Check Maid Cleaning Services

Do NOT do business with this company.
You make a reservation, but the reservation is not «confirmed» until some arbitrary time in the future. It just so happened we received an email that our appointment was NOT confirmed *the day before* the company was due to come out.
Obviously, you’re not going to make an appointment with another cleaning company while you are still waiting for them to «confirm» the appointment. Now I have the arduous task of trying to find a decent cleaning service to come out with less than 24 hours notice. Thanks Checkmaid!
I spoke with the service representative, Molly, who explained «this is how we do business». Molly, this is how I write a bad review on Unilocal

Love Check Maid Cleaning! They do a great job and even managed to get the dog smell out of my house! Greatly appreciated, would definitely give my business again!

I hired Check Maid Cleaning Servies in early December. When I made the appointment, I told the company that I was looking to hire a team for a recurring weekly cleaning. I would have thought they would send their best hoping to get that business. This was the most half-​hearted attempt at a house cleaning I’ve ever seen. I thought I was paying for four hours of cleaning, but they were here for less than two. I have a fairly large house (three floors, four bedrooms) and I was shocked to find them sitting in my driveway when I got home after running a quick errand. The house smelled great when I walked in the door, so I tipped them and sent them on their way, but I wish that I had done a more thorough inspection. They wiped around things on the kitchen and bathroom counters instead of cleaning the whole counter. The inside of the oven is still splattered with something they used to clean it. They didn’t dust or vacuum behind any of the doors as evidenced by the dirty baseboards and multiplying dust bunnies. I was so disappointed. My 13 year-​old cleans bathrooms better than the crew they sent to my house.
I filled out a negative review on their website and to their credit they called me and offered to re-​clean. Why on earth would I want to invite substandard work into my house again? A complete waste of time and money.

I wish I could give zero stars for this service, but that isn’t an option. I used Check Maid for about 5 – 6 months, on their recurring monthly cleaning plan. The cleaning was hit-​or-​miss, since you get a different team every time and I was told that they can’t guarantee a certain team if you request them. However, this month, I am 99.9% sure that one of the people who cleaned my house STOLE A CHECK out of a checkbook that was in a purse that I wasn’t using that I had left at the house. They wrote it out payable to «Cash» for $ 400, FORGED MY HUSBAND’S SIGNATURE, then managed to cash it at a local bank (I’m pretty sure it was at an ATM because otherwise I have no idea how they got away with it). The bank refunded our money but, unfortunately, I’m told that there is unlikely to be any investigation into who did it because $ 400 is not considered enough money to make the investigation costs worthwhile. I am certain they were the ones who did it because no one else was in our house that week, and the checkbook had never left the house. I was shocked — I didn’t think people actually did stuff like this!
I emailed Check Maid and told them about this. They did, after some hesitation, provide me with the names of the people who cleaned my house that day. I also suggested that they might refund the cost of my last cleaning, since my husband and I had to spend several hours out of our work weeks to deal with the bank and police report. I received NO APOLOGY and no offer to refund the $ 175 that I had spent for the cleaning, during which someone stole $ 400 from me.
I am writing this review in the hopes that no one else will use this service and have the same thing happen to them. DO NOT USE THIS CLEANING SERVICE!

The actual cleaners were good, but I imagine they would be better if they weren’t third party. My issues are with the company due to the miscommunication I encountered. We tried them twice. And unfortunately, I was not going to give them 5 stars– even after being told if we do put 5 stars on Unilocal the cleaners get 100% of the profit which makes me feel guilty. Unilocal should reflect the consumers experience.
First time we used them they never told the cleaners we have a no shoe policy. To me it seem silly cleaners would wear shoes while cleaning a home, but that message was never given. Also, I thought I paid for 3 hours, but they were at the home for 2. For what I paid did not equal the job. Cut. $ 40 off the price, I would of been fine, however I went back around the house and dusted.
Second time we gave them another chance it started rough again. When my household came down with the norovirus the day before, I tried to reschedule since we were so contagious. Trying to find a number or a email to call should not be so hard. I contacted them to let them know, I wanted to clean up after my family, before exposing a healthy person to the germs. Asking to reschedule a day or two. I was told its fine, their employees will still be okay to come or I will get charge % for canceling. Wow! So they rather get the employes sick and then infest other customers homes with the virus. Bold.
So we allowed them come clean, but fired the company and found someone new.

