Flourish Natural Medicine

My husband and I are having the same issue with Flourish. We have paid multiple times and are still getting bills for services from 2 years ago. It seems that we are getting double even triple billed for minimal services we received. It is super frustrating when you have paid your bills and have been told my the office that you are current then get a call from collections. I have reached out to Flourish and left messages and asked for documentation on service dates, amounts billed to insurance, how much insurance and I have paid and invoices. Mailed back to me our bills with amounts due. This is not what I have asked for. Please look into your billing issues, obviously this is a problem of yours.

I am having the same problem. Dr. Mathers was great, but her bill says to NOT contact them if I have a problem with the bill! I find that unacceptable. No one calls back!!! Dr Mathers, if you read this, please call your billing people and call them off! Then fire them! You are losing patients because of them… I keep getting the same $ 44.00 bill month after month. I paid it when I first got it! This isn’t right, and I hope someone from Flourish will look at these comments and speak up for us.

Absolutely horrible billing procedures. Absolutely horrible customer service. After having been billed several times over for tests that I have already paid for nearly a year ago I have now received a notice that the non payment is going to be sent to claims. This could all very easily have been cleared up if someone from this practice would actually return my phone call. I highly recomend that patients maintain clear records of any and all payments made to this practice. They are in this business for profit, not for healing. Be absolutely warned.

I am adding my review to the large number of negative reviews.
The billing practices at Flourish are extremely unprofessional.
I saw Samantha Mathers two times. The amount of time I’ve spent on billing inaccuracies for these two visits has not spanned more than 14 months post visit.
First my insurance was not billed and I received a large bill for services out of pocket. Then my insurance was billed and I received another bill which I paid in May of this year. Then my account was referred to a credit bureau after the account was paid in full. Flourish finally corrected this and the credit ding was erased after much time and effort on my part. Most recently I’ve received a bill for ridiculous overage charges which are inaccurate and posted after my account was paid in full in May of this year.
My attempts to contact Flourish via email and phone have received no responses. I am extremely frustrated and will be paying this incorrect bill because the $ 15 isn’t worth the credit report ding.
What a frustrating and negative experience.

The most unprofessional practice I visited. The receptionist/​medical assistant chews a large wad of gum while answering the phone & handling patients who are checking in/​out. Samantha has been late — 10 –15 minutes at most — but late nonetheless to EACH of my pre-​scheduled appointments. And her tone and manner are always just a bit disparaging. Though not schooled in naturopathy, I am a highly educated person and generally understand naturopathic terminology. It’s really quite belittling and I pay for these services without insurance. Be prepared to purchase supplements on your visit. The space is bombarded with floor to ceiling bottle displays from the entrance straight through the reception area. Everyone is on a first name basis EXCEPT Samantha who wants to be addressed as Dr. yet doesn’t feel a sense of reciprocity to extend the courtesy to similarly situated professionals. The invoicing standard IS inaccuracy. Expect to go over each statement very closely. On second thought, consider another practice all together. There are good alternatives in all directions.

I am EXTREMELY frustrated with the billing department of Flourish. I had a bill with them that was paid off over 2 years ago and I have not been back since it was paid. Yet a year later I received and invoice saying I owed $ 220 dollars that I had already paid. It took MONTHS of trying to get a hold of some one, never getting calls back, them saying it was fixed then being invoiced again, to FINALLY get a $ 0 balance statement. A whole year goes by and now I am receiving statements again saying I owe $ 220 dollars. My husband took in the $ 0 balance statement so they could photo copy it and FINALLY stop receiving invoices for money we don’t owe. They apologized and told him the the last billing person they had messed a lot of things up and they appreciated him dropping the $ 0 balance statement off. I wish that was the end of it but a week later I received another statement for the $ 220 dollars. We contacted Dr. Mathers herself leaving messages and sending emails asking for help to get this resolved only to get no response. It seems almost every time we call, no one answers the office phone and my husband has left numerous messages only to get no response. We are very understanding people but this has gotten out of control. Obviously Dr Mathers and her staff do not care how her patients are being effected and would rather turn a blind eye. Please save yourself the headache and do not go to this office.

