Five Star Cleaners

I have been exclusively using Five Star Cleaners for over two years now & love their service here. Very professional, courteous & get my clothes done timely. Hard to complain. :)

I like this place. The lady who seems to be the owner or manager is really nice. They try hard and seem sorry if they can’t do what you need. Always giving me discounts from Unilocal,even when I don’t qualify.

I started using Five Star because my apartment complex has an agreement with them and picks up/​drops off the dry cleaning, which is very convenient UNTIL THEY LOSE YOUR CLOTHES. They did a load of my dry cleaning and sent me a slip that said they had held one of my shirts for further cleaning. I sent another load of dry cleaning a few months later, thinking they would return my shirt with the new load, but it was not returned. I called to ask about it and they said they would look for it and give me a call back. Two weeks later after no return call, I called again and AGAIN they said they needed to have an «all staff meeting» about it and would call me back (they took my name and number). Still, weeks later, I have neither seen my shirt nor heard from them. My shirt has been sacrificed to the dry cleaning gods. RIP.

The apartment that I live has a deal with them. on Friday morning I needed to have a suit dry cleaned and be ready on Sunday. When I looked at the tidy locker they needed 24 hours to process my registration and another 24 hours to pick up my suit and another 24 hours to deliver, AND they don’t do delivery on Saturdays. Panic, I called them to ask if they could help me. Jessica, Ashley and Nick were very helpful, they pick up and delivered on the same day, that Friday, bypassing all the registration process. They are very helpful with a very reasonable price. Thanks for your awesome work!

They lost my brand new pair of jeans that I had sent to get hemmed, but also didn’t bother to call me back when they had discovered they were missing. I had to call them back myself after I waited almost a week from telling them I had never received my pants back. They also lost an Armani dress that I had sent to get dry cleaned, thankfully they found that one after looking for a day or two but I do not trust them with my clothes after these two incidents.
Also, in calling them I found out what was charged on my credit card was more that the receipt they showed on their end which is also upsetting. If you do decide to risk your clothes being lost here, I would highly suggest looking over your bill and the charges being put through on your card to make sure you are getting charged the right amount.
Thankfully they did reimburse me for the pants, and for the hemming charges they processed to my card.

I decided to try Five Star for two reasons; 1) location and 2) the Unilocal reviews.
I was warmly greeted both in person and over the phone when I called for questions. You can tell this is family run and they sincerely care about their business.
My husband’s shirts were cleaned and pressed within 24hr, and if I brought them in earlier in the day it couldn’t been same day!
We are very pleased with the quality of the work, the service received and the prices.

Dropped off some suits here and when I picked them up they looked exactly the same way. I don’t think they even tried cleaning them. I paid $ 30 for having my suits put on hangers and in bags… had to take them somewhere else the next day to actually have them cleaned. Don’t waste your time and money like me, those bad reviews are true

I love this place. The people are nice, the prices are cheap (as a college student that’s very important). The only reason for four starts is the location and hours. They’re not open late which makes it very hard for me to get to pick up my stuff after work and the location (even the new location) is a bit difficult to get to. Glad they have a parking lot now thought!

The place is convenient to my home, hence why I chose it. However the rating also helped! This place is clean and the staff is very friendly. It’s a complete change from all the places I went to while living in the bay area. I am very happy with the service and quality.

First, they have an «agreement» with my apartment complex. I don’t know who f’d that up; but it was a nightmare. I paid through the site and they had no record of the payment. I «scheduled» a pick-​up, they don’t actually come to you, they go to the leasing office and only if the leasing office requests. So, have your laundry infront of your door by 7 AM doesn’t actually mean anything.
Finally, they lost my wife’s shirt. It wasn’t that expensive which is why I was so suprised to get the run around several times! I was promised 10 call backs, got 0. Everytime I called they acted like it was the first time they’d ever heard from me. The worst part is: I finally talked to a lady that said: «you’ve never talked to me before, I’m going to fix this for you, I’ll call you tomorrow.» Like I said, 0 call backs.
Too difficult to manage around awful customer service and lack of accountability; I’ll go somewhere else.

3 Star Cleaners
This was a dull roller coaster. I dropped off a large load toward the end of the day, despite the hefty list price at 2.50 a pound. With a 30% discount for being a new customer it came down to about 50 dollars. So I’m already ambivalent, yay discount, boo still expensive. The ticket says it will be ready the next day at 5:00pm. I show up at 5:05 to find the place closed and empty. Sunday, closed all day. So finally I arrive on my lunch break mid-​day Monday to find my clothes, unlike all the other clothes there, are unfolded in a trash bin [thankfully washed]. I offer to fold them myself angling for another discount. They offer instead that this time be free! I grabbed a few items for the day and walked home. I went to write a Unilocal review when I noticed they have free delivery/​pickup to downtown. So I called back and scheduled that.
The laundry arrived the next day at 3pm or so.
So far all the ups and downs weighed out to even. Until I found my bath towels were no longer shining and white, but a dingey blue grey.
I returned the next day to show them the color change, figuring they would take them and bleach them back to where they should be. Instead the manager informed me they do not use bleaching agents, and that clothes might be damaged, and that is what waver I signed is for.
Well this is what the star rating system is for.

