Enterprise Rent-A-Car

I live downtown and don’t own a car, so enterprise is what I use for camping trips, weekend drives, etc. I can’t say enough about how great they are! The staff is always friendly and helpful, they remember me and take the time to ask about my family. Great company, great prices, great people!

We have used Enterprise Rent-​A-​Car for years so when our insurance company recommended booking in Portland after she was rear ended, we were on board. The experience she had with the office and the car she rented was efficient and easy.
Later we received our credit card bill and had a big charge from Enterprise. We investigated this with our insurance company that should have covered the costs and they said our daughter had accepted FULL insurance coverage upon renting. At 25 this was her first experience and she simply initialed everything that was suggested «just to be safe.» As this was coordinated with our insurance company in the first place, it was obvious she had coverage but just didn’t know better. I called and spoke with Kelly at the Burnside office. She was pleasant, understanding and eager to find a solution. We discussed the situation and she was able to reverse the insurance overage immediately.
I have always loved Enterprise’s excellent customer service and Kelly at the Burnside office expemplifies the company’s mission to excel. She clearly wanted to make us happy and keep us as a customer — and she definitely has succeeded!

They were very help and efficient. I had picked the wrong location to pick up the car and they were flexible about changing it to the right location. The service was very friendly and were able to pick out our car quickly and get on with our travels. Highly recommend using Enterprise!

Firstly i should say that i did not book in advance … i had a change of plans which left me some free time and i decided to rent a car to head out for a few days … I wanted to see cars available for 2 days … this was on a Sunday and i figured they would have something available … although i understood it would not be a full range as many cars would be out already. Standard stuff and nothing to alarm … Its what happened next that stuck with me … and left me a little disappointed with Enterprise and its service at this branch … and to be honest the feeling that i had been had a little … !!!
When i was working out the rental details it seemed a little difficult to ascertain exactly what vehicle was available and how much that was … so when i finally got a little clarity and the estimate (which by the way was $ 100+ higher first time round due to their mistake the service rep said… hmmm) i questioned the fact it seemed a little high and was told that the rates are high due to the recent airbag recall which has called for many vehicles to be grounded …
OK. so to clarify i asked directly and sought reiteration that if the recalling of fleet models affected my daily rate based on when i collected and how many cars are left i was told this …
«yes … the less models available basically the higher the price to you for whats left … thats how it works» …
A very unprofessional comment … even if that statement was true you should never make me feel like i was paying extra for their shortfall in inventory … the $ 25 deduction that followed for the different location drop off surely designed to soften the blow … i know how perceived discounting works … !!!
I needed the car and had little option so just went along with it … but i have learned my lesson … rented a car for 2 days and this cost more than my lease payment for my car for an entire month … !!!
Funnily enough when i checked my car back in at Portland Airport 2 days later i asked the staff there about this statement … and they all stated they had not heard of this before … I appreciated them being honest and thanked them accordingly … !

This Enterprise location is walking distance from where I work and was recommended by fellow workers. Fast and very friendly and good rates. My normal car was in the body shop because of an accident so insurance was paying for the car rental. Enterprise works with insurance companies all the time so everything was easy and smooth.
Thanks Enterprise!

I sat in the cramped lobby for about an hour waiting for someone to help me. When he finally does, he says they have no cars left. He calls another branch and they say they are also out of cars. Continues to casually chat up the representative at that office for a few mins while I am waiting. Instead of calling anymore branches, he just shrugs his shoulders and says sorry. It took me one call to figure out that there were actually cars available at the Tigard branch, which is where I should have gone in the first place.
As a company, I like Enterprise which is why I am giving 4 stars, but I feel like the staff at this location are overworked, and they do not give very good service on busy days (pretty much all the time). If you can make it to another location that is not close to downtown, you should.

My daughter went to pick up a compact car at the EAST Burnside location off of 6^th. The manager did not greet her as he was busy on the computer in the back. When he finally came up to the counter and she gave him the reservation number he tells her that there are no compact cars available and has to give her a mid size. When she asked about the Ford Focus and Toyota Prius that were on the lot the manager stated that those cars were sold. We had a reservation for a compact but evidently it doesn’t mean anything to make a reservation because you get what they have left. The car they did give us was huge and outdated, it had not been cleaned inside. There was a gym bag in the trunk and someone’s CD in the dash. It didn’t seem professional and you wondered if it was an employee’s personal vehicle. I met my daughter and we drove directly to the WEST Burnside location to see if someone would help us with our dilemma. That’s where we met JACOB NOAH. He promptly greeted us, we explained our situation and he was more than happy to help us out. He got us in to a very clean car and newer car. He couldn’t believe the service from the other location and apologized for them. Jacob Noah made sure we were satisfied and did it all with an excellent attitude.
He even gave us a voucher for the car wash up the street. I will only go to this location from now on. Ever since T left the East Burnside location the customer service level has gone down hill.

