Farmers Insurance – R Michael Done

I work with Mike almost every day, and there is not a more caring, compassionate agent in Portland. he genuinely cares about his clients and will go out of his way, spend hours on the phone to make sure the smallest things are taken care of. He also has vast knowledge of the insurance industry and can answer just about any question his clients may have. I would definitely recommend him if you are in need of insurance that is not only competitive in price, but also appropriate for your specific needs.

If I could give him a 0 star, then I would, except Unilocal enforces a 1 star, lucky him!
I have the worse nightmare dealing with this agent. I moved from CA to OR. Contacted him to cancel/​create a new OR policy starting the next day. Paid him with my credit card. Then found out later, my insurance was not effective 2 weeks later, after I contacted Farmers HQ to help me cancel/​move my insurance back to CA. I called the HQ, because I could never get hold of him in both is office # and cell # — every time, when I need to talk to him. He was never available. I left voicemails and he’ll call me back days later, only by then I already got help from HQ. It was an urgent assistance that I needed because I couldn’t get insurance gap.
Stay away from this agent!!! What he did appeared very fraudulent. This was discovered after I escalated to Farmer’s HQ and district manager. By the way, the district manager may have a fabulous job title, but they’re useless. They claimed, they’ll help get everything resolved, but you don’t hear back from them.
I got so frustrated, I finally disputed my credit card for payment charged, only then did Farmer’s HQ did a thorough investigation for my policy. Here is what I discovered — a nightmare!!!
**Reasons to stay away from this agent for his semi-​fraudulent behaviors**
1) Charged my credit card on the same day I contacted him
2) Gave me an insurance gap with 2 weeks delay when I had asked to be effective on the day I called him. That was not done. I have emails to prove this too.
3)The amount I paid him from my card, he somehow created a check to refund it to himself, then paid the same amount one month later back to Farmer’s accounting dept. I didn’t know about this until I spoke to Farmer’s HQ’s «Escalation dept» after they did a thorough research in their billing system. Even they were baffled/​wondering.
4)This is still not being resolved because we tried to contact him to understand (1), (2), and (3). Why he did what he did. He is AGAIN unavailable.
PLEASE STAY AWAY FROM THIS AGENT, UNLESS YOU WANT TROUBLE.

Mike is committed to customer service and a job well done. He’s personable, dedicated, and knowledgeable. When something goes wrong, and you need a claim handled, Mike is exactly the kind of agent that you want in your corner.

Mike Done has the experience and know how to make anyone and everyone feel good about their insurance. His staff is friendly and helpful and Mike goes out of his way to make sure you understand what coverage and insurance options may be the best for you without being pushing.
I would recommend stopping by or calling if you are in the market for Insurance. If you haven’t had a review then you should meet with Mike right away and I know you won’t be disappointed!