George Morlan Plumbing Supply & Service

My wife and I stopped by George Morlan on Foster road yesterday. We needed a water heater, after speaking with a clerk he gave us a quote of $ 814 total (labor, installlation and parts included). We went home to take the measurements he requested, I called again this morning to set up an appointment and the quote suddenly changed to $ 974! I asked what happened to the $ 814 he quoted me yesterday and he did some research and told me he could not explain it, he must have mis-​quoted me. Bottom line, Sears beat the «water heater king» by around $ 200. So much for your lower prices George …

Same exact part at Home Depot for $ 37.00, at George Morlan $ 68.00. The sales rep was shocked at the mark up. While they may have a large selection, be prepared to be taken advantage of.

Today, I stopped in to George Morlan’s for the first time ever.
After several trips into Lowe’s and Home Depot looking for a solution to a broken shower handle and getting answers ranging from «I dunno» to «This isn’t my department» to «You will need to hire a plumber because a hole has to be cut to replace everything», I decided to talk to a real plumber.
That led me to George Morlan’s.
I found the store chock full of professional-​grade hardware, quite a few customers, and three people working the service counter.
They were busy.
Yes, I had to wait, and no, I wasn’t spoon-​fed. Nor did I expect to be. What I did expect was good advice. And that’s exactly what I got.
That and a solution. In record time.
The counter-​person knew exactly what the problem was and quickly provided a simple part that put the shower back in working order. It was impressive.
Based on my visit today, I highly recommend you drive past the big box stores and go straight to George Morlan’s.
Moving forward I know I will.

I wanted to like this company but at the end of the day they are just rude. I spent over $ 1200 on sinks, faucets & a disposal. One faucet was due in but 3 weeks later they still don’t have it. I understand if they are having problems with TOTO delivering product but I needed the faucet so I cancelled the order. You’d think that it was my fault that the faucet wasn’t in. Their service is like Jekyll and Hyde. Great when they are taking your money, hostile and sarcastic when they can’t deliver. I cancelled the order 3 days ago and still haven’t seen the $ 221 credit. When I called the person who answered the phone said «that’s up to your bank.» When I replied that I had an instant credit when they overcharged me initially he responded «I have worked here since 1999 and it takes 7 – 10 business days to issue the credit.» Really, I thought you just said it was up to my bank? I asked when the credit was issued and in responded by date, hour and minutes and his sarcasm was as bad as it gets.
My recommendation to anyone who buys there is to use a credit card so you can dispute this company’s practices with some leverage.
I won’t buy here again and I’ll tell everyone about how they are good at taking money and really bad when they can’t deliver.

We worked with Connie at the downtown location and she was very helpful. We made multiple trips trying to settle on all our plumbing needs and Connie was their each time to help us out. We made a mistake on our order and Connie worked with to get just what we needed.
When our 31 boxes arrived, Stephen Jackson did a great job of letting us know when he would arrive. He also got everything unloaded and helped me match the order with the delivery. What a nice guy.

Terrible customer service! I’m remodeling my whole house so needed items for 2 baths and the kitchen. When I walked in, there were 2 other customers being helped… ok, fine. But by the time they left and another 20 minutes went by — not one salesperson even acknowledged me as I circled the store looking at kitchen & bath items. They sat behind the counter together chatting (badly) about the last customer.
No thank you! I’m glad to take my business anywhere else. And in telling my story to a friend — she said the exact thing happened to her also. Seems to be a pattern against women shoppers (see Patty’s review from 12÷13÷14).

We worked with Dave Bloom at the NW design center, can’t say enough good things about him… He knows his product inside n out. Curtious and friendly, the showroom was huge and they have tons to look over, he helped us narrow down the search… Defiantly recommend you See Dave

I went in to George Morlan knowing exactly what I was looking for and just wanting to see it in person. It took a little while before someone helped me but once they did, I found out the sink I was planning on ordering from somewhere else and would have to wait one week to get, I could get from George Morlan that day and it was going to cost $ 80 less. The sales person was knowledgeable and helped me make a decision on the color to choose and I was in and out within 30 minutes and he helped to carry it to my car.

A staff member named Pol’e J. is my go-​to expert at this George Morlan. She is friendly and competent. Pol’e hones in on what I am looking for, and, finds me a quality product for a fair price.
Ms. J. knows a lot about plumbing fixtures, brand characteristics, and parts. She is reliable. If she says she is going to call you, you get the call.
Visit the store and ask for Pol’e. You will have an educational and enjoyable experience.

Be careful of Shopping-​While-​Female at George Morlan. I needed a kitchen faucet. The first one I was shown was over $ 400. When I balked he showed me one at $ 100, which I bought. I also wanted an ordinary toilet seat. Here ya go. $ 50. No thanks.
Stopped by Grover Electric & Plumbing on the way home. Same faucet $ 60. Toilet seats $ 39 and less for the same «gentle close» style.
Next time and every time I’ll go to Grover. Good prices and really excellent guidance.

