Cascade Physicians

It’s tough to find a good doctor these days. Dr. Seres was recommended to me, and I am so grateful for that recco. Dr. Seres is just about the perfect doc: skilled, insightful, with an awesome sense of humor and brilliant bedside manner. He and his staff have been so helpful to me, and the Cascade Physicians practice has provided excellent administrative support — flexible, patient-​centric, helpful… Just an excellent medical experience — something that’s sadly very rare these days.

I highly recommend Dr. Seres. He has been my doctor for about two years. One thing I like about him is that he is almost always on time, which means that I arrive in time for my appointment and have very minimal waiting time. On the one or two occasions where I had to wait, it was because he had appointments that just took a bit longer than the time scheduled, and he apologized, which makes me feel like he values my time. When I have needed to talk to him further about an issue or issues, he has always stayed with me until all of my concerns have been addressed.
He’s very compassionate and I feel like I can discuss even sensitive topics with him without fear of judgment or embarrassment. I find his personality is the perfect mix of earnestness about the important matters of health, with a cheerfulness and optimism which makes going to see my doctor a pleasant experience. I actually enjoy going to see him, and even the often dreaded annual exam is far less uncomfortable feeling at Dr. Seres’ office.
You can tell when you visit a doctor’s office and he treats his staff well. The employees at Cascade Family Physicians seem happy, are helpful and genuinely care about my health and well being. Dr. Seres’ office is a great example of this, from the front desk staff to his nurses. You can tell he values his staff as well as his patients.

Just moved to Portland and was looking for a doctor in NE. Had a great visit with Dr. Seres. Reception was quick and efficient. I felt listened to and prioritized.
Some of the previous reviews mentioned problems. I didn’t encounter similar issues. Maybe they have listened to complaints and improved the areas which needed improvements?

This place is terrible. No one there actually cares about you. There’s never any parking and if you’re even just a little late getting into the office, don’t bother because they won’t see you. The valet lot was full, I had a broken leg, and had to schlep my way into the office from the nosebleed section of a parking garage just to get a prescription renewed. The receptionist informs me that he has to check with the doctor to see if she can «squeeze me in» because I was 10 minutes late. 5 minutes later he informs me that they cannot «squeeze me in» nor can any of the other doctors speak with me – again, just to renew a prescription. I explained the circumstances of my lateness (parking, broken leg) and that I really just needed a quick talk with the doctor to renew a prescription. He says, yes, I told the doctor and she can’t squeeze you in. Obviously he did not tell the doctor because I had only just informed him of my harrowing journey. I realized then that it didn’t matter that I had mobility issues and just needed a quick med check (which really could have just been done over the phone) because no one there actually cares about me. And they won’t care about you either. Trust me, go somewhere else.

People are not cattle…
Today I had an appointment with Dr. Seres. I’ve had a cough for a bit longer than I thought I should and wanted to make sure it wasn’t anything of concern. I used Google Maps to get directions since I had only been there once and it was a year ago. Google Maps sent me to the Day Surgery entrance and you can’t park there or enter through there (I have a photo of this). I drove around that area a bit but realized I was in the total wrong place. At 2:05 (my appt. was at 2) I called the front desk. The woman who answered gave me directions. I drove around to the other side of the hospital, found parking and walked in.
The receptionist told me there was a message that Dr. Seres wouldn’t be seeing me today. «2÷3 of your appt. time has passed.» It was 2:12. I asked what he meant and the receptionist said «You only get 15 minutes for an appointment». I don’t think I’ve ever gotten to the doctor’s office, on time or otherwise, and been seen immediately.
Here’s where I have 2 problems:
1. Why didn’t the woman I spoke to on the phone explain to me that I wouldn’t be seen and should just drive back home? Instead she let me find parking and walk to the office in the rain.
2. And this is the most important point… What if my care required more than 15 minutes? Are you going to rush me? What about the 2:15 appointment? Do they get less time or rushed care? I can appreciate efficiency as much as the next person but this isn’t how you provide care.
I have seen Dr. Seres once and my previous visit was fine. I had just moved to Portland and he was a doctor that someone had recommended so I got a full physical.
Do I think I’ll get a call from Cascade Physicians? No. Do I think businesses care about losing a customer? No. I don’t think anyone at this office will have a hard time affording 18 holes of golf because I leave. Hopefully someone else reads this and desires more from the people in charge of their well being.

Dr. Seres is the BEST doctor I’ve ever had. He’s funny, friendly, fast and seriously cares about his patients. I’ve had doctors, before, that I’ve dreaded seeing – but not him. He and his PA, Karen, are super efficient and helpful and I love them! If I were reviewing Cascade Physician’s Group (the office, itself) — hit or miss on whether you get someone pleasant or unpleasant. But 5 stars for Dr. Seres!