It’s the day after Christmas and I’m 9 months pregnant. In preparation for the baby, my parents bought us a house cleaning as a gift. We’ve been trying to get our house cleaned by several other companies but to do the walk through and a cleaning was proving to be to difficult to schedule. It was so easy to schedule this. The two people from Check Maid just left and I am in complete awe of how good our house looks. We have a 2800 sq. ft. house with 4 bedrooms, 3 baths, a lot of living space, and hard wood floors. I honestly, would have been happy with just a little extra dusting. They originally estimated 4.5 hours and were done an hour early. They were professional and very nice. They washed the windows and even put the clean dishes away. Every little thing that has been making me crazy since being so pregnant has been cleaned… I am very impressed. We are definitely planning on trying to make room in the budget for this to be a regular thing.

We have been customers of Check Maid since we arrived in Portland back in the late summer. Autumn’s team comes out every two weeks and our place is always in pristine condition when they’re done.
They’re very thorough and friendly and I’d highly recommend them.

This was my third time hiring Check Maid to come out and clean our house. Each and every visit has been a great experience. Online scheduling and payment couldn’t be easier through their website. After the last visit, I was accidentally double-​charged on my AMEX due to a glitch in their billing software. Check Maid promptly acknowledged the error and refunded the charge.
Mike and Priscilla have been our team from the beginning. They are prompt, courteous, and friendly. Really great professionals. You can request the full green team for eco-​friendly cleaners and products. I look forward to having them back next time.
I think I’ve had a deal of some sort for each cleaning visit. This last visit was 20% off the bill — and that 20% is being matched by Check Maid for the Philippines Typhoon Relief Fund through the Philippines Red Cross!

Service was decent. Person who came to clean was nice and on time. However they failed to really do a thorough clean of the nook and crannies. But overall did a good job. I probably should have been more specific in what I wanted to get done. Will probably use again.

Great convenience. Mixed quality. Weird pricing system that can make them a total bargain or a total rip-​off, depending on your house.
I wanted so much to like these guys — their business model makes so much sense, order yourself up a housecleaning online, whenever you need one, or schedule it recurring. I have never seen a cleaning service with online appointment booking before and that seemed great.
Unfortunately underneath their flat rate pricing is a very bizarre understanding of how houses work. As the woman who I spoke with today explained, a three bedroom house will always have more living space than a two bedroom house. Which would make total sense if it were true. This is Portland. Your three-​bedroom house could be a third the size of your neighbor’s three-​bedroom house. They would want you both to pay the same amount EVEN IF you don’t want your third bedroom cleaned. (Oh they will give you a «Discount» for skipping that room but it’s so small it’s a joke.)
So… if you have medium-​large rooms, your living spaces are large in ratio to your bed/​bath count, and your house is more or less conventional… no unused rooms, no finished basement, no ambiguous spaces like offices or dens… these guys might be an option, particularly if you value convenience over quality and price. If you have an older home with small rooms, if you have a lot of bedrooms in relationship to your living space, if you only want part of your house cleaned, or if you have any kind of unusual situation, then their very rigid pricing structure may make them exorbitant. They want to charge me is 2 – 3 times what I have ever paid another cleaner so I had to stop after one visit.
The quality was decent. They missed a lot of things — I’m still finding cobwebs and patches of dust — far from a perfect clean but I’ve seen worse.
Others have been quite happy with them. Maybe you will have better luck.

Autumn’s team helped us with a move-​in cleaning yesterday. They were on time, professional, and worked quickly. I was grateful to have their help, since it appeared that the previous owner hadn’t cleaned for years. The kitchen and bathroom were particularly dirty. It was a difficult cleanng job, but their scrubbing efforts helped make the place move-​in ready.

I received a call from Isaac regarding what happened around my scheduled cleaning. He gave me 50% off and gave me several options of new times/​dates. His team showed up 10 minutes early and ready to clean. They did a fantastic job, and were very professional. I would have no problem hiring them again in the future. The price is high for me for regular service, but I believe cost is in line with others in the area. ($ 160 or so for a 3 bedroom 2 bath home if on a 1 time a month schedule). I’m leaving 1 star off, for some missed spots (a floor that wasn’t mopped and just a few missed details, but overall I was quite satisfied with the service. I appreciated the discount, the persistence with finding a time that would work for me, the friendly and efficient staff, and the followup call the day after the service was rendered. If you are in need of cleaning, I definitely recommend Check Maid.