Special shout out to Blake who gave us a great deal on a Dodge Durango at $ 19 per day and didn’t charge us extra when we were a couple of hours late to return the car. They really should offer a shuttle to the airport though… Be prepared to pay $ 20 – 30 on a Lyft/​Über to the airport.

I have to say that (I had amazing customer service) in and out of this location and even I had to return the car after one hour and they didn’t charge me for anything!
Thank you everyone
Black/​Cathlie

I’ve been renting from these guys for a couple of months now. I’ve interacted with Juan who has always been kind, respectful and never pushy. They can get busy at times but they really are awesome about getting me in and out quick.
I also interacted today with Derek who is also very nice. I returned a car the other day with a scratch on it and because I didn’t purchase their insurance I have to deal with my credit card etc. He has been very nice, very informative and I must say that as a company they are doing an amazing job to not make me feel like a number but a person.

I’ve had some really bad experiences at other Enterprise locations so I was really really nervous about booking a car here. Luckily the employees here made the experience a breeze! I was really impressed.
We ended up walking in and booking a car a few days in advance. The girl who was helping us was obviously being trained so things were a little slow but we were in no hurry. She was super nice and her coworkers were all eager to offer her help when she needed it. It was nice seeing that kind of teamwork. We ended up having a nice chat with one of the other employees are she offered us travel tips and advice for when we made it to Eugene. Much appreciated!
Picking up the car was equally easy. We walked in, got the keys, did a quick inspection, and were off! No fuss, no problems. The man who helped us was also very helpful when we were debating whether or not we needed the additional insurance.
The office was closed when we dropped off the car. All we needed to do was park it in their lot and drop the key off in the box. Easy!
This location definitely restored my confidence in Enterprise. If I’m ever in Portland again needing a car, I will definitely rent from here.

My review starts at the downtown location on SW Pine, but ends at the W. Burnside one. I came to pick up my car downtown thirty minutes before closing, and saw that they are slammed. The only car they had remaining in economy was a smart car and the only cars to even upgrade to were fancy SUVs… dang… I had to drive to Seattle and no way I was going to spend six+ hours on the highway in a smart car. This is the five star part — because they din’t want me to drive that on the highway either, staff from the downtown location drove me to their Burnside location, gave me the car I wanted that was not even ready yet (a zippy blue jetta — that’s not even economy). The Burnside staff cleaned it, on the spot, just because I wanted it, and everybody I met at both locations were super nice, and very customer-​focused. Even though we had to drive to a different location, I still got out faster than is often the case with car rentals. In the end, I got an awesome and super comfy car, perfect for a longer drive, and come away with nothing but appreciation for the great customer service I received.

Reserved a car a day in advance — I happen to be only 10 blocks away and they can’t pick me up. The guy actually told me to walk over. Yeah, let me walk over with my high heels, business dress, and luggage where I happen to carry all of my business presentation. I will rent a car because I have no time to do another option but I will certainly not rent from
Here again.

Usually I’m good at skimming Unilocal reviews before trying out a business just to get a general consensus on what patrons are saying. I didn’t do that when I picked this Enterprise to rent a car for a few hours from because it was the closest to where I was staying and I was too lazy to walk somewhere further. My fault.
Picking up the car was easy enough — they showed me an electric Leaf that had about 90 miles’ charge on it and told me that it was enough charge to get to my destination and back. Fabulous. So my friend and I went off on our merry way. 10 minutes into the drive, I notice that we’re losing miles about every other minute. I don’t normally drive electric cars, but somehow methought that wasn’t quite right.
My friend called the office, they said «oh that shouldn’t happen» but we could come back and swap cars. By this time we were about 20 minutes away from our destination but I’m not from Oregon and I didn’t want to be stuck on some remote highway with no way to charge an electric car so we headed back.
The closer we got to the office, the faster the miles seemed to vanish into thin air like my confidence in Enterprise. Near the end, the dashboard flashed and we had to turn off things like the AC to save battery. When we pulled back into the parking lot, we were down to 2 miles.
The office didn’t seem too perturbed, but they did upgrade us for free to a huge truck which thankfully had enough gas. Of course, as we went back out, we discovered the glove compartment didn’t have the right manual and there was a takeout container of hot sauce in the middle section but at this point I just wanted to get to our destination which we did without further incident.
When we returned the car they didn’t charge us for the gas or the vehicle upgrade, but it concerns me at how the car they «checked» really wasn’t fit to be driven at all, and the second car had the manual for a completely different car.
Don’t be lazy like me — walk a little further for a better car rental spot.

