Beaverton Motorcycles

While the salesman was awesome he was super nice and friendly. He showed me what Kelly blue book had for a trade in value of my bike «which I was already aware of» and was expecting that amount as he passed the paper work off to a manager to look over my bike I was trading in I was feeling good especially since there was four employees drooling over my bike when they returned I laughed at what he was willing to give me and decided to walk out especially since the worst dealership in the PNW PROCALIBER was willing to give me two grand more than they were.

I took my Honda generator in for service.
When I got it back, I found a bunch of fuel in the bottom area of the generator. I did my best to investigate the cause and found that they also had not performed the service properly, at least on the air filter. They apparently cleaned it with gasoline (Honda’s manual says not to do that) and didn’t soak it in oil (Honda’s manual says that you should). As best as I can tell, the issue with the air filter is not related to the leak.
I took it back, and they said that they couldn’t find any leak. They also told me that Honda does not recommend oiling the air filter, and seemed surprised when I told them that the manual says otherwise. They admitted that the generator reaks of gasoline, but claimed that it was because they had spilled gasoline and oil all over the bottom of the generator and that it would take some time for it to evaporate. When I asked them to open up the case of the generator to clean the areas (and to investigate the leak), they told me that it would take too much time to do so and they wouldn’t do it.
When I picked up the generator an hour later, they told me that they HAD opened up the generator housing and cleaned it from top to bottom, but when I opened up the parts that I could access, it was easy to see that they hadn’t done so.
I took it over to Stark Street Lawn and Garden. They pressure tested the carb and found that it was leaking. I had them replace the carb and redo the service and now the generator runs great and, most importantly, doesn’t smell like gas anymore. Unfortunately, the damage caused by Beaverton Motorcycle cost more than $ 200.00 to repair.

One star because TWICE, in 2 days, with 2 different guys I felt ignored, disrespected. I bought a bike 12 years ago from them, but they had older guys working the service dept… The guys in service department now are ignorant, un professional and lazy! No intention to help whatsoever!!! I needed some help, or at least a guidance into the right direction but those dudes are dry and bored.

This place is the worst, my skis have been in there since July for a step that was supposed to be on at the time of purchase, and I find out there outside and trashed. I left a msg for the GM but he is to busy to call back.

Purchased my first motorcycle from Doug about 2 years ago. I left very happy. Great service. Came back about a year later to trade in and purchase another bike. Worked with Doug again. Very nice man, however the finance dept and/​or Sales Mgr weren’t willing to negotiate. Just flat weren’t willing to make a fair deal. I left empty handed. Came back last week to trade in 1 bike and purchase 2 bikes. Again Doug was my salesman and still a really nice guy but he always seems to get the shaft from his company, in my opinion as once again they weren’t willing to make a fair deal. This, after stringing us along for 3 days and selling 1 of the bikes out from under us they weren’t willing to make a fair deal on the 2^nd bike. It’s like they just don’t want to sell bikes and lost 2 sales. We ended up purchasing from another dealership. Got better deal, had better service and only took 2 hours to complete the whole transaction. After reading the reviews, this seems to be the theme and I don’t get how a company in business to «sell» can let so much business walk out the door. Crazy!

Not really helpful, not overly concerned in my projects. Ordered parts and took over two weeks to arrive. every time I called it was some other excuse why they couldn’t get it. Not great deals. The part I finally did get was from a third party and didn’t fit. I’m out $ 27 bucks for it and I’m not thrilled.

I bought a used VTX 1800 last year at this dealership, the salesman was good and they dealt honestly with me I was well pleased. Today I had to call their service department to set up my bike for repairs due to an accident that wasn’t my fault and that meant getting the bike hauled over to their shop and appraised by both them and the insurance adjuster. I called the day of the accident and was told just let them know when I wanted it in and they would help me find a wrecker for the job and take it from there.
My first call today garnered someone who spoke no English and couldn’t figure out what I was saying. My second call was put on hold and then hung up on. My third call got a service rep. who couldn’t figure out why I wanted the bike to be brought into the shop and had to explain it to him three times and he still had no idea what I said even though I spoke slow and loud the third time. The fourth call I asked for the service manager and got him and I was told it wasn’t the shops policy to have any idea on how and who could wrecker a broke bike to them, I had it, I went to Cycletune and it took one call with a wrecker service recommended to me and they were ready when the bike got there. Obviously Beaverton Honda has way too important things to do that help customers, I suggest help them out and go elsewhere.

