Blue Star Airport Express

We had a pickup scheduled for door-​to-​door at 7:10. At 7:15, the shuttle was still not there. We went and stood outside our hotel door and waved him over. Then we watched as he drove right by us.
A local cab driver saw this and said he would match the shuttle’s rates, so we went with him!

Called these guys trying to get a ride from Vancouver to PDX. Their customer service, hipster phone dude was ridiculously rude. Take a cab. Amazing they can stay in business.

I’ve had such a mixed experience with this service. The drivers are generally quite nice, and the trip is quite cheap compared to a taxi or airport parking. But, that pricing can vary greatly, and the operational side of their customer service is lacking.
Today I got in the van, and we waited 15 mins to make sure nobody else was going to want a ride up to Vancouver. That’s fine, I understand that. But when a woman arrived at the last moment, I knew it would be a good test of Blue Star’s training & customer service.
You see, you would think that if you give a driver a large (25+%) tip upfront, they’ll drop you off first. On several occasions, though, my driver with Blue Star has chosen to drop me off last. Same thing with this trip — despite being the first in the van & giving a large tip, I’m sitting here writing a review in this van while she drops me off last — adding an additional 25 – 30 minutes (plus the 15 minutes in the beginning) to my trip.
Very frustrating. Get your act together Blue Star.

Our driver was not only friendly, but she pointed out sights we could see only on a clear day. Definitely worth $ 14 for the one way.

Do not use this service. They will not go to the airport until they are completely full no matter how many stops it takes or how late it makes everyone else already on board. Terrible.

Do not use this service if there is a chance your plane will be late. My plane was late and I ran all the way to this shuttle and they had left without giving me one min, even though I had a reservation.