Firestone Complete Auto Care

After Meineke on Pacific Hwy in Tigard, OR tried to screw me out of $ 900 for front and rear rotors and brake pads I knew I didn’t need, I took my Yukon to Firestone for a second opinion.
Greg and Jon at Firestone inspected my brakes for free and told me that my brakes and rotors were just fine. Firestone’s got ethical people working for the company, Meineke it turns out, just a bunch of Tools! (pun intended).

Great service for a great price. I got the credit card when I bought for 4 new tires with alignment and I saved an extra $ 40 I only paid $ 315 for 4 tires and alignment. The guys were friendly and it was prompt service. Thank you!

It is a mistake to take your vehicle here. Took my Ford Expedition into these guys for a tune up. That’s 8 Spark plugs. No Diagnostic, No spark plug wire check. Change spark plugs. $ 400.
I could have the spark plugs changed for another $ 230.00, or add on a fuel filter for another $ 100.00. $ 50.00 per plug and 3.2 hours to do the job which actually took 2 to complete. the vehicle was test drove, I was given the keys, I started the vehicle, depressed the accelerator and there was a miss in the engine the mechanic should have felt. Take your vehicle elsewhere.

They took great care of me and my car. They know what it takes to earn my business. They fixed what needed to be fixed, didn’t BS me and i will be back!

Horrible. Believe the hype. They find any reason to not balance your tires after you pay 125.00 plus for lifetime tire balancing. Claimed wear and tear. But I could buy new tires, a new battery, and new air filter. Tires only had nominal wear and tear. Battery is perfect. Changed air filter a month prior. DONT GO HERE FOR ANYTHING. THANK YOU LES SCHWAAB!!! There are other reviews and people claiming the exact same problem. I will tell everyone to never do business with Firestone for the rest of my life. They will take your money. And then some.
Ps while waiting in the lobby I overheard an employee having to explain to a potential transfer position why he got in trouble for being honest with customers at his previous post since they didn’t need the work done and why he butted heads with management and had changed to that current location… terrible business.

Im not confident in their knowledge of how to repair a vehicle… It took them 6.5 hours to install shocks and struts. They ordered the wrong part and then had to get a new part for my car because they needed to add a special adapter to my Kia. They also misquoted me in the price of the service by $ 130.00. If you are female you might get hit on too… The other issue I had was with one of their male service managers Herman calling me darling, sweetie, honey, and babe… also he bad mouthed a few other mechanics. Overall the man was not professional and a creep. In summary, go elsewhere.

I went in with a problem it seemed like no one could fix with my electrical system. The guys here ran a diagnostic test (which others had done) and somehow found the problem (which no one else could figure out) was a few loose wires. They patched up the wires and only charged me for the diagnostics test. The staff was excellent, calling out Greg in particular, and the process didn’t take to long. Since it was a electrical issue I was expecting them to take all day but they had it fixed in about 2 and a half hours (that’s really good if you know know how much a pain electronics can be). I will recommend these guys to everyone and I’ll definitely be back here for all my vehicle services. Thanks Firestone!

Friendly service and knowledgeable and honest auto technicians. The price of service can be a little pricey, But it’s worth paying for because the job is going to get done right the first time. I’ve been coming here for years and have never had a bad experience.

They do a great job here not just with tires but auto maintenance and repairs. They are really good at detecting issues that others overlook. The main guy at the desk Eric is really sharp and explains everything well and is good with detail and you can tell enjoys his job and is great with customers. Friendly, competent and well priced service. And like the other reviewer said good hours. Also I highly suggest for those of you buying a used car from someone, take your car here to get it inspected first. They are very detail oriented and can do a very good inspection for around 20 $. I take all four of my cars here on a regular basis two of which are high end.

Went to this place because they were a preferred installer for a set of tires I purchased online. No problem with that except they pressured me into a alignment. At that point I was willing to give them the benefit of the doubt.
Then they performed their free brake inspection on that vehicle and since I was already meeting my wife there I had them look at her brakes as well. They told me between the two vehicles I needed over $ 1900 worth of brake repairs including a laundry list of things. I told them no thanks and that this was too expensive. So as I waited for them to finish up with our vehicles the service guy kept throwing out lower prices to me trying to get me to agree to the additional repairs. It was a very used car price haggling method that I don’t appreciate at a repair place.
Not only this but upon returning home I noticed they didn’t even shut the hood on my wife’s car completely. Repairs should cost labor and parts. There shouldn’t be haggling. Makes feel like their free inspection was maybe a ruse to charge me gratuitously.
Follow up:
A week later I went to Brake Team in Beaverton and It turns out u actually did need some things but the total was only $ 650 with no hard sell. So basically they tried to rip me off for $ 1300.
Avoid at all costs.

Took my car in for a coolant flush, thermostat replacement and check engine light check. Right off I didn’t get a real friendly vibe over the phone, but having just completed an arduous trip out to Yellowstone and back I decided service was imperative.
They quoted me $ 90 by phone for the flush, which checking the RepairPal app was right in line for the Portland area. Once I got in, Jim the manager told me I needed a full tech diagnostic to determine the code issue and quoted me $ 100. I was a bit shocked as I already knew the code and issue.
Right off there was something sketchy and untrustworthy seeming about Jim (…but it all turned out well).
Thinking it over and thinking I might be getting duped, I called my home Firestone who confirmed the diagnostic need pre-​flush and quoted me just $ 55. Jim readily price matched it as «this was their required policy».
I’m glad I called around and used RepairPal to check prices and inform myself so I was sure of the service. The staff didn’t exactly set me at ease, and I think this was a friendliness/​people skills problem.
The repairs were done extremely fast, especially for a Friday. A replacement part was brought in super quick due to the many nearby auto parts stores.
Having asked prior for my replaced parts back (always do this) Jim, myself and a shop tech talked about the replaced thermostat part and they both seemed knowledgeable and offered helpful suggestions and explanations.
All went well, but Firestone needs to put people on the front desk with the best interpersonal social skills, not just experience or automotive knowledge.
TL;DR Seemed sketchy and sort of unfriendly but everything was done very quickly and at reasonable prices. Repair service was great. One star off for the usual poor interpersonal skills/​friendliness.

good work.
great prices.
had to wait longer than predicted.
i’ve used them for brake jobs twice now.
Once I was there for a tail light that was out and they replaced it –no charge. very cool.

Convenient hours. Only tire store I found open on a Sunday! I got a flat tire the night before and they were able to accommodate me. Service was a bit slow but so worth the wait. I felt bad because they seemed a little under staff and were very busy. I was able to walk around the shopping center and get my lunch so it worked out well. Dave was the person up front and he was so nice. They even gave me a discount because I had to wait. I wasn’t even expecting that because I knew they were slammed that day. It was so nice of him to do that and I will definitely go back to Firestone because of their convenient hours and their customer service. They made my wait so worth it.

Nice manager but this service is how I’ve experienced multiple Firestones. Slow. Slow as death. Today I’ve been sitting here for almost 90 minutes. I was told about and hour.
It doesn’t appear to be busy… but I’m still here. 1 hour, 45 minutes.
We’re at two hours, folks, and one tire is back on the vehicle. One of four.
I’ve finally left. I got there at 11:35, and left at 2:10. RE-​donk. And thus concludes my play-​by-​play review of very slow service.