Went for a basic physical and to find a new doctor.
The initial office visit was OK. Dr Slack was friendly and the visit was fine.
The billing situation– not so much. They used two labs to do tests for me– but they input my name incorrectly into the system (even though I showed multiple forms of ID with it printed). They also didn’t provide any insurance information for me to the providers, so I’m still calling the labs and trying to straighten everything out months after the visit.
So although I liked the doctor, I can’t recommend the office and I won’t go back. This much paperwork when I’m healthy isn’t fun. I’d hate to see what it was like if I had something actually wrong with me.

I feel pretty comfortable with Dr Seres. While their office is a busy place, and I know they see many patients daily, I have never had a problem getting seen in when an urgent need arises. I have only been in a few times, but feel a continuity of care, good communications and follow through are strong points of this practice.

I really don’t understand this clinic. I am a fairly new patient yet have been there 4 times in the last 4 months for appointments. I’ll start with making an appointment. I have never waited less than 8 mins. on the phone just to speak to the secretaries, most of the time longer. My latest appointment (5^th one) I scheduled, I’ve had to wait more than month out just to get in. All it is for is a physical. Now any other doctor I’ve been to usually made that standard practice on the first visit of a new patient without me even asking. Not this place apparently. My previous visits where so short, I’m surprised they even found out anything about me.
I had some heart scares that were bothering me (reason for so many visit in such a short time) that I thought they could maybe get me in sooner for some of them. Yet again they were so overbooked that they sent me to the hospital to get some of my tests done which they could’ve done there.
Now with all due respect, I was in search for a new doctor closer in when I was recommended to this place. I would like to think that it is not the actual doctors fault for their lackadaisical approach. I do like the doctor. But I really don’t know if this is the clinics problem or the doctors.
Now I have bills over $ 1000. after my 4 visits and I have GREAT insurance. I need to make another appointment (b/​c they haven’t even dealt with my major concerns) and I’m really thinking twice. Yet I JUST went through this to find this clinic, even transferred my medical records from other doctors to this place. And I’m already considering doing it again? Something is wrong with that.
Last but not least, if your a patient considering going to this clinic pay attention to the sign above the check in. It says «if you’ve been waiting more than 20 min, please let us know.» Because you will be letting them know.
Thanks for reading this terribly long disappointment.

Was seen almost immediately even though the office was medium crowded. Dr. Seres was wonderful. Very friendly, he listened to me, made some solid referrals, and seemed to be judicious with lab work & tests.
Granted, I have only been here once, but I was very impressed with the level of commitment to ongoing and immediate quality patient care.

Cascade Physicians has dropped the ball on several occasions and when I asked why and for things to be corrected, they took quite an attitude with me. They also always acted as though their time is more precious than mine. Jennifer Slack was always very friendly, but there overall follow through off the staff and their attitude made me move on.

I moved to Portland about a year ago and haven’t found a doctor here that I liked… until I went here. Let’s face it – finding a doctor is like finding a salon. Except that if you have hurting body parts, it’s a bit more serious than getting a bad haircut.
I needed to see a doctor so I called this place on a recommendation from a friend and was able to get a same-​day appointment. I didn’t have any specific doctor in mind, but they set me up with Dr. Seres.
What can I say? This was the best doctor experience that I’ve ever had. And I’ve seen a lot of doctors in my day. Dr. Seres’ experience and knowledge is definitely quite apparent, but he’s not cocky about it like most doctors I’ve found. Being female, I’ve preferred female physicians in the past, but I found him very easy to talk to and I felt comfortable discussing my health with him. He was very honest and upfront. But most of all, he was super friendly.
Not to mention that the body is one big mystery for those of us who aren’t in the medical field. I needed to have a CT scan. Immediately following that, he brought me back in and discussed everything with me… showing me how it is read and how everything functions. I can’t express how important this was to me. If something is hurting, it’s good to know why… and even better when we can SEE why.
Needless to say, I’ve finally found my Portland physician. The only downside about this place is the long wait times, as mentioned by others. I can understand why. But I’d rather wait and have a thorough exam.

I really like the doctors at Cascade Physicians, however I am not a fan of the long wait times I’ve experienced both in the office and on the phone. I’ve learned to bring a book to my office visits and call only when I have 15 – 20 minutes to spare and some Unilocal reviews to write while I’m on hold.

We have bounced around doctor’s throughout the city– but I think we finally found a place to stay. Jennifer Slack is knowledegable, professional and friendly.