Fanno Creek Clinic

What do you look for in a physican and an office staff? Do you want the opportunity to be seen by the most EXCEPTIONAL doctor in Portland? Dr. Marshall-​Olson and her staff are the absolute best team I have come across. Dr. Marshall-​Olson delivers the QUALITY of care that can’t compare to any other physicans office. Dr. Marshall-​Olson is caring, compassionate, and quite humerous! She LISTENS to her patients concerns and addresses all issues. She’s such a magnificent physican. I know members of our community who even see her from out of town for medical needs. The doctor works well with her staff and the scheduler Margarita provides superior customer service. Dr. Marshall-​Olson and her staff really lead by example of how an office should operate. Despite the challanges in our health care system. Keep job marvelous work!

This really is a decrepit old building. Its really outdated and kinda weird. Thankfully I don’t drive out here for the digs, they pretty much suck-​but I do come all this way to be a patient of Dr. Bentz.
Dr. Bentz is a great Dr. He like to sit and talk. He does not rush in and out of the room leaving you feeling as if you have been violated, instead he comes in sits down asks whats up and the dialogue begins. It is so important to have a physician who listens and talks instead of just prescribing.
I really like my Dr. I don’t really care for the office.
Regardless, with medical care as good as I am getting i will make the drive and tolerate the building. All stars are for Dr. Bentz none are for the environment.

I have been going to this clinic for years but I think it changed hands. One would think the term «Don’t shoot the wounded» would not, or should not be a term that is used for a medical clinic where the sick and injured come for help. Mistakes after mistakes with no apology. Listening skills are not apparent and accountability does not exist. Inhuman corporate medicine is what one should expect from this clinic where compassion is scarce. Make sure you do not complain or they will reject you from their clinic. Medical arrogance at it’s finest.

Loved my doctor there. He’s a great doctor! The front office staff seems ok. Some of the back office staff seems ok too. The records department didn’t return a very important call. And certain doctor’s assistants don’t follow through, and they also lose things.

My husband and I both see Dr. Coodley and he is a wonderful physician. It is a bit frustrating that when you call to speak to the nurses you have to leave a voice mail but they are great about calling back quickly and I’ve never had a problem getting a same day appointment for an urgent problem. Yes the building itself could use a makeover — has great potential — but I am impressed that it has solar panels on the roof.

My doctor is nice but wowee zowee the office staff — esp the schedulers are horrible. They couldnt give 2 shits about you. I called when I broke my arm and she was as about as sympathetic as a turd.

Been driving from SW Washington to see Dr. Coodley for 15 years on recommendation from my doctor at OHSO. Both Coodley and the other doctors and staff are great.

Outdated. Not only in their office space but in their practices. The first impression when you walk in: dilapidated mid-​century building (btw with a lot of potential to be upgraded to be architecture porn). The receptionists are blunt, and grow more impatient as the day goes by. In contrast, the nursing staff is pretty nice, yet it is almost impossible to get a callback when you leave a message! (So many contradictions)
When you have to schedule follow-​ups, you can’t pick up a time, the spiel you are given is «we have to schedule in a time order» meaning that if 8.30 am isn’t convenient to you… Too darned bad!
There is no automated check in. You will be given a piece of paper that you will drop in a box in the designated «waiting area». Now… if there are twenty papers and you put it in the back… Then you’ll be seen late. Regardless of your appointment time. Complete BS.
Like someone else mentioned, the portal sucks. If your doctor doesn’t release your tests results, you can’t see them in there… Which makes access to it moot.
The rheumatologist I see is nice, sometimes a bit repetitive but he knows what he’s talking about. I just wish he worked at a different practice as well! — The stars given are for him. The clinic gets nothing.

