Champion Windows, Sunrooms, Roofs & Home Exteriors

HORRIBLE! — HORIBLE! — HORRIBLE!!! Do not do business with Champion Windows off of David Circle in Portland, OR! You will regret it. Yes, they are a well known chain but that’s all they are. I had to give them 1 star. If I had a choice it would be a negative star or no stars. We purchased windows from them. They came over with the windows on the install day. The first thing they said is that they only assigned (2) people to do this job when it clearly needs more. They rushed thru the job because one of the guys had to leave early. Did they tell us? No. Did they offer to reschedule? No. They just did a very poorly and unprofessional job rushed job. They damaged the window frames and said it looked fine to them. We called the company and complained and a tech came out the following week. The technician admitted right away it was a horrible job and the 2 guys have moved on to other endeavors. The tech said he would come back and we set up an appointment. Well, that day came and went. We called back and they told us it the tech’s phone didn’t sinc with their scheduling program. So we scheduled again. That appointment comes and goes. Turns out the product they needed was on back order. Then the following week there was another excuse about the only technician being sick all week. Then the following week the product needs to be ordered and is on back order too. Every time we had an appointment they didn’t come or follow through and had some lame excuse for it. They need to remember their excuses because it made them look dumb re-​using the same excuses. We complained to the technician’s supervisor and that didn’t help. A month later we contact a division manager from another location and only then did they try to get their act in gear. It shouldn’t take a month to install windows and make your customers happy. It’s still not 100% to our liking but like my spouse says, «This experience is like a bad break up. I just want to be done with them and have them out of my life.» So shop around and go with anyone but this company. Maybe it was a fluke how everything fell apart on us. Maybe you’ll have good luck with them. We were not impressed at all with their quality, customer service or professionalism at all. The sales rep who came out to our house twice was late both times. The window installers used our garbage cans instead of taking it off sight as we were told, they didn’t clean up as superbly as we were promised, the repair technician needs to check his phone and schedule more often and the company needs to work on communication. If someone is out sick you tell your customer. You don’t keep them hanging for more than a week and force them to call you. If we didn’t call them we’d probably still be waiting on them to do the repairs.
Stay away from this company or at least this location until they have implemented better training and customer service.

We hired Champon to do siding on our home. What a piss poor job they did. Their craftsmanship was sad. So sad. I’ll admit they put the windows in correctly, that I’ll give them. We called them back out to fix up what they did, only to have some fast talking salesman tell us, «that’s the way we do it, can’t change it». «Where’s my money?»
When the first salesman came out, he promised the siding would be done really fast, and it certainly was, they get it done so fast, that once they get it up, there’s nothing you can do about it.
The siding looks cheap. The edges around the doors & windows are so sharp, we have actually cut ourseleves on them washing down the house. This is one of the things we asked them to fix, and they sent out a mexican, who couldn’t even speak english to deal with us. That wasn’t right to do that to him, or us. Those edges never got fixed.
They were all nicey, nice before the siding was put up, but after… HA! They want nothing more to do with you. And when you ask them to fix any part of the crappie work they did, they get just plain rude, avoid your calls, and gives excuses.
I suggest that before you go with Champion, PLEASE look around. I wished we had looked around a little more than we did.