Gp Auto-Tech Center

Terrible customer service. Awful! I will never ever go there again. Work is terrible and they will not stand Behind what they do. Absolutely do NOT recommend this place!!!

This place is the worst. I took my car in to get the brake pads replaced. I called ahead of time to make sure they could get it done in the morning. They assured me they could. I called after 4 hours and they hadn’t even looked at it. Then they call me back another 2 hours later telling me that I need 4 new rotors and that it would be $ 450. I know what a car with bad rotors drives like and that is not the problem. They agreed to not change the rotors but are charging me almost $ 300 for four brake pads! Not to mention it took them 7 hours to even start working on my car. I will never, ever, under any circumstance use this place again. What a nightmare.

I rate this establishment 2 stars because the description fits how I feel: «Meh. I’ve experienced better.»
Convenience: Pretty good if you live in Portland. They are pretty much your only choice for most car work sans going into another town.
Speed: Depends. The shop gets packed with cars, so don’t always expect to get out of there under an hour (after you find a place to park).
Quality: I’ve heard stories, and you can expect them from all auto shops. However, they are always right. Complaints about most things usually get the «it was already like that» line. (No, door panel tabs do not come broken by the manufacturer.)
Service: Aha, this is my biggest problem. Note, this is the abridged version as I am much more animated when I tell it myself.
So there’s a fella behind the counter who acts like he wrote the book on auto mechanics. All customers are ignorant of what goes on behind those garage doors.
So I go in to get my tires rotated and aligned. After waiting all day, I get a call that they could not perform the task as their computer found a problem. They asked if I was willing to put $ 500 into replacement parts and I declined.
I go to the counter to receive my keys and the lady says «Cash or Credit?» I say, «oh, you must think I’m someone else, nothing was done to my car, they told me to just pick it up.» She tells me that they still charged me because they attempted to work on my car. I argue that I requested for my tires to be rotated and aligned, neither tasks were done, so therefore I should not be charged when no services were rendered. She says that the service was finding out that it couldn’t be done.
About this time aforementioned fella arrives, toting smirk. He says, «now you can’t expect me to not pay my mechanics for the time it took to look at your car, why it’s been here for over 4 hours!» Yes, 3 hours and 45 minutes providing shade to your parking lot, 15 minutes on the lift. He goes on about the mysteries of the alignment machine and the skill involved to operate said machine by pressing «Go.»
I argue that I didn’t ask for my car to get a check-​up, I asked for a do or don’t do service. With what only can be described as insulting, he tells me there’s no way I’m getting my keys back until I pay. Guess who won.
So in summation, a little hole was burned into my heart of which I filled with spite for this «Auto-​Tech» center. Your experience may vary.