Great service highly recommended. I have never gotten much back from landlords as far as security deposits go, so I thought id try having professionals come clean my house before I move out this time. In the end, I was hoping to save money because our deposit is $ 1000. It cost $ 200 for the move in/​move out service, roommate paid half w/​me, and I hoped for the best.
Two very nice ladies cleaned for about 3 hours and the place looked better than it did when we moved in. They rocked it wiping down and cleaning out every little nook and cranny. They worked super fast and didn’t seem to mind even the messier parts of the house. The bathroom was especially grimy and I was glad that every room was cleaned from ceiling to floor. I also asked for the «full green team» and they used only eco-​friendly products which I appreciated. It was also nice they did these little thing like dusting all of my electronics and making my bed. They really did all the little things it says on their website.
In the end we got ALL of our deposit back and I was amazed, the cleaning service was a success. I definitely recommend the company, they were really easy to schedule and respectful to my house and belongings. The two ladies were nice and I never made me feel uncomfortable/​worried. Im probably gonna do the same thing next time I have to move.

I’ve used their service for the past few months since I moved here and I must say they’ve been Ah-​mazing. I use them once a month, and once twice a month (after a house party).
They’re very professional, on time, and careful with my belongings.
It’s not that I’m a slob or my place is a pigsty but Check Maids was just easier than doing it myself. I did the math and it was cheaper for me to work (freelancing) and have them clean the house than do it myself. I do my work on my laptop while they clean and a few hours later, voila.
I recommend them for sure.

Mike and Priscilla did a fantastic job cleaning my very lived-​in and large house. I would absolutely use their service again! Top notch! Those two deserve a KitKat!
PB and J

Being Chinese, my family and I would always insist doing things ourselves in order to save money. But there are times that we know it’s better to spend a little to get the job done right. Not only it saves us time, but also our energy!
My uncle was being relocated and needed a move-​out deep cleaning service. We booked with Check Maid because we thought their pricing is reasonable, and we liked how straightforward they are with their information. It puts us at ease knowing that they are professional and insured.
The online booking process was so easy and fast! There was no need to pick up the phone to get our questions answered or figure out schedules. I hate it when I have to set up an appointment with some cleaners just so I can have a quote! And then we have to figure out when is the next time they can come over to do the actual cleaning which sometimes won’t take another week or so… But with Check Maid no time is wasted!
Two cleaners came over on time, and they brought all their cleaning supplies. Sophia and Alexis worked quietly and quickly. They used proper cleaning products that are also eco-​friendly. Everything from the tub to the fridge were scrubbed and wiped down dry. All the spots by the window ledges were eliminated. No signs of streaks or missed spots. Those two really made the place like new!
It felt so refreshing to walk in to a clean spotless house! Check Maid has really done a good job on making our experience stress-​free, and there’s no doubt that we will be using their service again.

So happy with these guys! I have to say, this is the only cleaning service I’ve ever used, but now I understand what all the hype is about.
I always thought of myself as a domestic goddess and couldn’t think in a million years why I’d ever need a cleaning service but after a tough year in school and lots of late night, uh, «study sessions», my house was in desperate need of a re-​vamp. Seriously it was like the sun shone in Portland and I could just see the grease on the walls. With finals week approaching, I really needed to feel comfortable again in my home but just didn’t have the time. A friend told me about Check Maid after finding their website, so I checked it out, seemed legit, seemed cheaper than other places I looked for at $ 119 a thorough cleaning, so I said what the hell and made an appointment easily over the web! I really love it when I can do that with companies. I hate talking on the phone… but ANYWAY…
I wasn’t able to be around during the cleaning but when I came home from school… OH MY GOSH!!! Like really? Seriously??? Angels! It was like a new house again… (I only wish I woulda just told my boyfriend it was me who did it ;) I searched high and low but did not find even one spec of dust or dirt! And no more filthy ants crawling around my kitchen either! On top of it, I haven’t found anything missing (as is always the concern when dealing with strangers in your house, right?), so I would say I am so happy! I called them to thank them and let them know how happy I was and they offered me a discount on my next service which I will DEFINITELY be doing… probably after all the summer parties I host in my «brand new» house. ;)

The maids were timely and had great attention to detail. Aside from cleaning they did a superb job organizing. Def a great cleaning service and would recommend. Responsive and professional A+