DoubleTree by Hilton Portland

A decent sized hotel across from the Portland Mall in South Portland. 10 min from the airport and 10 min from downtown area. The rooms were spacious, no microwaves or fridge. The gym was a decent size for a hotel gym, a few cardio machines, free weights, and a pulley machine with pull up bar.

I love getting a warm cookie upon checkin! The front desk staff acknowledged my HHonors Gold status as they also handed me 2 complimentary bottled waters.
My main beef with this property is that it needs to be refreshed. There is a dark motel feel since the décor in the room and hallways were tired and worn. There were dings on the wall and the light switches were old and discolored. The bathroom fan was very noisy.
The room also had an old microwave and refrigerator. There is something new though: the flat screen TV.
Overall, service was very good but the physical product was poor.

Distance from downtown is the only downside to this hotel. Friendly staff, clean and updated rooms, delicious food, and a warm, comfortable bed. What more could anyone ask for? They have a flat-​rate agreement with a local taxi company, $ 15 in Portland.

let me start by saying the staff was great. that ends the good made reservations months in advance we are Hilton gold members and still got a second rate room not Hilton honors. the bath was so small I didn’t wont to use it. no frig or microwave. I’m glad their are other Hilton hotels in portland

Stayed here using my points from a Friday into Saturday. It was 40,000 points– same as the Hampton inn would have been right in downtown– and boy, I wish I picked that. The room was fine (although dated) and bed comfortable, but the breakfast was dismal. As a gold member, you usually get a voucher for the hot buffet, but here at this doubletree, your room key gives you access to a small lounge where you get a small buffet area and one thermos of coffee. No tea, decaf coffee, fresh juices… just grab it yourself and eat… I’ve seen Hamptons that have a better set up.
Not worth it for the price, even in points. I’ll pick the Hampton downtown next time for sure.

Wouldn’t recommend or stay here again. Lots of traffic noise, very uncomfortable bed, and air conditioner that wouldn’t get cold enough. Plus side was friendly staff and shuttle.

Pleasantly surprised — checked into the Doubletree Hotel and found the front desk staff to be totally friendly and welcoming. Yeah! The new carpet is outstanding. This location is just across from The Maine Mall with Starbucks, Chipotle, and a Cracker Barrel restaurant a stone’s throw from the lobby. Other pluses, tons of parking and free shuttle service to the Portland Jetport. The hotel also includes a bar and restaurant — comfortable lodging with plenty of amenities and a location close to the airport and halfway between the Old Port area and Old Orchard Beach. Much, much improved over last summer. I would definitely recommend this property if you’re visiting Portland, Maine.

If only this place was closer to downtown…
Booked the Double Tree through Priceline, for a great price. Upon checking in and scouting things out, I quickly found out why. It’s next to the mall and that’s about it. Chipotle, Starbucks and a collection of other places are easy walks just in case you don’t fill up in downtown.
Check in was a breeze thanks to the amazingly delightful staff (Angie). Free cookies! Elevator ride up to our room was a bit shaky, but meh.
Spotless room with plenty of space. We had a double bed so I took advantage and jumped from one to the other once we got settled before being told to get down by my gf. That’s what she said.
I’d stay here again based on the price, but not the location. I’d rather not have to drive the 5 miles to downtown, but it is what it is.

So, the rooms are a little dated, buuuuut my room was pristine, spacious and had a great view. What struck me most was the service I got when checking in. I was warmly greeted, and had been upgraded. My visit details were explained quickly and efficiently, and I was on my way. I travel a lot for work, and this staff member was exemplary. I didn’t catch her name, but she was aces.

I stayed at this hotel for a conference. They did a very nice job for the conference itself. Room was average, comfortable and clean. Location is excellent to restaurants and shopping. But…
WARNING: My last morning there, I had breakfast at the hotel restaurant and charged the breakfast to my room. Later that morning just before checking out, I received a phone call on my room phone from someone who claimed to be the assistant manager of the hotel. He had my full name, room number and the amount I charged for breakfast and said they were unable to charge my card left for incidentals because I wasn’t set up as a signer with the hotel. He said he would set it up now but would need my credit card information again. I refused to give him any information over the phone. We went round and round. He wouldn’t give me a number to call him back… said he worked offsite at a central location… said the front desk couldn’t help me sort it out. After we battled it out on the phone, he finally said to go to the front desk and he would try to figure out a way for them to help. When I went to the front desk, they knew nothing about it and said the charge was already made to the card. The next day I had 2 identical fraudulent charges on my card. I had to report it and shut the card down. Please watch out for this scam! It’s possible a restaurant or hotel employee may be involved or their computers have been hacked. Even more than the credit card, it concerned me that this guy had my name and room number. BEWARE!!!

I’m a big fan of Double Tree hotels in general and this one was no different. Those warm chocolate chip cookies after a long journey really are amazing. Our room was nice, bed was super comfy with really nice pillows (I took two naps!). I forgot toothpaste so they had some for free. The breakfast buffet was delicious. This location is right next to the Maine Mall, so there is a lot of shops and restaurants around.

I like it here. Rooms are clean, most of the staff are pleasant and close proximity to lots of restaurants and the mall. Great place for a little getaway.

