FedEx Office Print & Ship Center

I wanted to make sure that Matt Taylor got the recognition he deserves for going above and beyond to help me out over the phone. I arrived late in Portland for a business meeting early the next morning only to discover that the order I placed from another Portland area FedEx Office location had not been delivered to my hotel. Desperate, I called this location and fortunately Matt answered the phone and took a great deal of time to help me sort through my problem even though it had absolutely nothing to do with him or anything that happened at this location. I am greatly indebted to him for his help in the middle of the night! Thank you, Matt, for your patience and persistence. I appreciate it more than you know.

I have been into this FedEx Print & Ship center a few times and I have always received great service here. Today’s visit was no exception.
When I walked into the store I was greeted right away by an employee who was at the front of the store. She asked what had brought me into the store, and I informed her I needed some resumes printed on some snazzy paper and a folder to schlep them around in. She pointed me to the fixture which contained the folders and led me to an area off to the side so I could select the paper I wanted for my resumes.
We laughed over the idea of choosing a blinding fuchsia color for my resume. Unfortunately, most hiring managers are not fun enough to see the joy in this, so I went with some semi-​typical greenish-​oatmeal whatever color. She quickly grabbed my paper selection and met me over near the printers. Even though the machines were meant to be self-​service, and I’m sure I would have been able to figure the process out; she helped me through the whole process. I’m sure this saved me a bit of time.
I don’t often find myself needing many of the services that this FedEx Print & Ship center offers, but when the need arises, I’ll definitely head back to this location.

pretty great service but there was an error w my printing and I ended up paying more than I had wanted. love their uniforms though

Compliments to the staff at this location. When something I brought in to be laminated had an unfortunate accident, they were 100% professional. They didn’t make excuses and did what was in their power to fix the problem. Thank you!

Great store! Clean and the machines and well maintained. There are several copiers so no waiting in line. I will cont. to go back.

Had a small patch of full-​color fliers sent there through the fedex online print service. It was done in 90 minutes. And the girl who helped me could not be cuter.
The parking lot is tiny and hard to access.

Walked into FedEx Kinkos today and was happily greeted by the staff there. I had a good size printing project to do and the Assistant Manager, Jared, was up to the task. He not only helped size and layout the project but also helped with choosing the proper paper stock and provided plenty of proofs. Overall I was really impressed with the professionalism, responsiveness, and the courtesy provided by the staff at this location (especially Jared!). Keep up the great work guys!

I’ve had prints sent here several times and the service is just terrible. And it always takes forever. Do yourself a favor and go somewhere else. Won’t be back.

Worst service ever! Just wasted a half hour of my life waiting for four employees to be completely rude to us and each other. After realizing their printer was broken, and then asking for other options they proceeded to ask us to wait longer and allow other customers to go in front of us. Never going there again.

The people are pretty friendly and helpful. The price is right. It’s just always a bit of a wait for service but I guess that’s just a Portland thing.

Service here is really hit-​or-​miss, just depends on who is working behind the counter. Some employees are MUCH quicker and more efficient than others.

Wow, what a heinous experience. The computers are absurdly slow, which must be convenient since they charge by the minute to use them. They do not have the latest software on their full service machines, so they could not open some of my files. One staff member was openly bitchy with another staff member in front of us and every customer seemed to be having some issue or another. The prices are ridiculously high, .50 per side for color printing is insane. This place really needs to get it together. We were there an hour plus to put in a very simple job. Blech.

I know I probably shouldn’t expect too much from people working in stores like this but I don’t appreciate being robbed (additional unexplained charges on my card) and then having to spend part of my Tuesday morning disputing it. Seriously, how many people have they done this to that don’t fight it? F you Fedex. IF I ever need you again, I’m paying in cash only.

I was so very tired when I came in around midnight to get a school assignment printed and spiral bound. I was pretty incoherent about what I wanted, but the guy behind the counter was fantastic at deciphering my exhausted explanation of the job I wanted done. He was very patient and double-​checked everything before printing. I got 3 copies of my 40-​page paper printed and spiral-​bound in less than 20 minutes. Fantastic!

I’ve had nothing but efficient and prompt service at this place. It gets a bonus star for me, as most ²⁴⁄₇ establishments do. You can pretend to care, but you can’t pretend to be open when a night-​shifter REALLY needs you.
One star deduction for «allowing» not only Taco Bell, but Muchas Gracias to exist directly across the street, both of which of course are also open super late! I bet I wasn’t the only late night customer to ever exit this FedEx and immediately rationalize why Muchas Gracias would be a good idea at just such a moment— as though it’s EVER a good idea, at ANY moment! «No really, self, it won’t be like all the other times, it’ll be OK this time! C’mon! Let’s see if they’ve changed up their menu! C’mon! You know you wanna!»
Damn you, FedEx! Double damn you, MG and Taco Bell!!!

Although the parking is a nightmare I have to say that Crystal in shipping was so wonderful. I had a lot of huge boxes to ship for work and she helped me pack it and organize all of it. She was so helpful, best customer service ever.

I’m standing inside Fedex/Kinko’s right now. There are 4 staff members and 3 customers. One patron is on his own, doing god-​knows-​what at the self-​service station. The one at the shipping desk is being assisted with gusto and aplomb by a kind young chap who seems to have not only heard the term ‘customer service’ before, but aseems to actually know a thing or two about it as well.
As for me, I’m standing at the «full service» (I literally just typed that with air quotes in my mind) desk, staring at two young staff members, neither is with a customer, and neither is more than 20 feet from me. However both are actively, nay aggressively, ignoring me. And have been for 8 minutes. 3 of those minutes were used to type this review.
Screw you guys. I’ll just go buy a printer.

Great customer service! I came in here with a last minute print and cut job and they accommodated and got the job done in record time. What they usually schedule for 24 hours, they got out for me in under 1. They saved me! Thanks kinkos!

This review is specific to your NE 7^th Ave, Ptld — 24 hr Kinkos representative named Troy. I was uploading projects online for the first time and needed rush service. I didn’t see the options I needed, so I called in a panic. Troy walked me through the process and saved the day. I’m so grateful. Great customer service. Thanks Troy!

Three stars high because I’ve always had consistent service here. I work at a nearby organization that provides training, and I often have to put together folders for the workshops. When I first came in, I had no idea how to work a copier and the guys working here were all super helpful and patient.
Three stars low because the pricing is a little on the high side for copying, and there’s no discount for bringing your own paper. We like to make copies on color paper, and it’s always understaffed to the point where you have to wait for ages to request color paper from the stock area, and if you bring in your own you’re still paying full price. Not a great set-​up. Also the self-​serve copiers don’t ask for a pin, signature and they don’t give receipts. A bit on the sketchy side.