Enterprise Rent-A-Car

Great customer service! My car broke down and had to be towed to the dealer, and we got a car through enterprise. When my car was ready to be picked up at the dealer they allowed us to leave the rental car at the dealer, and they picked it up so we didn’t have to return it.

I know its part of the deal that they come to pick you up. Not only did they pick me up from work to their place, but brought me home to South Portland to get my license! They made the paperwork easy and renting with them a pleasure ! Great prices too, $ 30 a day!

They are great! I have rented from this location for years… If the car I rented is not ready the always give me a free upgrade! Awesome! They are very accommodating and friendly… I will continue to rent from this location.

We planned to rent a car here but on cruise ship was late. Enterprise was nice enough not to charge us. Then the ship got in just in time and we hurriedly called back and they had our car again. Picked up at the cruise terminal and we were able to spend an enjoyable day at Kennebunkport. We returned the car after closing hours. Even though they told us we could call the lady who picked us up at the cruise terminal to give us a ride back, we just went with an Über cab and didn’t want to bother Enterprise any more after they went out of their way the whole day. Great customer service.

I will only EVER rent a car with these guys! They are always so accomodating, so friendly, so easy to work with, and they always treat me so well. The last time I rented with them, I had to grab a car while it was absolutely pouring rain outside. The associate spent time with me trying to find the safest car for the torrential downpour that was happening outside. He did, and I was thankfully safe, hence my being alive to write this. Whew! It was hairy, though.
Anyway, that aside, the dropoff at Logan airport was so easy and yet again, I’m beyond satisfied.
Thanks for always giving me the love!

Fantastic service! They gladly picked me up at my hotel and dropped me off there when I returned the car. Gave me an upgrade to a really nice Mazda. They didn’t try to upsell me with all the add-​ons, insurance, etc. and were just really nice, down-​to-​earth people. Highly recommend and would definitely rent from there again.

Great place to rent a car. Staff very friendly and explained everything to me. Even picked me up and dropped me at my hotel.
Will use this location again!

These guys are terrific! They upgraded me from a subcompact to a Kia Soul for no extra charge – the vehicle was brand new and drove like a dream. The staff were very engaging and helpful, loading up my luggage for me and chatting about my upcoming vacation. A very different experience from larger markets or beleaguered airport rental offices.

We did get the car we requested this year, which was an improvement from the last time. We had to take a cab to this location to get it, because the airport location didn’t have any SUV. I still think the slogan «we come to you» isn’t very accurate. If you CAME TO ME, you would have brought the car to us at the airport, instead of having to take a taxi to get it and a taxi to return it. We asked about returning the car to the airport to save us that step and they said it would cost 50.00 extra. Since the airport is close to this location, I think they should have a better system to accommodate their customers. We should have also been given a credit for the extra ¼ tank of gas we returned with it. They surely charge if you are a low, but no credits when over :) The staff was very friendly and efficient.

The folks at this Marginal Way store have never, ever, let me down, and I rent frequently there. As other reviewers note, they’re friendly, helpful, relaxed, and knowledgeable. It’s okay to return the car after hours, leaving keys in the outside drop. I’ll continue to patronize & recommend them.

I’ve rented from Enterprise at this location several times over the years and have found the service to be friendly, professional and above and beyond each time. This last time I was renting a minivan to take 7 of us down to Six Flags New England. I didn’t know I would be taking so many kids until the last minute, so I reserved the minivan just two days before online. (I had no trouble with this service.) In spite of the minivans that were supposed to be returned earlier that day not being returned on time, they found me a minivan that worked out just fine. The minivan itself was clean and surprisingly fun to drive. The staff there is very nice and has been every time I’ve rented. The location is convenient (there is limited parking if someone is dropping you off, but there is parking on the street next to the rental location). I will continue to rent from Enterprise and this location every time I need a bigger car. I can’t thank the staff enough for going the extra mile last Sunday. June 21^st, 2015

I have rented from this location multiple times over that past couple of years, and have always found them to be friendly, professional and thorough. I rented a car from them for 4 days last week while my own car was being serviced. They happily gave me a ride to and from the service location. The rental car was new, clean and in excellent condition.
I never have had the kind of trouble with calls for reservations or service that others complain of. I made the reservation on the Enterprise website, got a confirming email, and everythig was ready (and accurate) when I arrived to pick up the car.