After reading the same review over and over again. I am getting a theme here. No will help you here. I was in there this past weekend. And not once did anyone even acknowledge my presence.
What’s up with these dealers here in Oregon. I couldn’t give my money away if I tried. Another disappointed visit looking for a motorcycle. I have had only one positive visit to a dealer. I have written about them here already.
Not much to say about this place but it was a waste of my time. Cab. t see ever going back.

Worst place ever!!! Will never go back again!!! Does anybody know what’s going on!!!

I feel like 2 stars is actually 2 stars too many, depending on which department you’re in (sales, service, parts) but I can’t give them 1 star as a whole because guys like Kilo in parts make it bearable.
Let’s just cut to the chase.
In the last 12 years I’ve purchased 3 motorcycles and 2 quads from this company locals refer to as BOB. In each experience it ranged from slightly miserable and time consuming to «seriously, can I get out of here I have cash?»
The sales staff turnover quite a bit as I haven’t seen anyone I recognize from over the years. What staff I do see tend to jump like hawks when you walk through the door. You get the feeling that «moving units» is written on a big poster in the back somewhere. It’s got that used car dealership feel to it.
In 2008, my second experience with the sales department was the worst. We agreed upon a price for a Yamaha R6, yet for some reason or another they have a number on the sheet, then another number written in pen of «what you’ll pay» according to the sales person. Well, you have to sign this sheet to even get started. I asked a lot of questions because I didn’t agree with the number on the sheet, but they assured me that wasn’t what I was going to have to pay. When I got upstairs to financing (where the docs are prepped and papers are signed) they told me they needed a check for X amount… the same amount I said I wasn’t going to agree to! I told them that wasn’t the deal and the lady in finance said «Well, this is what you signed»…wow, I wasn’t about to get into that fight, so I had the sales guy (who was very nice and helpful, btw) come up and they got it figured out. Thankfully.
That one experience didn’t stop me from buying bikes there, as I went on to purchase another one later and 2 quads — but I had become familiar with how the process worked, they had the vehicles I wanted and I didn’t know any better about Freight & Setup, as apparently with a little negotiating you rarely ever have to pay F&S, let alone MSRP! And believe me, they tack on what they can.
Anyway, that’s sales. Let’s get to service.
If it’s peak season and you need your first maintenance — I sincerely hope you scheduled it a month in advance or know someone personally working at that shop because they are always SLAMMED. No joke, if it’s sunny, or has the chance of being sunny between the months of April and October, plan accordingly.
Price. Well, it’s been years since I let someone else touch my bikes, but in the early years I did take my bike in for service. It was always a few hundred dollars for what amounted to an oil change and a general once-​over on bolt tightening. A little aggressive on price if you consider it’s about $ 20 in oil and a $ 10 filter — but nothing compared to what BMW or MotoCorsa will charge!
Parts. This is where I can’t complain. BOB has great gear at reasonable prices, even competitive with online shops. The selection can be hit or miss for boots because they rely on specific sizing and they aren’t a motorcycle boot store, but overall, look around, you won’t find that much gear anywhere else. I would easily recommend buying your gear here if it’s a brand they sell. Kilo, as mentioned in the beginning is a stone cold stud. Do yourself a favor and say hi to him when you go in, he’ll remember you every time.
So, to recap.
Don’t buy a bike there unless you know how to effectively deal on pricing and don’t mind waiting awhile to have it all process (be careful dodging the pit pass service upsell and extended warranties!)
Don’t utilize the service department if you’re in a hurry, or value saving money. (Seriously, learn to change your own oil and only show up for the tough stuff).
DO buy gear here. The selection is good. The prices are good. The people know their stuff.

Don’t go there without calling first. They have bikes on their web site that they don’t actually have. I recently went to look at buying a very specific Triumph I have been looking for only to find that they sold it. They were happy to try and bait and switch me into a much newer (not as appealing model). Nothing is more frustrating than having someone fake you into getting into their shop just to try and sell you what you don’t want.