The staff here (amina & demarcus) made a bad day a great one. They went out of thre way to correct a mistake that hotwire made in my car reservation. i want to say thank to them again because without them i would not have meet my daughter in law and saw my son. They are the best
thank you
thomas romeo

It’s been such a positive experience renting from Brian at enterprise on NW Burnside.
I have rented on 2 different occasions and am approaching a third time.
Brian is smart, articulate, accomodating and helpful. His customer service skills are top notch. I always feel taken care of and that he is concerned with my satisfaction.
Why would you rent a car anywhere else if you live in the Portland metro area.
So happy to have found this hidden gem in the city.

They’ll pick you up, but only if you’re lucky. We made a reservation a day in advance, and were told that if we gave them a call by 8:00am for our 9:00am reservation that the courtesy car would be able to pick us up. That didn’t end up being the case, and they wouldn’t be able to pick us up until 10:30. We ended up needing to walk about a mile to the location to get the car. We were scheduled for a ride that we didn’t end up getting.
Joe was our in-​person representative, who was extremely rude, dismissive, and relied solely on policy based costumer service (read: nonexistent). We will not be renting with Enterprise again due to this experience with the pick up confusion and with Joe.

I feel for you if you’re forced to go here because of your insurance.
This group of guys are the most inconsiderate, incompetent fools I’ve dealt with in the rental business.
I’ve had my fair share of rental cars and this is by far the worst. They represent the worst of Portland customer service.
We came without a reservation, ours was down the street on E Burnside. Not a problem he said, just give us a few minutes to clean one our for you — a sigh of relief. This would be a lot easier that imagined.
Not so. After 20 minutes of waiting and no indication of telling anyone. We ask him (after serving a few other people) where we stood. He said that we had no reservation and he needs to take care of all the other customers before he thinks about presenting us with an option.
What the hell? How can you lie to us about an arbitrary 20 minute wait if you haven’t done anything to support the claim. We could have been across town at the RIGHT Enterprise had we not waited for his incompetence.
I don’t mind a wait since I had no reservation at this specific place, but his lack of care and inability to deal with customers outside the normal grab and go was appalling. Not to mention the incredible sarcasm we were met with when he tried to rent us a minivan when we are looking for a Yaris.
What a joke.

The best customer service I’ve had on my trip to Oregon, hands down!
Dalton and the team here gave me great recommendations on where to travel, maps, routes, hiking info (even gave me a heads up on closed areas and alternate scenic routes) and really did an incredible job at helping me get the right car for my trip. I rented a Prius and with their recommendations, went to the coast and Multonomah Falls with only a half tank! HALF A TANK! They recommended upgrading from one car to Prius and it was the beeeest advice. Saved me so much in fuel and had a blast!
When I called in about a few questions, they troubleshooted and helped me fast! I had questions about gas and car insurance, and they solved it in a friendly and helpful way.
These guys are fantastic and I really want to thank them for their excellent customer service that went above and beyond and helped make my trip to Portland amazing! All 4 people who helped me where great, even recommended a good trail app. I hope to rent another Prius from Enterprise at my next trip to Seattle or back when I’m in town in Portland. Just super impressed and grateful for the help, recommendations and great service!

We rented a car over the weekend for a quick Hood River trip and had a great experience. The guys working on Saturday morning were friendly and were open before the advertised 9am time. We got a free upgrade because the compact cars were all dirty, which was a perk. I was able to add my significant other as an additional driver at no extra cost, another perk. The rental for 2 days with insurance was $ 100, not too shabby. My return was super easy and they offered to drive me to work after dropping off the car. Good customer service at this location.