There’s a lot that’s taken out of your control after a car accident. Your insurance company ends up taking care of the details — from the tow truck to the auto body repair shop to the rental. Unfortunately, for most of us who use major insurance companies, the people arranging those options aren’t locals. So when I found out that my rental was coming from the Enterprise on Marginal Way, I was nervous. If it was up to me, based on the reviews here on Unilocal,I would not have chosen them.
But my experience was completely different than what most people here have listed. I worked with a woman named Grace who was just plain awesome to me. Despite there being some confusion on the outset (Allstate had informed me that Enterprise would be calling me to work out the details; Allstate had informed Enterprise I would be calling them to work out the details), they were prompt at picking me up at my house at a time that worked best for me.
I was hit by a red car with Mass plates, so — of course — my rental ended up being a red car with Mass plates. It was a 2015 Chevy Cruze, much newer than my car. When I asked if I could swap for a different vehicle, Grace informed me that while they didn’t have any other options for me at that moment, I could call them any time during the duration of my rental to see what they had available and exchange it. I didn’t end up taking them up on that offer, but thought it was very cool of them. So, the point is… if you get car you’re not thrilled with, just ask them what they can to help you find something you’ll feel safe/​comfortable in!
I ended up having the rental for about a month, and when my car was ready, I just left the rental at Moody’s Collision Center right where my car had been worked on. Thanks to awesome insurance, the ONLY thing I had to pay for regarding the rental was the gas. Enterprise really did do an exceptional job at making the transition from getting the rental to dropping the rental off entirely effortless.
The last thing to note… I returned my car on a Friday and when I checked my bank statement the following Wednesday, only about 25% of the withheld $ 50 was credited back to me (note: regardless of how awesome your insurance is, they put a $ 50 hold on your credit card for the duration of the rental). So I called them directly and asked why this was. Grace (who happened to answer) explained to me that Allstate only ended up picking up x-​amount and that I had to pay $ 1+ per day. I explained to them that this had NEVER been explained to me, and that I had asked both them and Allstate on multiple occasions throughout the ordeal whether the rental was going to cost me anything; both them and Allstate, on those multiple occasions, reassured me that there’d be no charge. The woman on the phone talked to her manager, and a few minutes later they agreed that this was their mistake and within three days I was refunded the remaining 75%.
Now THAT’S customer service.

Expect to call many times to follow up for confirmation and pick up. I love to rent from Enterprise normally, but this location has awful service and has earned its spectacularly low Unilocal rating.

Courteous, and fast service, also came out to the car and reviewed any defects. Great location!

This was the best customer service I’ve ever had for a car rental. I’m so glad to have found them — I’ll be renting there again any time I’m in Portland.

Terrible service, although they picked us up, they were generally unprofessional with service after that. We have been calling repeatedly for them to fixing a billing issue (which they promised wouldn’t happen) with no success. They keep telling us that we dealt with an «intern» who didn’t know what she was doing. NOT OUR PROBLEM.
They also don’t work on Sundays and it was hard to find a spot to return the car. Plus the area was a bit deserted so definitely call ahead for taxi pickup.

Unprofessional customer service. I was told that they would call to confirm an updated form of payment after I asked them to charge a different credit card than the reservation was held under. After two weeks of waiting an not receiving any call, I called them and was told (after three failed attempts to speak with a representative) that they had charged the credit card I had explicitly asked them (multiple times) not to. When I asked to speak to the manager, I was told that he was too busy but was assured that he would correct the mistake immediately. This was about two weeks ago and they have still not done so. I won’t be renting from them again and strongly recommend taking your business elsewhere.

Awful customer service. Called to make a reservation. Was told I would get a call back in 10 minutes because they were busy. 40 minutes later I heard nothing –so I called back and was treated extremely rudely. I was told by the representative that there were no discounts offered by the company and that if I found a better deal, to cancel my reservation with them. The company sends no confirmation e-​mails and appears to not care less whether or not they get your business. I received a deal of over $ 100 less at Avis and the customer service was unbelievable. Save your money and skip Enterprise.

They not only advertise that they are the car rental company that picks you up, they actually do that. AND, they take you to a near destination when you drop the car. That’s an added service that will make me a loyal customer.
Though I got the car at the Marginal Way office, Enterprise was ok with me dropping it at 434 Western. There was no drop charge, either. The Western office is next to the airport without actually being on airport grounds, so Enterprise can deliver you to the departing airline terminal without a Port Authority surcharge. This Western Ave office used to be a bank. The vault now stands wide open and serves as extra office space. cha-​ching, enterprising Enterpise!