East Side Plating

This company is pathetic! The first time I sent parts to be tin plated and paid an expedite fee. The plating was not done in time, but I had a small cushion of time so I had the company send them back to me at my customers request. A year later my customer wanted to try this again. I sent another batch of parts and paid the expedite fee. 2 weeks later I contacted them to find out if the parts were done. I was told the machine was broke and parts were not done. I explained what expedite means and this is unacceptable. a few hours later they told me they’d be able to finish the parts the next day. I gave them my customers address and said the parts must be shipped red with an 8 AM delivery time Monday morning. The parts were delivered to me, not to my customer as specified. Horrible!