I needed a Toilet with a unique spec, a 10″ rough in (10″ from the center of the drain to the wall, instead of the standard 12″). This would be a special order at Home Depot or Lowes, but George Morland carries it in a couple of their stores! Also, they had a faucet watter supply line extension, instead of making me buy another line and a coupler.
I called ahead with my order because it was near closing time and they pulled the stock for me before I arrived and it was immediately ready for me– just a quick purchase then I drove to the loading section, and they put my purchases into my car.
I think the prices are very fair, so given the selection and the service, I recommend it highly.
This was the opposite of my Home Depot experience today, where there was absolutely no help in the plumbing isles, but lots of employees hiding in pairs just chatting and avoiding customers. I asked for help and no one came.
I will patronize George Morland stores for plumbing whenever I can moving forward.

My friend ordered some high end faucets from this store, and I could not believe the attitude of the clerk and the manger when I went for the pickup.
When I asked the clerk questions regarding the already opened box, he told me that I did not buy them from him, so he knew nothing about the boxes. When I asked the manger how a particular faucet is supposed to be installed, he said that this is a brand new one, and «it’s pretty simple, I am sure you can figure it out by reading the manual.» When I reminded him that I paid retailed price for a product that they sell, and he should not ask me (as a customer) to read the manual. Not only that he did not apologize, but started to argue with me (he actually said that he is not a plumber either). What a joke! I just know that when I buy a $ 10 part from the auto supply shop, they are always happy to explain how the part is supposed to be installed. I can’t believe after my friend spending $ 1200 on three faucets, I was told to go read the manual. I honestly can not recommend this store to anyone.

If I could give zero stars I would. I am in the middle of a remodel and went to George Morlan to look for a new bathtub. I arrived and there were a couple people in the store but not busy by an means. I was there for over 30 minutes and didn’t get so much as a hello/i’ll be with ya soon from the employees. I eventually walked out because clearly they did not want my business. Considering their products are double that of Home Depot/Lowe’s I would expect they’d make up for it in great customer service — not that case. Skip this place and go online, at least they will have a chat option for some service.

If your looking for plumbing parts or professional advice go to George Morlan. Don’t waste your time trying to get knowledge advice at the big box stores. For fixtures their prices are little bit more expensive than Home depot but the quality of products is far superior.
I use George Morlan almost exclusively for plumbing supplies for the projects I oversee and wouldn’t hesitate to recommend their Foster or Tigard stores.

I’m in the middle of a bathroom remodel and thought it would be convenient to visit a local business for help selecting a shower. The guy at the service counter tried to tell me that showers aren’t made with 48″ wide pans and a left-​side drain. After I explained how there are numerous online he scoffed and responded with an arrogance I haven’t experienced in a LONG time. Awkward silence followed by me leaving the store. I’m surprised these guys are still in business. I ordered the parts I needed from Amazon (KOHLER K-9486−0 & Kohler K-9132−2BZ) — Hey! Looky there… a 48″ shower pan with a left drain and free delivery. If you’re looking for plumbing parts or help my advice is to look elsewhere.

I was very disappointed with George Morlan in Tigard. I ordered a bathroom faucet and waited for over a month for it to be delivered only to find out that it had been discontinued so they only sent handles no faucet. I had to pay another $ 100 to get a new faucet. My plumber had problems installing the faucet and when I called to speak with the Manager, he told me he would look into and call me back. He NEVER called back. I will not go back here and would not recommend their store. Very poor customer service!
Jayne D.

I had three plumbing problems I decided to fix once-​and-​for-​all one Saturday-​a slow bathtub/​shower drain, a drain plunger that wouldn’t open, and a toilet handle that stuck open. I started at Lowes. I usually like Lowed, but this time I got bad advice and worse parts. I decided to try GM just on the chance they could answer a couple of questions and maybe even have real replacement parts instead of «universal» parts. When I got to GM, I had to take a number and wait in line. That turned out to be serendipity because at least three different people who were standing around waiting saw the parts I was carrying and offered detailed and accurate advice. Also, the guy at the counter confirmed the advice I had been given and had true replacement parts in stock. In fact, I solved two of the three problems in a few minutes after getting home. Well worth the trip, and the higher priced (but much better quality) parts.

The stock is quite good both in quality and range. On the other hand, you could starve to death before you get service and that’s before you buy anything. Once you’ve paid, you can forget it. I had to rescue my neighbor today because her $ 3k order was due yesterday and today they think «maybe Monday.» To add insult to injury, when she was trying to get information on the phone, the salesperson who got commission on the sale put her on hold and left for lunch. It’s almost exactly my experience 8 years ago when I walked out and went to a more expensive store where they actually helped me with my remodel.

It was fun going to George Morlan today to look for a new shower head system. I was a little disappointed because nobody waited on me, but I did enjoy seeing all the plumbing stuff like sinks, toilets and bathtubs. I wasn’t expecting everything to be so speedy, so I will have to reconsider my shower system.

Got a great deal on a vanity, sink and mirror set with granite. Also picked up a toilet which will give us a rebate from the water district. They don’t have the biggest selection but the prices were right and the staff was very helpful.