Baxter Auto Parts

Walked in, ignored for about 8 min then 2 other customers who walked in after me were served. Pretty obvious why this looks and feels like an outdated failing business. Wish there was an Autozone around here, these provincial stores dont cut it, every time i come in here im left severely disappointed by choice and customer service.

After years of doing business with Baxter’s aka bastards now. Ive built my 1967 Chevelle, 1968 C10 shortbed stepside and my 1977 C10 shortbed pretty much exclusively through bastards!
Any day you walk into bastards you alway get a warm and friendly greeting, and plenty of helpful staff. These day was no different, that was until I made my way up to the parts counter, obviously after I stopping and looked over all their high performance parts and flipping through there sales catalog.
A porker young gentleman and I had a small greeting. We talked told him what I needed «oh yeah we got that» and ran off looking for my parts comes back“sorry we dont have that but we have the cheaper one”. Which is fine, but not what I was looking for. But whoa now I catching shit from him and he is ignoring me and start answering phones! Fucking really get my parts Im try to spend money here! Guess what I’m still being ignored. So now I’ve left pissed off I still don’t have the fucken parts I need, for now on I’ll used Fucking Auto zone or O’Reilly. Fuck bastards Ill never use you guys again!

I had a burned out headlight, they had the part ready to go AND installed it for me for free!

I was in town for a visit and decided to help out a friend. His car had a dead battery.
I pulled it out (a what a pain that was — I’m looking at you Dodge Magnum) and the wife and I hauled that thing down to Baxter because it was the closest auto parts place.
I’m glad I went there.
Todd, the gent behind the counter, immediately recognized the battery (for it was an odd size and type) and started rattling off the specs for it. In less than two minutes he had the right replacement.
The wife and I fell into conversation with him and when he found out we were just visiting, he began to suggesting places to check out.
And every one of his suggestions was right on the money.
First time I’ve run into an auto parts guy who also a tour guide.
We went back, put the battery in – after following a couple of tips form Todd — and the Magnum came alive.
Next time I’m in the area, I’ll swing by Baxter, whether I need to or not.

Amazing customer service!!! Made the mistake of calling two other auto parts store before I called here. They not only knew the products I needed, they got them in for me from the warehouse on the same day! I really appreciate the assistance they gladly gave me and their prices were better than online! Thank you!

I’ll admit, I don’t know a thing about cars. Literally nothing. But I know that the person who had my car before me did a really tricky number on the license plates. After going to 2 different autozones and spending 60 dollars are screws and mounts that didn’t work with less than wonderful customer service, I stopped by this place. The employee that worked with me didn’t hesitate to come out with a couple of options and tried everything to find the right size/​fit. Next time this will be my first stop!

Very friendly crew. Always ask for the Fleet discount.

Best place to buy windshield wipers. Just ask, and they will install them for you!!! Excellent customer service.

Easily one of the most friendly staff and accommodating for a person like me who doesn’t know everything about cars. Instead of paying a mechanic to instal a battery, I did it in their parking lot saving $ 70. That and the RainX is worth the drive.

What would you expect from an auto parts store: they carry what you need and the service is sufficient.
I have purchased some bulbs for headlights and rear taillights here lately. The service was thorough and they had what I needed.
The shop is fine and handy off Hwy 99. There’s a decent amount of parking.
The cashier was a bit chatty, which is okay, not really up for convo myself, and annoying when it holds up the line.

I chose to go to Baxter’s due to the proximity to my office, but it is in the opposite direction of my commute home. I have never been to a Baxter’s before. I always thought that all automotive stores were essentially the same. I was really wrong. I had an amazing gal in the back who assisted me with the parts I needed as well as the installation. She also ordered a part that was not in stock for me and offered to call when it got in later that day. I told her I would be in the following day to get my part. Today as my lunch break approached, I called the store and found out that my order had been zeroed out. I was not too happy and Sean could tell. He tossed out every idea under the sun to make me happy about not having my $ 16.00 part in the store and I said «It isn’t that big of a deal, why don’t you toss the money back on my card.» He did not like that idea and insisted on dropping it off to me at my office. I was stunned and accepted because he was not going to accept a no. The guy that brought the part to me was also a smiling happy employee who didn’t seem put out to be bring me my part in Friday traffic at 3:00 PM. Once he left I noticed that they had upgraded my part!?! This was totally BEYOND!!! So once I got home I knew I was going to write a review… and then it happened… Sean called to make sure I got my part and was happy. It is SO rare to get such amazing customer service that I am willing to travel from the Woodstock neighborhood in SE PDX to go to this Baxter’s in Tigard for all my care part needs going forward, and not just on my workdays!