I have only been here 2 times. First time was an ok experience, although I did have to wait 1 minutes at the parts counter and was only greeted when I was allowed up to the counter.
The 2^nd and last time I go there was horrible. It was July 10^th, 2014 at about 3pm. I walked up with no line, 2 people were on the phone and 1 was helping a guest. A gal, I think her name was Linda, got off the phone and started pulling product, I was thinking this was gonna be faster than last time. She then got done pulling a tire down and went back to the counter and started going over a notepad. Then the phone rang, she answered. it Ended the call and it rang again.
I still have yet to be greated, or even acknowledged. The other 2 people were still on the phone and helping a guest. Its now been over 10 minutes and I am still waiting in line. She starts having a nice conversation with the person who had just called, laughing and having fun with the person on the phone. I was thinking in my head. Maybe I will call while I am in line, and she will make time for me. Right when I pulled out my phone to call, someone from the back came up and said hey what do you need. 15 minutes I had to wait for this!
He helped me get the spark plugs I needed in 2 minutes. Then I went to the counter where the cashier was having a really bad day. She didn’t smile or give any polite gestures. I even called her out on it saying hey you could smile for me. (trying to cheer her up). She said no. And took my card from my hand, and just laid down the slip on the counter for me to sign, once I signed it she stapled the copy and just moved onto the next person.
For a company that is service related there is a lot of things that need to get fixed with this. I am a Store Manager of a local company, if I handled myself or one of my associates handled themselves in any of these scenarios I would be having a serious conversation with them, and ensuring they are good fit. Unfortunately for this dealership they have lost my business and all of my future business and I will be telling my friends to avoid them.

Went in yesterday ready to spend at least $ 10,000. After some time, after not one salesman would help, walked out. Will make my purchase elsewhere.

Worst customer service I’ve had at a dealership. Reason why is because there was no customer service! All salesman looked unhappy and didn’t greet or acknowledge my presence. I would have been a customer and had purchased a CBR through them but now I refuse and will let all know. In a business a I believe customer service is everything, and they gave me nothing. I didn’t feel welcome.

We came up to Portland to visit friends and pick up a dirt bike for a friend so we stopped in here because well we always loved stopping here. It used to be well stocked with women’s selection but not this time.
But this is not my only complaint not one sales person came up to us! We walked the entire store over and needed some parts in the part department. We waited about 10 mins in a line for 2 service guys one to get off of the phone and the other to maybe just realize he had 10 people lined up. There was another woman there but she said her main purpose was just to answer the phone. Well then why is she back there? Looks are deceiving back here! We took what we did grab off of the shelves and didn’t end up getting what we really wanted and went to the other cashier to cash out. Her excuse was that it was the Seattle Supercross weekend which ok I can kind of see because I do go to Supercross myself usually but come on! They didn’t even glance our way or say we will be with you shortly. They were not friendly what so ever! I am not impressed!!!
This is really sad because this used to be one of my favorite motorcycle shops and now it’s not!!! Boooo!!!

Went in with the intent to buy 3 dirt bikes. Made it twice around the entire store without a single person that offered to help. The salesmen were chatting with each other and even made eye contact, but went right back to their conversation. I decided to walk out. I will spend my money somewhere that is actually willing to help. Steer clear of this place.

We stopped in today looking to purchase 3 bikes, one for each of us. After making our way through the entirety of the store, and being blankly looked at by the staff for all of half a second, we’ve decided to take our business elsewhere. We’ve never been so ignored by people we were prepared to give so much money to. All you had to do was say «hi» guys. Seriously. Wal-​Mart customer service looks amazing compared to you.

Hands down some of the most rude and impatient staff i’ve ever talked to. ESPECIALLY the receptionist. She had a horrible attitude, sighing anytime she had to transfer my call. I called once and she answered in an extrememly annoyed voice. She transferred me and nobody answered. I called back immediately and she answered with the most offensive attitude i’ve ever heard, and when i asked to be transferred to somebody else she sighed like i was asking her to perform the hardest task in the world and transferred me without even saying anything; again to somebody who didn’t answer. I’ve never felt like my business was so unwanted. The only decent person there is kevin. All other sales staff won’t bother talking to you unless you have all the money in the world. complete jerks.