I am 61, and have been a patient of Dr Demetrion and the clinic for about 14 years. I can see how folks who went once or twice could have a negative opinion: they are incredibly busy, handle a lot of older and Medicare/​Medicaid patients, and keep their costs — and charges — ridiculously low. But I have a doctor (and his wonderful nurses Susan and Raina) who knows who I am. He calls me himself, at home, at the end of his busy day, with any test results. They do a lot of testing in-​house which is very convenient and inexpensive for the patients. Yes, there is often a wait. But when I am sitting in front of the doctor I know I have his full attention, just like his last patient did. I know he’s not in a hurry to get through this appointment and back on schedule — he wants to know about anything related to my health and life that I want to tell him. It’s amazing to have found this kind of care, in this day and age.

We use to love this place and go weekly, but the service is now so slow, as they have one waitress and the bartender waiting tables most nights, it just kills the experience. The location, décor, floor plan and beer is great, but when you wait forever to order or sit with empty glasses for most of the night it just isn’t worth going to.

Doctors seem to be qualified the staff is non caring and condescending the phones are absolutely worthless the point is for your health just stay the way the administration want it nothing else.

Physicians seem qualified, however, the administration, infrastructure and communications are terrible. The building is out of the 60’s, the «patient portal» is out of date and test results take twice as long as they tell you they are going to take.

Have to ditto re people’s frustrations with clinic treatment when you have needs that go beyond Fanno’s blanket policies. I am experiencing some rudeness and time-​consuming difficulties in getting accommodated. This has nothing to do with the quality of my Fanno physician, except that I received confusing communication from the doctor and a new policy made it even more of a mess, resulting in my not being able to get the attention I needed in timely fashion. Felt very bureaucratic and, further, when I complained I got help from a nurse that sounded more like an angry lecture with a heavy dose of condescending thrown in. Don’t get me wrong; most of the staff I’ve encountered have been just fine. But if this is what I can expect when we need to iron out problems, I won’t be a patient there much longer. As an older patient, I look for fuss-​free care.

I just started going to Fanno Creek Clinic because my physician transitioned to this office after leaving Legacy Health Care. To be quite honest, I’m glad she did; Legacy was starting to feel too much like an HMO.
My physician is Dr. Angela Marshall-​Olson and is AMAZING!!! I’ve been seeing her for years and will follow her anywhere I go. Would I suggest her to a friend or family member? I’d pack them up and drive them in myself!
Because of a few health issues, I’ve made use of their lab and found the staff to be top notch. They are funny, friendly, and (while I hate having my blood drawn) I actually welcome the opportunity to see them!
While exiting my car, I was hit by a speeding rogue cyclist (bicycle, only in Portland right?) and needed x-​rays. The x-​ray tech was great. She made me feel comfortable and I was able to take home a CD of my images THAT MOMENT! How cool, right?
Hopefully this review helped you in your quest for a clinic.

At age 50, sixteen years ago, I started going to Fanno Creek Clinic – my health had always been good, but it seemed like a good time to plug in for the 100,000 mile tune-​up. It was one of the best decisions of my life. In the past decade and a half, they’ve been my partner through cancer surgeries, knee replacements, and a wise counsel with preventative health care – helping me avoid diabetes and hypertension issues. They’ve been a strong advocate for me, hooking me up with specialists when I needed them, and dealing with the bureaucracy on my behalf. Now I’m a geezer, but I still consider myself to be in good health, and I credit Dr. Greg Coodley and Fanno Creek Clinic for that., Yes, other reviewers note the the ladies at the front desk are juggling a lot of phones and computers – but have a little compassion and patience! – I’m a vet and I’ve gone to the VA – now there’s an experience those low-​ball reviewers could really sink their fangs into!

