Cycle Specialties

We were out for a week’s ride when the cord of our J&M Audio system went bad on the Goldwing. I could talk to the driver, the driver could hear me, but there was no transmission back. Being we were in city traffic and going to be out for 7+ days we needed a working cord. Googled J&M Audio and found Cycle Specialities was a distributor. We were 1.5 hours from the shop, and a quick phone call there assured us they had a cord, and would hold it until we got there. Cord was replaced, but the problem was still there. Put the passager helmet onto the driver’s cord and everything was fine which gave the service tech the impression that it was the microphone. He had no microphones in the shop, BUT… it occurred to him he had a full audio set with a microphone and he could pull the microphone out of the set, sell to us and just order a new microphone for the set. Problem solved. Believe it or not this is the first motorcycle tech who saw the logic to solving this problem. Generally, we hear «It will have to be ordered with delivery tomorrow.» Impressed with the service, impressed with the shop, and impressed they solved the problem and got us back on the road in about 30 minutes.
Thanks guys.

I purchased an 86 Honda Goldwing Interstate GL1200 that needed a lot of work. It has been in the shop twice. The first time I was told three weeks and it turned into four months. The second time it went in and I was told three weeks and it was four months.
In addition, things that weren’t broken when the bike went in got broken while it was in and I ended up having to pay to get them fixed as well.
Mark seems personable and I want to like him. He is a likable man, and yet he couldn’t seem to tell me the truth.

My husband and I have had multiple bikes worked on at Cycle Specialties, our Ninja 500R and our 1993 Goldwing. We took our newly purchased Goldwing to Mark, Caleb, and Brandon and asked them to check it over for us to make sure the bike was safe and ready for a long ride. They did an extremely thorough job, the bike looked even better than when we brought it in! You can tell that they care about their customer’s safety and they have a passion for taking care of motorcycles. They were very honest with the pricing and kept us aware of any possible problems that could increase the price. Their service is friendly, professional, and affordable. Each time the turnaround time has been very quick. They taught my husband and me several important Goldwing safety tips and I feel lucky that we found such knowledgeable and helpful repair guys. We highly recommend Cycle Specialties and would give them 6 stars if possible.