I was able to order a part right away. It ended up being my fault and I needed another part instead. Todd helped me and took care of everything. He was able to get the replacement part that same day and made sure I was refunded the difference. Very friendly guy and he cares. Thanks for helping me out! Great experience.

I came with a problem and An employee named Todd helped me. He was a genius very knowledgable! He is an all star employee. Fixed my problem. I appreciate that and will continue to bring my business here. THANKS TODD!

I was planning on going to Napa auto parts but on my way I saw Baxter’s and made a split decision to go here since it was much closer. I am so happy I did too! I entered the store and had no idea where to go. I needed new connectors for my battery. A man asked me if I needed help which was plainly obvious. He came out checked my car and battery and knew what I needed. Supposedly they aren’t allowed to work under the hood but Alexis (the kind, generous man who was helping me) could tell I had no idea what I was doing or needed to do. He spent a good 30 minutes cutting, bending, and fixing. Doing everything I needed fixed. He was awesome! After he was done I tried to start my car and of course with my luck it didn’t, so I went back in and Alexis came out again to see the problem. The problem wasn’t his fault either which worried me at first, but the connector that he wasn’t able to fix was loose. He told me to come back Saturday so he could fix that one on his lunch! It’s not very often I meet such kind people to really go out their way to help. Definitely recommend Baxter’s!

I was in a pinch because I needed a new battery asap, and this place was on my way to work. I know use of tools and free battery checks are pretty standard, since it’s just good for business, but I always appreciate the service.
I interacted with three salespeople and they were all extremely nice and sociable. This and the convenience were the big plus for me. The prices are average, I guess. I will definitely use this place in the future.

Come here all the time. They can pretty much get any product you need. The people at the parts counter seem to know their stuff but you cannot rely solely on them. Be sure to always do research on parts yourself.
Baxter’s return policy is not that great, must have all original receipts. Their service counter seems to always be busy and you almost always have to wait.

These guys are the best! Super customer service! Nice and friendly and helpful. Will change your replacement wiper blades for you while you wait and with a smile! Alexis at the Tigard store is a sweetheart! He replaced my battery for me too (don’t think he really was supposed to) or I would have had to call AAA!

I like these guys. I don’ t know crap about cars, but they do. I like the cashier lady, who counts back your change the old fashioned way!

As part of my job duties I am in charge of our fleet maintenance. I am always in need of every day parts. Air filters, wipers, lights and oil. No matter what I need I always find in at Baxter. The store is clean and well kept and the staff is always eager to help me figure out part numbers as none of our fleet of vehicles are the same. There are many simple car maintenance tasks that you can do yourself and Baxter will help you get it right!

I know what you’re thinking. Auto Parts? Yes cars need spare parts, even a Prius needs parts sometimes. Not that I own a Prius, Thankfully I have never had to work on one nor have ever been in one. Come to think of it I have never even met or known anyone that owns one of these… What’s the plural of Prius? I mean I live in the city with highest number of Prius owners… «Per Capita». I love how people use «Per Capita» when they say how Portland ranks in the top 5 for everything in the world. I think the use of finger quotes when saying «Per Capita» should be required in these cases.
Oh Yeah! Auto Parts! I loves me’s a good Auto Parts store and this Baxter is the crème de la crème. It’s sparkling clean, well stocked and has friendly helpful staff on hand. They divide the store with about a third HI-​PO (high performance) and the rest real good parts and some hard to find ancillary auto supplies. I think of Baxter as a Mechanic’s Parts store, but that should not dissuade the mechanically inept car owners out there though. The best way to learn how to DIY auto repairs is to go to a parts store such as Baxter and dive right into it head first with a Hayne’s or Chilton’s manual and then tear your car apart and see if you can put it back together following the manual you just bought.
Have Fun!