DISH

I have had DISH for 15 years this month and that’s 15 years too long. My bill continued to go up and I would have to call in and be placed on hold for astronomical amounts of time. Today I was done. I called in and spoke to Warren (a young sounding kid) in the Customer Loyalty dept who proceeded to tell me that Dish was doing me a favor by providing me service and that he would be glad to disconnect my service immediately. Are you kidding me was my thoughts?! That had to be one of the worsts experiences combined with the numerous lies that I have been told by other reps in the past. Then when I told him that I wouldn’t tolerate being spoke to that way he refused to connect me to his supervisor. I told him «Warren, I know you name and I have unlimited phone min and will wait or call back till I speak to a Supervisor» Long and short he finally got his sup, August (was his name) on the line who basically was rude and totally unprofessional. This has left me wondering why I kept this service so long and reminds me why customers get fed up and freak out on phone support. It is unfortunate. All I was doing was calling in to disconnect yet Warren needed to patronize me and tell me that they were doing me a favor lol This is exactly how NOT to get repeat business FYI

I have had them for one year now and have had nothing but issues regarding a lack of internet services (i.e on demand, DISH anywhere etc.). I have spent literally hours with their customer service and have even had to get another receiver to attempt to rectify this. Dish now states it is due to my Comcast internet provider (which they told me I had to change to when I hooked up their satellite service!). Comcast and Dish are unable to fix this problem. I will not have any internet type services until a year from now when my contract expires or (fingers crossed) another provider will buy out my contract. Don’t make my mistake, go elsewhere …

This is one of biggest mistakes I have made in my life. Switching to Dish TV Bundle.
Since October I have had several random days without internet service. I work from home and as a result I am losing thousands of dollars every day. Each time I called them they can’t find a repair person to come out to the house for at least two days. Today I waited from my appointment time 8 – 12 and at 2:30 pm no technician. When I called they told me no one could come until tomorrow as they are short handed. No one bothered to give me a call to let me know. I won’t be available tomorrow. The cost to cancel this program is over $ 600. Much less than I am losing each day by not having access.

LISTEN TO THESE REVIEWS. I’ve had Dish for 3 years. They recently changed thier system and because I hadn’t paid my new bill they were going to stop service. When I asked them why I was being charged for services I hadn’t used they said that I would get a credit. See comments from Dish Chat below:
Marvin (ID: IYO): Because we update our system your billing due date has changed
— — –Because we update our system this January. DISH has not received payment for a bill, your services will be interrupted.
— — — Please be advised that DISH billed customers one month in advance, however, whatever charges that is on the current bill, which should not be included, will be credited on your next month’s bill.-
SURE! How many people are never going to get that credit because their not asking about the new due date and system changes. My guess dish is going to make a boat l oad off of this one. I doubt I’ll see that credit either.

Dish is not respect to anyone My mother was royal taken. She has been with them for many years and very loyal. She had called recently about bundling, dish we don’t have phone service, she never did anything and a week ago, her phone service was changed called dish and call her old telephone service and changed it back, than before this Dish offered her HD for three free than charged her and said she had a contract with them for 2 years for excepting it, no signature, what??? She so upset and tired of all the bad service, rude personel, prices going up, losing channels. She looked around for different service, now dish is whats to charge her 168.99 to remove their equipment and everyday that goes by there is a fee their charging her, plus they are charging her 150.00 plus for the HD not signed for so called contract. They seem a little desperate. Beware senior citizens and other $ 19.99 worth getting screwed finally,. Truly no wonder people are jumping ship, their so bad, so bad, so very bad that they should be a shamed to take of advantage of my mother and anyone else. We are going to follow up with the Federal Communication Division, I suggest you all do the same.

Comparable to Comcast in terms of being a provider of extremely bad service. I called to complain that the Sling Loaded DVR was not recording programs and I was told I needed to pay shipping for a new one. I told the tech that the problem was probably not the receiver, but on the connectivity. The tech disagreed and told me I needed the receiver replaced, but was able to eliminate the shipping charges.
So I got the new receiver and it is doing the same thing… what is even worse is that the new receiver not only cannot record future programs, but it can’t even record the currently aired program.
I guess I was right in the first place and it was a connectivity issue and not the receiver’s fault. Now I needed to wait at my house for 5 hours so that a service tech can come over to the house to fix the connectivity.
I want to cancel, but Dish would charge me a cancellation fee, although I have been Dish’s customer for nearly 4 years. When we moved 1.5 years ago, Dish «renewed» my contract without my realizing it.

From my experience, cable companies typically provide some varying level of poor customer service — from scheduling of installation to billing issues and outages. That being said, Dish Network was far and away the worst offender in the last 15 years. If you have an option other than Dish Network, any option at all, choose it. You’ll be glad you did. I would not recommend this company to anyone.

We have also experienced the Dish run around when it comes to customer service. We have been with them for 8 years and have called to cancel service a couple of times because of continually rising rates. Each time we have been transferred to several different people each offering a little better incentive for us to stay, none never as good as the advertised teaser offers, but after awhile they wear us down and we agree to stay. This time we need to cancel because we sold our house and are moving to a rental while we look for property to build a new home. After much time trying to convince us to put the account on hold for a period they informed us that there would be a $ 140 early termination fee because we had agreed to renew a 24 month program with them 10 months earlier. Evidently when we signed a work order last year when they were replacing obsolete equipment somewhere in the fine print was the 2 year renewal agreement. Needless to say the $ 140 is the last dollar they will ever see from us.

I agree on the bad customer service. I had them for 2 years, when there was an issue it was a hassle. The first 6 months were $ 25 for HD, then it jumped up to $ 61 and no one could explain the next jump to $ 67. I get the lowest HD package, the price seems ridiculous to me, at least for what you get.
I changed my auto pay to a different card, and apparently they just can’t get it right. I went to cancel, after realizing I was paying $ 800 a year for mainly regular t.v. stations that I can get from Netflix/​Hulu/​Crackle, which I already use.
I understand they have to argue with you to avoid cancellation, but he tried to charge me a late fee. I said «I’m on auto pay, the person that transferred me to you was able to process my payment from it, why didn’t the auto pay come through!» And told him I would not be paying a late fee. So I get a call today from an automated system telling me a missed a payment… I cancelled my service, since I pay in advance, why would I pay again? Nope. Done.
TWO MONTHS later, they charged me the $ 10 late fee anyway, after telling me they wouldn’t. I spent 15 minutes on the phone trying to explain to an outsourced employee that the «returned check fee» on my debit card never should have happened in the first place. She hung up on me when she went to transfer me, and the next person, after 15 minutes, was able to say they’d refund my $ 10 late fee I shouldn’t have had to pay. We’ll see if it’s actually refunded. Either way, I’d pay much more than that to be rid of them.

This place has the absolute worst customer service department I have ever come across. It has been a complete joke from the very beginning.