed by the prices and quality shirts. I was so ecstatic about the selection, I perused the store for less than two minutes and had already found 4 great shirts to buy (which rarely ever happens.) Then I looked through the sizes and was dismayed: Extra Small-​Large. Yes, that’s as far as the size spectrum goes. Extra small? Extra small!!! Who the hell even wears extra small? I asked a guy who worked there if they carried anything for people who aren’t rail-​thin. He said the largest size they carried was XL, although he couldn’t find any XL shirts in the store — so basically the largest size is a Large.
As a guy who is 6’4 and over 200 lbs, I haven’t worn a Large since I was in High School. Although I’m sure it wasn’t done on purpose, I feel like their small selections are somewhat discriminatory against larger men. If you’re tall, they don’t want you as a customer. if you’re the slightest bit overweight, they don’t want you as a customer. If you’re a member of the Portland Trailblazers, they don’t want you as a customer. I’m still giving it three stars because it would be an awesome place to shop at if I were short and skinny, but tall people beware.
On the plus side, starving Ethiopians now have an excellent place to shop at in Portland! Get an extra small shirt for the next time you see Starvin’ Marvin!

On selection and value (especially Men’s basic items) they would rate 4 Stars.
But H&M scores a double NEGATIVE Customer Service whammy: 1. no employees to be found for questions, not even during the holiday season. 2. When you do find one behind the cash register it looks like it takes every ounce of energy to muster a smile and a «hello.» They’re quick to become irritated with even the most basic of questions; this does not seem like a nice place to work.
Of course they will probably blame the customer, you know, the ones who keep the company afloat. The person at the top responsible for service needs to seriously engage in the front lines.

So I wasn’t going to rate this place because… well, it is H&M. How ordinary, right? But since I have decided to rate most of the places I’ve been to, here it goes. So I like H&M. I really do. Their clothes feel like better quality than Forever 21 (which have cute clothes, but let’s face it. Those clothes don’t last). What I really like about H&M is that their employees don’t come up to you and bother you repeatedly. They let you browse at your leisure and I love that. Some employees are very nice, but some need some coaching on customer service. I find that the lines for the dressing rooms are extremely long during the weekends. The same goes for the checkout line! If you are in a hurry or don’t feel like waiting, go to the men’s section and check out there. It will save you so much time!

The customer service here (or lack there of) is horrific! I was in the store for over 20 minutes today, wasn’t greeted once, and when I went to try on my clothes, no one said anything to me, just took my clothes out of my hands and walked away from me. I guess that was an indication that I was being «helped.» Classy joint.

yeay h&m! love the styles, especially work clothes. i cannot get really cool work clothes anywhere else besides here for a decent price. i liked the layout of this location and the abundance of my size 2 here so i was a very happy shopper. the associates were really friendly too. and no sales tax! can’t complain.

My colleague and I went shopping while we were waiting for our flight. After visiting many shops, we stopped at H&M. I was impressed by the style of clothing for the price. There was a wide variety of clothing for the profession woman without looking frumpy or too much like a teenager. I will definitely find an H&M closer to home for my clothing needs.

I have been to H&M before and I like what they have, I went in there earlier today at around 10:30 AM to get some white shirts for undershirts because they fit amazing and feel amazing. So I pick out two white undershirts that are V-​necks and I go to check out, and there is a big ass white sign that says $ 5.95 each shirt. I go to check out and they ring up as $ 9.95 each, so I say something to the sales assistant and he tells me «That is only for select stiles» … EVERY SHIRT IS EITHER BLACK OR WHITE, CREW NECK OR V-​NECK so how the hell can it be only «select» styles. He was rude, he didn’t even try to apologize for it, he was a dick about it honestly. I will not be going back, I will go to Clakamas instead, because this H&M sucks and lies.

Great clothes! Cheap and they hold up pretty well. It’s always pretty disorganized though… which can be a bit frustrating.

Ok, so the quality of the clothes at times isn’t super amazing. But I’m not complaining. When I pay 10 bucks for a sweater, I’m not expecting a lifetime commitment. I’ve got a needle and thread and I know how to use it. I like the style of clothes here and I especially love that I can buy a couple outfits for the money I have because of the prices.
I like this location the best out of the few locations in the Portland area. Their sections are better organized than the other locations and I can easily find the style of clothes I’m looking for (business, casual, or whatever). The store is usually pretty clean, although it can really get torn up on the weekends! Makes me feel bad for the staff! Man, twenty somethings and hipsters really know how to make a mess.
And that brings me to my only complaint. While some of the staff are super nice. I think some of them put their personal conversations and social lives above their service to the customer. I don’t care how cool you are or how driven you are in developing your sarcasm, all I really want is a friendly, professional checkout experience after waiting in line for 10 minutes.

When H&M first opened, I complained that I could never find anything cute in there to buy. I lamented that the only thing in there for me were tee-​shirts.
Well, I still love the tee-​shirts. But as it turns out, more often than not, when I go in there now, which is almost every other day, I find something cute that I am tempted to buy. Usually that something cute is a jacket. I don’t actually buy a jacket every time I go in. That would be ridiculously expensive to buy a jacket with every visit and my tiny closet could not accommodate that many jackets. These days a jacket needs to be quite unique for me to buy it.
When I am not buying jackets, I find myself buying things like socks, camisoles, hair accessories, costume jewelry, sleepwear. etc.
I have never had an issue with the quality of any of my purchases either. That is something that I have been pleasantly surprised with. I gotta love the price point of H&M clothing. Guilt free shopping!