I gave this place am extra star for proximity to the mall, a grocery, Starbucks, and lots of chain restaurants. If you want to venture downtown Portland to more of the historic area (local owned restaurants and shops) it’s only a $ 15 cab ride away.
The room was clean, bed was comfortable and felt pretty new. The pillows are huge though. Bummer for me because I prefer flat. They are really super fluffy. So… all you fluffy pillow fans… this may be for you!
Decent indoor pool and the bar seemed to be somewhat lively with business travelers.
Shuttle service runs early early for those 6 am departures out of the airport. Airport shuttle is free.
All in all… I would stay here again. It’s reasonable and in a safe area. It may not have a view… but if you need to shop, the mall is right there.

Free, warm cookies upon check-​in: Surprisingly delightful.
We only stayed here for a night and the price was the most decent. The downtown area was about a 12 minute drive; very easy commute with little to no traffic. I found the location to be good. Obviously, there are perks to living in the downtown area, but this part of Portland wasn’t too shabby.
There are several food options close by, and a Starbucks within the same strip mall parking area. There are shopping choices close by; probably a 5 – 8 minute walk or 2 minute drive that is visible from where this Double Tree is. We shopped at a giant Forever 21 and DSW. We didn’t get to explore all the stores since it was almost closing time, but if you’re looking for some popular chain department stores, you can find it here.
This is a decent choice for your standard, run-​of-​the-​mill short stay. I didn’t have any problems with the cleanliness of my room. The space was decent, a large desk was provided for doing work on my laptop. The business center in the lobby allowed for printing– you can send your documents down, and then punch in a code to release the print job.
I can’t speak of the other amenities or food served since I didn’t try any, but I would recommend it for a no hassle stay.

Pretty pathetic experience. Very similar to my experience at the double tree in Burlington VT earlier this week. Filthy rooms. See pictures for hair in bathroom, on bedspread, crumbs on the floor, and an inch of dust on the headboard. I got my room changed and free breakfast that I didn’t use… And there was hair on the floor in that room too. C’mon guys, get it together.

I was in here for breakfast. Other than having my eggs overcooked, having to ask for ketchup and being offered a coffee refill only once, like 30 seconds after my first sip, it was ok. Sausages are pretty good… smokey taste. Butter is frozen, I had to warm it up on my coffee cup, to be able to butter my toast. They have grits and gravy… if you like that stuff…
Cool atmosphere of old days. They sell cool rocking chairs outside. Gave me that cottage feel to try one for a bit.
Will try something different next time.

Nice rooms with comfy beds. Room was clean and there were no problems with noise. Crabtree & Evelyn tolietries. You can walk to Starbucks. Recommend hotel. The only complaint was the Hilton Honors lounge. Staff were late getting started both in the evening and morning. The lounge was freezing in the afternoon and hot and stuffy in the morning.

Visited with a bachelor party, and had a nice experience. The rooms weren’t perfect, but were clean and comfortable and seemed about right for the money. I got a «junior suite» with sitting area and pullout couch and a connecting room with double beds, which worked fine for five people.
There are a few chain restaurants within a short walk, and I was glad to find a rare US Tim Horton’s a short walk away for coffee the next morning. Parking was fine, the lobby areas were nice, and the staff was friendly, especially Tom, the afternoon bartender, who told me how to find the ice machine I’d been looking for and also provided me with ice on the spot so that I didn’t actually have to find it!
Downtown Portland was an eight minute, flat-​rate $ 16 cab ride away.
For your standard business, light travel hotel it was just fine, and I’d have no problem staying there again.

You go on a very much needed vacation… You wake up early, want some coffee and decent breakfast. But what you get is a messy buffet area with zero service… We wait and wait for at least 15 minutes. I finally get up and ask the waiter what we are supposed to do. The guy and lady who are at bar busy chatting with some guys and I’m told «I’ll be right there, there’s only 2 of us»
This place sucks! And thanks for putting me in a bad mood. I’ll be finding a new place to find my relaxation today. This certainly is not the place for relaxing

The hubby had to coach an AAU tournament up in Portland for the weekend so we decided to make a mini-​vaca out of it… and we got a great deal on this hotel via Hotwire.
Check in was easy and they offer you warm cookies which I’ve never seen before. The room was nice, clean and an adequate size. it had a big flat screen TV (40ish inches maybe?). the bed was comfy and the pillows had some firmness which was really nice (and is rare in hotels these days). Also I was happy to see Crabtree & Evelyn bathroom products which were phenomenal. I’m now obsessed with the shampoo/​conditioner I used (since I forgot my own.) they had a great smell and made my hair feel fantastic, but I digress. We also got room service for breakfast (see pic) and it was delicious, crispy bacon, eggs & pancakes were yummy too, a little pricey but good.
This hotel is across the street from the Maine Mall, it is off of a busy road and yes you can hear the cars going by at night but it wasn’t distracting to us. We actually loved the location because there is so much to do you could never be bored.
My only real dislike?.. They have a pool, which is nice, but there’s no hot tub?! sigh. that would’ve been a nice touch for some extra relaxation.
Overall we had a good experience, I would recommend it and I’d certainly stay here again, especially if we got the same deal.