I have been going to Fanno Creek Clinic since 2002 and may partner has been a patient there since the 1990s. We have both had great care and feel at home there with our doctors. I have been treated by Dr. Valerio and feel he is the best physician I have ever had. I have used their lab, X-​Ray and billing departments and had nothing but good experiences. Staff is always friendly and helpful and usually cheerful too. I have recommended Dr. Valerio to my friends and many have switched doctors to work with him after an initial consultation.
The Clinic does a lot of drug trials and that department is caring and very professional and run by Lisa Ziegler
I highly recommend Fanno Creek Clinic.
Phillip
Portland Oregon

I went to Fanno Creek Clinic for awhile because they’re so convenient to my work. I saw a nurse practitioner, Kathy Folk. It is really scary how inept she is. She never included a skin exam as part of my annual physical even though she knows I have a family history of skin cancer. Then, when I was there for a flu shot I showed her a new «freckle» on my scalp, asked if I should worry. She assured me it was nothing. Six months later, after I stopped seeing her, I happened to see a dermatologist for something else. He diagnosed it as Melanoma on the spot, and I was in surgery in two days later. (I learned the same thing happened to one of my professors, with her.)
Also, she prescribed a supplement for me for a problem. After a while I developed chronic diarrhea. I went to see her twice. She gave me stuff for the diarrhea, but I had to keep taking it to keep the diarrhea at bay. It wasn’t until I saw a new doc almost a year later that I learned the problem was the supplement, she told me too high a dose, that was the source of the diarrhea.
I also didn’t like feeling so pressured to use their lab and their x-​ray services. I had to be quite firm to get her to give me a referral slip for the hospital whose hours are more convenient. Then when I brought the results in Kathy said she «couldn’t compare the results of my two test» (taken two years apart for comparison purposes) «because I went to a different imaging clinic.» (I learned this is not true. The results are universal.)
Also, if you need to see a podiatrist, Fanno Creek docs really want you to see the doc they contract with, who comes there once a week or something. I’m guessing he has to share his fee with Fanno Creek because he really escalated the charges on my bill. I only made that mistake once.
I did consider switching to a different doc at Fanno Creek, but the Lordly Clinic Manager informed me that he has a policy that patients can only transfer within the clinic if another doc is willing to accept you as a patient. AND that most Fanno Clinic docs have a policy that they will not accept any patient that has become dissatisfied with another doc at Fanno Creek!
I have never heard of such a policy before. It confirmed for me that my priorities and needs as a patient are not in alignment with those of the folks at Fanno creek.
I saw that they got an award from the city for their community mindedness, but honestly I did not experience this there. They seemed pretty focused on money, and not so focused on patients.

Staff are arrogant and condescending. They can be petty and underhanded, engineering various schemes. The only exception were the nurses. They were fine.
I have been going to Fanno Creek for only a few years. The service and attitude there have steadily declined, and today, I was asked to find another clinic after I had a confrontation with a really rude lab tech. My doctor took me into an office and told me that I «hadn’t followed his treatment plan», and therefore they were dropping me as a patient. That they would make a decision like that in such a cavalier manner tells me that this is NOT the place I want to trust for my health care. My physician hemmed and hawed, and back-​pedaled, citing the treatment plan, when he was not man enough to say that they were dropping me because I complained, or pissed «them» off in some way. The billing department was worse. Mistakes, rudeness. Seems all the staff would rather be somewhere else. GOOD RIDDANCE!

I have been going to Fanno Creek Clinic for as long as I can remember. My primary care physician, Dr. Choong, is the best doctor I could ever hope for. She is kind, gentle and never seems to be in a hurry to rush me out so she can care for another patient. The lab technicians are also friendly and upbeat.
Minus a star because the front desk staff are unfriendly and the office itself is badly in need of a remodel.

The gentle family practitioner who made house calls and delivered you AND your parents is no more. These days, the best you can hope for is a medical professional that treats you with dignity and at least appears to care about your well-​being.
I’ve been very happy with the entire range of care I’ve received at Fanno Creek. The doctors are attentive and seem genuinely interested in your state of health, both in treating immediate concerns and in implementing preventative measures. The clinic is large enough to have a range of services, but remains small enough that your care feels personalized.
I have never had an appointment with a physician there feel rushed at all.