I saw Dr Mathers for postpartum recovery, with the understanding that she specialized in Women’s Health. Nothing could be further from the truth. She ran a bunch of tests, had me go in for an ultrasound, couldn’t even draw blood (I left with multiple punctures) and in the end, just supplied me with a bunch of supplements and no actual answers. But that wasn’t the worst of it. I decided to stop returning to her after the third appointment — only to get billed an inordinate amount of money. I paid for all supplements out of pocket, and then the office visits. On the final payment, I called the office to check that I did not owe anymore, they confirmed I did not and so I made the final payment, relieved that i did not have to deal with this unethical money hungry medical business. Imagine my shock several months later to receive yet another invoice for $ 400. I called and protested and pointed out these charges were incorrect — I was actually billed for «extra time with patient» — extra time for her to attempt to draw my blood? Our actual visit time was often less than 15 mins. Even my family doctor spends more time with me and charges less! This was when i realized this «Flourish Natural Medicine» was a money making scam. They send regular «newsletters» which are nothing more than infomercials offering so called discounts on IVs — pushing products on their clients, clients who did not even see them for such services.
If you’re looking for a naturopath, avoid Dr Samantha Mathers and the entire practice. They are basically out to extort money and lack any actual medical know-​how. Truly giving a bad name to naturopathic medicine in general.

I started going to DR. Mathers almost five months ago. When I called to see if they accepted my insurance I gave the person on the phone my insurance information PRIOR to making an appointment. She said Yes, They take my insurance plan. So I then set up my appointment.
She started by doing some blood work and a hormone (spit) test on me and gave me several supplements to take at home. I really liked the supplements I felt the quality was good. Each time I left they would always ask if i had a copay and I said no (because i don’t) and I would leave with only paying for the supplements.
I am not only being seen by her but I am also being seen by my OBGYN and RE. I felt she was a good balance to our crazy jorney. I have gone in several times now and my last visit was EXTREMELY frustrating for me. Prior to meeting her my husband and I had decided to do IVF. We are weeks away from starting that program and I felt that she was beating me down and indirectly saying IVF wasn’t going to work. She basically told me good bye and a couple days later i get a bill. It was the FIRST bill I have received since I started going here. It was over $ 700!!!
Lets recap this. I go in for a follow up and end up getting the door shut on my face and then two days later i get a bill? Hmmmm… All I can say is I am very disappointed in this practice. I understand that maybe there might be a more ideal situation than IVF, but we are doing what our family needs to do at this time.
I have worked with several Natural doctors and they are VERY clear about their financial plans and I have NEVER been hit with a bill like this MONTHS down the road. My husband and I are both professionals and own our own businesses and we would NEVER run our business like this! If my insurance is not accepted pick up the phone after the FIRST attempt at billing the insurance! They also were more hands on. acupuncture, adjustments, fun natural healing techniques. I felt that she was very hands off threw supplements my way and that was all she did for over $ 700!
Oh and PS someone else mentioned that she does not follow up with you… NOPE! She doesn’t. If you have questions or need information you can email her but it will take days to hear back from her IF she gets back to you.
I give this play two stars because I liked the supplements. I give this place ZERO stars for business ethics.
Suggestion: look elsewhere. Find a more hands on approach and an office that runs with better business skills. Fancy chairs and computers does not mean they run like a business.

Dr Mather’s business is growing positively, but her practice is changing negatively. She once took pride in and offered long distance treatment. She ranted and raved about it to me in out first meeting. She knew I wasn’t local yet still took my money. She never followed up with me, prescribed me a medication but never ordered followed up labs. Having medical knowledge I asked her about a dose change and told her my recent lab value. She refused to treat me and told me to go to the provider that ordered by labs, which was an ER. She abandoned me as a patient. I caution you with this «doctor» she seems more interested in squeezing all your money out of you rather than being a compassionate caregiver. Plus if you don’t have any medical knowledge she could cause harm… Beware

It has taken a long time for me to find a naturopath doctor that is competent and takes the time to actually listen. She isn’t rushing you out the door just to squeeze in another patient. I also like that she looks beyond the symptom and treats you as a whole. Thank you Dr. M for helping me so much.