My first night out in Portland and I had to go sit on a big puddle of vodka cranberry at a bar. My fave pair of jorts and the bottom of my new wool sweater had a red bull’s eye right on the bum. Awful.
I didn’t really expect Five Star to be able to rid my denim and wool of their unsightly stains but they did! The damage was only 4 bucks apiece and the stains are totally gone.
Colour me impressed. (Just don’t colour me red again).

I love the service and friendly folks at Five Star. Thanks Nick for great service.

Great, consistent service. Friendly and always call me by name. They do a great job!

I am very impressed with the quality and the results and the quick service.
Referred by someone at work, I tried it. I brought several silk and satin shirts, and some cotton ones too, and was very satisfied with the way they look, spotless and fresh and the cotton ones came back perfectly ironed and crisp, great. I had been turned down by several other cleaners, they thought it was a difficult and almost impossible thing to get these items cleaned, so am glad I found Five Stars Cleaners. Easy parking and their rates are reasonable and affordable too and very friendly staff. I will keep on coming back here for sure!

I used to take all my clothes to a place in LO, they did a subpar job and it was super expensive. Each time I go to this place, they give me 10% off (I’m guessing because of the amount of clothes I bring) and if they ever aren’t up to par, the owner is completely apologetic, takes it personally as if they were his own and doesn’t even question redoing them. One time, I wore a new deodorant that stained one of my dresses and they missed it. I took it back the next day and without hesitation he apologized and took it back promising it as quickly as I needed it but for it to be perfect. The service couldn’t be better. I think at times they get a little busy and may overlook things, but they’re worth it. The location isn’t as great for me, but if you live downtown, it’s perfect.

Been using Five Star Cleaners for 15 years and they’re the BEST hands down! I recently got married and early on at the reception spilled red wine all over my wedding dress! I was so worried it wouldn’t come out and wouldn’t have blamed Five Star at all if it hadn’t. But when I got my dress back it was like BRAND NEW! :-D I was amazed!!! They’ve always been reasonable in their prices and exceptional in service! I’ll never switch to another cleaners!!!

Eco-​friendly smokers hovering outside the front door or just to the side every time I go by. Gross when we’re talking cleanliness. I don’t mind smoking and did it for years but class it up and give the business some breathing room. Won’t go back until I don’t have to walk through it.Mr.Yuck you guys?!

This review is only about my one experience with Five Star cleaners, and I cannot vouch for their other services. I got a Unilocal deal to Five Star Cleaners to get my secondhand wedding dress cleaned in March for my April wedding. I realized there were some dirt and mud stains on the train (the previous owner likely had an outdoor wedding) and felt confident that getting the dress dry cleaned would get the stains out. I took the dress in and was told it wouldn’t be a problem. I didn’t get a call back for a week so I called them and was told to come in in two days. I drove to the cleaners only to be told the person who had been working on the dress wasn’t in and wasn’t able to get the stains out. They said they used natural methods, which weren’t working on the stains, and that they had even resorted to some chemical methods, which also weren’t working.
After making the trip out there, I was told to come back again in two days. I called them in two days and was told the dress wasn’t yet cleaned. I finally came in to pick up the dress about a week after that to find that they weren’t able to get the stains out. I was also charged extra for all the extra work they had to do even though the stains were still there. I took the dress home, terrified that I would have a dirty dress for my wedding. My husband suggested using Oxyclean, which scared me but was my last hope. After a few scrubs and swishes in the cleaner, the stains came right out.
I do believe that Five Star Cleaners did what they could do to clean my dress, and I believe that they did try. But I was disappointed in their communication, fact that I had originally been reassured they could get the stains out, charging me extra, and the fact that the stains remained after two weeks of their work on it. I do not recommend Five Star cleaners for wedding dress cleaning.

You folks certainly are FIVE STAR cleaners.
I phoned before I brought my queen sized comforter in on Saturday morning and asked if I could have it back the same day. You let me know the usual turn around would be Monday but, you would do it for me the same day. I really appreciated that. Thank you.
I also had purchased a Unilocal Deal several months back and had a balance available that would have covered the cost of the cleaning of the comforter and still have a balance. The problem was that when you updated your computer system, my information including my balance was lost. Well, you know what? It was no problem at all. These awesome people had it all figured out including my remaining $ 7.00 credit balance by the time I came back. Way to make the transaction smooth and seamless.
I’ll say it again, five stars all the way baby.