C.Z. Becker Company

Wonderful job on refinishing my floors !!! Frank and his team are amazing — professional — timely — friendly and all around a pleasure to work with.
I would recommend them to anyone
Thank you again for my beautiful floors
Staci

Had CZ Becker refinish our floors, per recommendation of friends who previously used their company in upscale NW Portland home.
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Company President Frank Magnuson showed up once during process, only to discuss stain. Otherwise during that time we only had two work persons for contact during that time.
Frank never contacted us at end of job to see if we were satisfied.
Issues/​problems reported with job, MANY phone calls and texts to Mr. Magnuson, most went unanswered.
Mr. Magnuson finally responded, apologized and made appointment to visit job, but no-​showed, then cancelled as ill after my next text.
After allowing more time, I left another text to Mr. Magnuson, stating I had no choice but to contact company owners and to post my dissatisfaction on Unilocal.Mr. Magnuson replied, this time apologizing for ‘dropping the ball’ making yet another appointment, during which time he stated he would ‘make it right or adjust the price’. Mr. Magnuson again no-​showed. He later responded was ill another time, and promised to get back to reschedule.
UPDATE: After contacting Mr. Magnuson stating I had posted review on Unilocal and another page, he text’d me and we made arrangements to review the problems and to correct them.
In addition, Mr. Magnuson made an adjustment to the final bill. Most of the issues that caused me to write the original review were corrected, and I appreciate Mr. Magnuson’s response.

This company doesn’t bother to return calls, even after several messages left for potential business in three homes. There are just so many other choices out there, especially in a city the size and caliber of Portland, I recommend Portland Hardwood Refinishing… at least they are courteous enough to return calls, set and keep appointments and do EXCELLENT work at a very reasonable price.

Once upon a time, a young and stupid couple tried to re-​finish their own wood floors. After much sweating, cursing, and several irreparable sanding divets, they learned that there is a steep, steep learning curve and that they NEVER wanted to DIY that job again. So when they moved into their next house, they didn’t even consider doing anything but hiring the best people they could find for the job.
After learning from our past mistakes, we hired CZ Becker re-​do all of the hardwood floors in our 1920s bungalow about 9 years ago. When we returned to our house after they were finished, the place was spotless (no dust) and the floors were beautiful. We had a tricky in-​lay that was darker wood, and they turned out perfectly. The crew replaced some water-​damaged planks, but I cannot for the life of me see where they put the «new» wood in. They were professional and easy to talk to throughout the process.
One thing: your baseboards will have a tiny bit of «slop» from the finish on the bottom edge. So plant to repaint them after the floors or done or remove your quarter round before hand if there isn’t a lot of it. Or it might work to put painters masking tape on them.
Their pricing as I remember it was the same or slightly above the other bids we got, but it was worth paying a bit more. I asked about four different home professionals (including our realtor) who the best floor refinisher in town is and every last one of them said «CZ Becker» without hesitation.
Fast forward 9 years– the floors still look great thanks to the oil based finish they use (oil based soaks into the wood and protects it while urethane based products sit on the top and look sort of plastic-​y in my opinion). It is not scratch free, but we have two dogs and that would be really unrealistic after 9 years.
I’m about to hire C.Z. Becker to re-​finish the doug fir floor in our kitchen, so I’ll post an update when that happens.