Took forever!!! Never called and bad customer service

Stay away from Beaverton Honda! This business has no clue how to hire customer service driven employees. Two years ago I brought my FJR wheels in to have new rubber installed, the technician scratched my front rim in several location and didn’t care when confronted. I asked to speak with a manager it took 30+ minutes for him to make time for me. My first impression from him was that I was bothering him and he just didn’t care. He said nothing to me, he walked over to his computer for 15+ minutes come back to me and told me that he ordered touch up paint and would call when it came in, what a joke, no apology, no explanation.
Beaverton Honda is so close to me that I decided to give them another try. I crashed my FJR and brought the bike in for a crash estimate. When speaking to the worthless girl that took down the info I told her if the bike could be repaired I would like to have the valves checked and the plugs changed while the bike was apart for repairs because the tank was going to be replaced. The way they made me feel was that I was a bother to them through this check in process, I did not feel good again about using Beaverton Honda! I came back in three days later to go over the crash estimate, when I got to the front desk I asked to speak to the technician that worked up the estimate, the manager told me he would go over the estimate, he would not pull the tech off a money making job on another bike. I was shocked and very upset especially when we walked to the bike and he had no idea what the hell was going on. I left but before I did I waited over 30 minutes for this moron to make a copy of the estimate for me. At that time I got a friend to run me back to pull my bike out of this hole. On checking out I was prepared to pay $ 90.00 for the crash estimate when the worthless employee rang up charges. He said my total was almost $ 500.00!!! I was shocked, they had done the service without knowing if the bike was going to be repairable or totaled, they took the bike apart with damaged parts do the service and installed the damaged parts. I can’t tell you how mad I was feeling that I was being ripped off big time by these scum bags. Why would anyone with the least amount of brain or common sense do what they had done. RIP OFF. Drive farther find a better small shop that you can feel appreciates your business.

Beaverton Motorcycle supports WOMEN RIDERS and our gear needs! They «get it» that women (well, some of us) want to drive our own bikes and don’t assume that we are just the passenger. Quite refreshing.
Jennifer and Doug are awesome!

I’ve never had such poor information given to me by a ‘professional’ before.
I came in looking for a quote on two seasonal tuneups on 2 ’91 wave runners and was told it would be over $ 550 dollars each. Um… what? This would be due to the fact that each wave runner has 3 carbs that would need to be rebuilt as a result of long term storage.
The young man told me that the rebuild kits were $ 50 per carb and that the labor would be an hour and a half. I couldn’t come up with a calculation that took me to $ 550. Aside from the fact that THEY ONLY HAVE 1 CARB EACH.
I ended up buying the rebuild kits I needed (2) on ebay for $ 29 a piece and doing it myself.
You can take your $ 1100 and shove it.

Finally, after wanting my own motorcycle for 5 years, I decided that it was time. Summer is around the corner and it was a good time to buy. Looked all over the internet, considered craigslist but decided to go the dealer route. A few hours of searching and I landed on Beaverton Honda. I found my bike on the page and I was in love.
A quick email yielded a prompt and professional response. 2 days later I was at the dealership and bought the bike. The staff was kind, friendly and extremely knowledgable. I loved the fact that they have a huge accessory store and you will find just about everything you could possibly need and brands as well. Only downside about that is that it is a bit too far for me, but really worth the trip if you need stuff.
I was a bit turned off by the fact that during the purchase process, a warranty was practically crammed down my throat. What I mean by that is that the sales manager really did not let up when I continually turned it down. Eventually he gave up but it was a bit much.
All in all I left a happy customer. I have been back once for some gear and plan on going back again soon.

I love motorcycles.
I love vintage Honda motorcycles.
This place has a bitchin collection of restored Honda motorcycles going back to 1959.
The ladies wanted to go shopping, my buddy had a much better suggestion, lets go check out this m/​c shop (actually in Tigard, not Beaverton) also not a car dealership, just bikes.
When you enter the large, two story showroom, the 1^st thing that catches your eye is the collection of finely restored bikes (mainly Honda) displayed on shelfs on both levels.
We had two different salemen greet us & ask if we needed help (we mentioned we were admiring the display & they left us alone).
Very well stocked with bikes (street, dirt, power products) accessories, helmets, etc.
No dealer even close, to the inventory level in the SF Bay area.