Equity Home Mortgage

Took 7 weeks to complete the mortgage and was given 2 extensions by the seller (me). Stopped communicating altogether after a series of excuses! Would not provide updates as needed, next time folks go with a cash buyer first!

Two different friends of ours referred us to Julee, and we’re so glad that they did! Julee and her team were super communicative and responsive, and helped explain to us all our options in this confusing business of buying a house. We closed on an amazing house today, and the process was not nearly as stressful as I feared it would be. A lot of that is thanks to Julee and her team giving us lots of structure in terms of timelines, documents needed, and status reports along the way. I experienced everyone as super friendly, communicative, and responsive (even answering non-​emergency emails on evenings and weekends, which I think is above and beyond).
I was surprised to read Grey M.‘s review, as my husband and I both really liked Julee a lot and our friends gushed about her too. He’s entitled to have his own negative experience, but I don’t think it’s fair to dismiss most of the positive reviews as being from realtors. So, to re-​assert: we have no relationship with Julee and Equity Home Mortgage (other than being very satisfied customers), and we think Julee is tops!

I should say up front that my husband and I are VERY picky people. We have fired not one, not two, but three realtors in our house-​buying «adventures.» We were dreading the mortgage process since we’d had such a diffuclt time with agents.
Julee was the bright spot our buying process. She was so awesome that we used her again for our second purchase this week. She is really, really smart and knows all of the ins and outs of the mortgage options. She gave us a half dozen options to choose from, went over the pros and cons of each, and then answered our billions of questions in laymens terms. The rules had changed a lot since our last purchase a year ago, and she was up front about what things were different and how fees had changed. We had a credit for closing costs, and she helped us use up every penny of them to our advantage.
We had several questions along the way, and every time Julee responded to our emails within a couple of hours — even on the weekend or after business hours! We can’t recommend Julee highly enough.

Can’t say enough good things about Julee Felsman. I’ve used her 3 times already and getting ready to do a re-​fi for #4.
She’s great to work with, super organized, and just simply knows her stuff.

Hmmm… I find it interesting that anyone could have had a positive experience with Julee Felsmann. I found her to be rude, unreachable and genuinely angry. Why Julee would not return my calls, tried to avoid talking to me when I called into the office and was absolutely rude to me when she was forced to lower herself into having a conversation with me– I’m not sure.
What I am sure about is that she wasn’t evil to me until I started asking a lot of very specific questions about the origination points on the loan. Once I began questioning her about that, how she gets paid, and why the loan should go through her instead of our bank, she was completely cold to me. I don’t really understand why, as every resource I could come across strongly recommended that I ask tough questions to make sure no one was getting taken advantage of. Still, Julee seemed to be offended that I asked her to account for some of the fees that appeared to be pretty darn high. She was so offended, in fact, that she actually asked my agent «what my problem» was and, according to my agent, had some other choice things to say about me.
What a complete lack of professionalism!!!
In keeping this review balanced, I should point out that Julee does seem to possess a very intimate knowledge of loans, markets and the origination process. In knocking this review off-​balance once again, I would suggest that she uses that intimate knowledge to take advantage of her clients at every turn, and aggressively avoid, as well as actively disparage, any of her clients that dare question her.
I would recommend in the strongest possible terms that she is a mortgage broker who should be avoided at all costs.
EDIT: Please note that most of the positive reviews Julee has received are from Re/​Max agents who work with her. These aren’t legit reviewers, these are people who are giving business to her in hopes of getting referrals back. For the sake of your wallet and your sanity, do not trust these other reviewers.

2 words. Julee Felsmann. I was referred to by a friend after I had a horrific experience with mortgage banker at a bank and I swear to you, I think this woman is an angel. She is patient, a great listener, and just so smart about what she does it is amazing. I have called her on several occasions just to ask questions and she always is prompt and professional. I have referred other friends to her who have had the same results. I know we all have that friend who is a mortgage banker, but Julee is the real deal. Don’t waste your time shopping around. She is as good as it gets!