The people who work at this store seem more involved with their own social lives and interacting with the staff than the customers. They were rude and snotty. One of the girls that helped me find a dressing room acted like finding me a dressing room was so far beneath her and that she was put out by having to end her conversation with another employee about their weekend.
I get it you’re an angsty teen but I’m pretty sure you’re getting paid to help people not give them attitude.

H&M — I met you in Berlin two years ago. Then I moved back to the United States, and lo and behold, you were here, suddenly, somehow. When did H&M cross the Atlantic?
This place is the best place to go for a pair of super stretchy black leggings. And as for «cheap and disposable,» although most of their clothes is kinda shitty, their leggings have lasted me forever.
I seem to get shoes here every season but I’ll tell you, the shoes from here will fall apart very, very quickly.
But then you get amazing stuff, patterns and fabulous cuts. I love their winter accessories here too. Best place on earth to get a pair of gloves, a scarf, a knit hat, anything at all like that. And socks, and undies.
It may be cheap and crappy and small shitty clothes, but I have to give it four-​stars for not being Forever 21, which is the true shit-​hole of ever mall.

Service was fine and the wait times for a change room is horrendous. Feels like they need more rooms.
Other than that, when H&M has sales, you’ll get a deal! I ended up buying 2 dresses for $ 36. Can’t beat that price and especially with the no tax!

My favorite H&M is the one on Walnut Street in Philadelphia. They carry more «grown up» clothing along with the basics I love like their T-​shirts, socks, and turtlenecks. This store is much better in terms of what I’m looking for than the downtown San Francisco or Las Vegas stores. I would rate it middle of the road.
Yesterday was the first time that I had actually made a purchase at this location. The first couple of tries it was too chaotic and crowded since the store was a first for Portland. I picked up a couple of items I needed, didn’t need the changing room since I’ve found their clothing to be pretty uniform in their sizing (note, for the most part the sizes run smaller than their American counterparts).
I had my parking ticket out (for the garage under Pioneer Place) to be validated when I paid. The cashier ignored it altogether. After I paid, and came out and asked, she said that they don’t validate. Not that I’m too cheap to pay a couple of bucks, but a retailer that doesn’t do mail order (which is how I make 70% of my purchases) could validate with a $ 50 or more purchase.
I will probably wait to make my winter coat purchase on my next Philly layover.

Coming from a former sales associate, some of your complaint are a little over the top. This is quality fashion at a good price, we are not Nordstroms, this is not Betsy Johnson. We do not live and breathe to cater on your every whim. Our job is to try and keep our store clean and help out customers as best as we can.
NO we do not, and can not «hold a fitting room for»
NO I am not your personal slave, I am more than happy to assist you with things, but we are also running a store here. Trying to maintain the messes and chaos CUSTOMERS create.
Our stores are a retail space meant to shopped, don’t let your kids sit on our tables, touch our mannequins, remove clothes from mannequins, or leave your empty drinks lying around in hidden shelf corners. (this also applies to the parents as well).
Do keep in mind that H&M is a European company, our sizes run smaller than normal. No need to be offended or go off on a rampage to our employees about it. We are not in control of shipment, nor ordering. So with that being said, no we can not order something for you, no we do not know if we will get more in, but! You are more than welcome to come into our store every day and check for that item.
Please also keep in mind dear customers, that if an employee says there is no one else that can help ring, go get you a size, or do a trick for you, WE SINCERELY MEAN IT. Retail is the empitomy of over worked, under paid. As juvenile as a job it may be, don’t underestimate us, we all work extremely hard on a daily basis to make sure our customers are happy and we can help them out. But what you must realize is that some of your demands are just simply ridiculous for a store of our volume and staff.
Have a pleasant attitude and you will surely receive the same amount of courtesy from every single retail store you walk into.

I love their clothes. It’s chic, modern and best of all, it won’t make your wallet go on an Atkins diet. The thing that gets them a 2 stars from me is the fact that the cashiers do NOT have a clue about what they are talking about! On three separate occasions, they have pretended to know what they are talking about and it’s getting annoying. On one of those occasions, there was a shirt that was marked on sale with those cute signature red tags. While trying it on, that red tag fell off. When ringing me up, the cashier girl charged me full price, so I explained to her that this was indeed a sales piece that the red tag just fell off. Instead of telling someone to go out on the floor to check or just take my word for it, she goes, «No, I don’t think this piece is on sale, or else it would say so. Do you still want it?» I marched over to the nearby rack, took the EXACT same shirt (with red tag attached) and gave it to her. She goes, «Oh, interesting, it is on sale.» Yes bimbo, very interesting. More interesting is that your name-​tag reads «Assistant Manager» and you have no clue what is going on in your store.
The other two occasions were amazingly similar, except it involved a male cashier rather than a bimbo. H&M, I love your style, you got some mad swag but you need to do a better job at training your clueless people.
Of course I will be back, but probably to a different location where people don’t try to know everything when they are actually pretty clueless.
**UPDATE** There are H&M customer service reps who do price adjustments and some who do not, it depends who you get. How exciting, it’s almost like a gamble. I guess they favor you returning the garment and then re-​buying it in front of their faces kinda thaaannng.

Came here for the first time about a week before Christmas and it was crazy busy! The store was packed with people, there were clothes everywhere, the line for the dressing room was long, and I loved every minute of it!
Being from Hawaii, a lot of retail stores take a long time to get here (Hello! We only got our one & only Victoria’s Secret this past year!!), so whenever I see an H&M, I have to check it out.
There was a huge sale going on when we stopped in, but I only found one top at regular price, and a handful of super cute & cheap accessories! So I was happy.
Despite the store being so busy, the lines at the register moved fast, so that was greatly appreciated, they have about 8(?) registers, and all were open! Everyone was friendly and didn’t seem stressed or irritated at all.
I can’t wait to go back soon!