Eastside Heating & Air Conditioning

As the owner of East-​Wind Duct Cleaning, I have referred Eastside Heating many times and will continue to refer them. The most honest and experienced heating and A/​C company in the Portland metro area. I can always refer Eastside in good faith. Thank you for always taking good care of my customers and keep up the good work!
Erik Stefanson
East-​Wind Duct Cleaning
503−573−8410

I kind of feel bad updating this, but our initially great experience went to mediocre. The A/​C unit we had installed had stopped working after only a few weeks. Although Eastside Heating was admittedly great about getting back to us when we kept calling, it took about five visits before they figured out what was wrong. They kept sending different people. The first time, they said, «Are you sure that this was a job we did?» when they encountered a faulty ductwork configuration (right angles that were cutting off air supply, etc.). (They also neglected to vacuum out the vents, so insulation was raining down on us for a while.) They blamed our attic insulation for the excess heat in our house and then gaslighted me («There’s nothing wrong with this, this is how it’s supposed to work»). Finally, they figured out that our unit’s sensor was broken, and the temperature could not be set at anything but the default 77 degrees. Not too helpful when it’s 85 outside.
After all of this, they replaced the sensor and now everything works. But I don’t know how confident I will be in this company’s advice if something goes wrong again. I don’t know how an expert company can operate like this.

As a first time home owner, I’m anxious about things like this yet they made me feel very good about taking care of furnace problems. They deserve every star in my review because they saved me hundreds of dollars working with me with what turned out to be a simple problem with my heater.
Even though there was some confusion, I still think they handled things very well considering it was the coldest day of the season so far.
Make sure to schedule maintenance with them in advance because they get booked out in the busy season, but it’s well worth working with this company.

As a property manager and realtor, I deal with dozens of furnace repairs and replacements a year and with more than 10years in the business I feel like I’ve worked with just about everyone and I cannot recommend these folks more highly. My experience with them has been so positive, that before writing this review I was curious how they could not possible be a 5 star reviewed company, but I can see the negative remarks were sour grapes — it will always be cheaper to do stuff yourself, the question is just do you want to and can you on short notice when you don’t have heat in the middle of winter!
These guys were referred to me by another company I use for some custom ductwork in a difficult remodel where things were in a bit of crisis and my clients needed the work done fast. Not only did they come out right away to book the work and then squeeze it in their full schedule by having their tech come out before and at the end of a couple of work days, the work was excellent and the bill more than fair.
The clients who used them to install new furnaces over the summer were thrilled with their professionalism, fair pricing and good communication. They are now helping me bring an old duplex up to code with new furnaces and some very challenging ducting issues, and have gone above and beyond to make this difficult process as easy and pain free as it could possibly be when you have to juggle multiple tenants, etc.
And as a final note, as a woman I almost expect to be treated with disrespect and disdain and higher prices by contractors and often find myself having to have my husband be the «frontman» for our remodel projects that I manage, but I have been shown nothing but respect and fairness from everyone in their organization from the salesperson who came out to give me the bid to the project manager who oversaw the execution to the techs actually on the job.
Yah for eastside heating — I’m not one who typically does a lot of reviews, kind of hate to write negative things about anyone, but these guys truly rock and deserve to be in business for many, many years.

As a property manger responsible for 100 units in the greater Portland area Kennedy proved to be reliable, available and economical. It doesn’t get any better than these guys!

We needed to have a heat surface ignitor (HSI) replaced and they said it would be about $ 275 over the phone. It was a $ 100 for them to come out and see. I ended up buying the part locally for $ 49 and installed it myself in under 5 minutes. I could have ordered the part online for even less ($ 23) but it’s cold and we needed to get our furnace back up and running.

Although Eastside was quick to respond, I would not recommend them. The part on my furnace that needed replacing was a very inexpensive plastic fan. I was told the fan was not available separately and that the entire Blower Motor needed to be replaced. It’s the middle of February and I need heat so what can you do? They replaced the Blower Motor — the part was $ 633.25 — three times the actual cost (I Googled it). I also found that the fan that needed replacing is available for less than $ 23. So they lied to me and tripled the cost of the part I did not need. Live and learn — and avoid Eastside unless you have unlimited funds.

After recently completing a home energy audit and discovering that our entire upstairs was not receiving heat/​air, I embarked on the quest for an HVAC specialist. Prepared for the worst, I called 5 companies that were well reviewed on Unilocal.
Eastside H&A was great. Their receptionist was kind and prompt and John followed up twice when we connected at a bad time.
The phone call with John alone will make me a repeat customer. As a woman, I am frequently dismissed as knowledgeable in any sort of fix-​it subject which irritates me greatly as I am the person in our household who does the repairs and I spend a lot of time educating myself first. He never once talked down to me or withheld any information. He was upfront and honest and very knowledgeable.
When we spoke, he was conscientious, listened fully, gave me a few suggestions to help me trouble shoot the issue myself, and then offered to come out free of charge the next morning a take a look himself and see if he could determine what the issue was and give me an idea of cost. He offered to do this even though he knew he might have to crawl into the attic. All other companies required a $ 75-​$ 125 call fee just to come out to the house and do a diagnostic. I would like to point out that I am not surprised by the call fee, just frustrated that I had to spend money to find out how much more money I would have to spend… and we were on a tight budget!
Needless to say, it was the best scenario I could possibly have hoped for: he showed up on time, was very respectful of our home, located the problem quickly and fixed it and then proceeded to talk to me about a few improvements that I could do myself to increase our comfort.
He declined a fee, although I did insist on a little and I would recommend this company and especially John to anyone in need of HVAC services. We will certainly use Eastside H&A when we put in air conditioning or have any heating issues in the future.
Thank you for a job well done.
Check one more thing off my «honey do» list!

The customer service over the phone is stellar. We called this company to come help after another local company failed us… Eastside Heating & Air come to the rescue. We just recently had another furnace fail and they were back to check quickly and for no cost.
I highly recommend these guys. Also, both times I got same-​day appointments without a ridiculously long window to wait for them!