AT&T

Every two years I have terrible experiences at franchise stores so this upgrade we made a conscious effort to go to a corporate store. Both my partner and I work/​have worked in retail management for combined decades, so it was unsettling to have two employees doing nothing but standing in a crowded store taking names for a queue that was over an hour long.
We just wanted to purchase new phones — did not want to make any changes to our plans (which are separate accts). Just pay, scan the barcodes and get out. Waited over an hr to do this simple transaction.
The employee, Jeff, who assisted us, we were very explicit in repeating half dozen time that we did not want to make any changes to the acct. Apparently that translated to «add $ 10+ insurance, a random $ 50 charge even tho it’s an add-​on line, not attaching a voice mail to the acct, reducing the line to 100 mg instead of the grandfathered unlimited plan so two days after having the phone it’s already timed out». .. In the month I’ve owned the phone I’ve had to call AT&T corporate line four times so far to fix and reverse all the eff-​ups the incompetent employees have done to a phone that is just shy of $ 1k.
My partner? Same issue. He’s used the chat service on three separate occasions to fix what an hour of waiting and terrible service has messed up. A little over a month later, we’re still not sure everything is normal yet.
When we asked AT&T how to avoid incompetent employees and mistakes, they said just order it from the website and set the new phone up from them.. . Kinda catch-​22 when you need a phone to call to set up a phone. Damned if you do, damned if you don’t. If you have to go in — just don’t go here.

I was greeted as I came by Amanda. I thought my 4S had had it and was ready to buy another — but was not prepared for the sticker shock. She proceeded to do a soft reset and cleared out my photos for me — which I had not been able to figure out. My phone acted like a teenager again as opposed to the crotchety old lady. Amanda was extremely helpful. I suppose one of these days I will have to bite the bullet and purchase a new one, but for now…:))

Picked up a Samsung Galaxy Note 4 less than 24 hours ago. I was told it would be ½ hour wait. A little over 1.5 hours later I was getting help. This store is always way too long of a wait time. After receiving the phone I spent another 7 hours installing apps and setting everything up.
The bad part is the phone was having troubles. Extreme lag. The back button would sometimes respond immediately then sometimes it would not respond at all. I called AT&T technical support and they suggested factory resetting the phone. This didnt resolve the problem. I still have the lag issues.
I went to the store in Vancouver on 63^rd and andressen and was treated poorly by the manager Riley. He stated there would be a $ 35 restocking fee. This is ridiculous for a defective phone that I have had less than 24 hours. I then proceeded to go back to the store in Portland on Washington St. I returned it back to the AT&T store and was told it would be a 20 minute wait by their manager at the Washington St location. It’s been a long time. I expect the same results as the past times I’ve been here with over an hour wait. This store is severely understaffed. Second there is only one bench for customers to sit on. The rest of their customers have to stand or sit on the floor. I write this review from the luxury of sitting on the dirty floor. After almost 50 minutes their rep finally took care of things and waived the restocking fee. I guess I will have to patiently wait for Samsung to work the bugs out before considering an upgrade again.

Writing this review solely because of the great customer service my husband and I got.
Jordan was awesome. Efficient, helpful, and even comped the temporary phone I had to buy due to my old phone breaking. He was very friendly and took the time to explain the insurance claim process even though the store was quite busy.
Thanks Jordan!

I’m so livid with ATT corporate (not this store specifically) I’ve been a customer for just over 2 years only because my son always calls them and solves my problems through the commercial customer service department. But when I call I am told a different story every time. I was out of contract on 2 phones. I was happy with my s2 but 1 of them had a charging problem. Every month for 3 months my bill has been messed up. But stupid me sees the offer to get the galaxy s4 for free, so I go for it. The phone is nice but the customer service is bs. They are raising my bill $ 40 a month even though I was paying $ 120/​mo already and I didn’t change my plan. When I asked about it they said «well you got the phone for free why are you complaing» this means the phone wasn’t free. I said I was going to return the phone. They said I do have 14 days to return the phones (used to be 30) and I would have to pay the $ 35 ea. restocking fee, plus the upgrade fee because I had the phone for longer than 3 days. so now I’ll have to pay $ 150 for nothing but it’s better than extorsion. I’m contacting the fcc.

This was a nightmare. Went to the Washington St and stood for half hour while 4 reps sat at table and talked about birthdays. Was told they did not have phone in stock after all that. Drove to Clackamas and the guy was helpful got phone but he had problems getting the online service to activiate. Not his fault but they are idiots. Two weeks later phone broke.

I upgraded to a Samsung Galaxy S4 yesterday and this was our first visit to this location. The store was pretty busy for a Saturday afternoon, but we only waited about 4 minutes for Jordan to assist us. Jordan was very friendly, informative, and just made the whole experience easy and comfortable. As with any customer/​sales rep, there are the usual AT&T plans and extra features he must tell you about, but he did so in a way that was not pushy and he would leave the topic once we declined. I told him what my needs were in a smartphone and he was able to accommodate. I was also glad that he was able to transfer my phone contacts from the old iPhone 3G to my new phone (I know, that’s ancient!!).
There were only a couple of «off» things about our visit, but I’m pretty easy-​going and things like this just happens and yet, I know other people would be really disgruntled if it happened to them and it would become the focus for a horrible experience.
First was the fact the iPad he used to process my order would freeze up and he had to select the option multiple times for it to go through. This hiccup added time (would wait up to a minute or two) and I think we were there for 45 – 50 minutes total. Second, we had to stand for almost the entire time. There are only 3 tables with chairs in the entire store; it was a busy Saturday afternoon and this is a spacious store. So, AT&T, please send them more furniture to accommodate customers and make sure their iPads are in working order.
In the future if I ever need to return to the store I hope Jordan is available to help out and that I have another agreeable experience there.

Horrible customer wait times and no restrooms to top it off. Only five cutomers ahead of me, it’s been an hour and half and still waiting for a couple of sim cards. They’re teaching people how to use phones instead of helping paying customers, and than they wonder how it’s so hard to make money. They need to setup some classes, it would save them a lot of time and money. Still waiting and no sign of help. This lesson is finally over 1.5 hour wait for one min of service. Take the DMV approach and get an express lane.

This place has the WORST customer service I have ever experienced. I’ve been a loyal AT&T customer since I got my first cell phone in ’04 but I’m seriously thinking of changing companies.
First of all, NO unlimited data plan anymore? I remember when I had my Samsung Eternity and it was $ 50 for unlimited everything. Apparently, when it finally broke and I got that $ 1 iPhone 3g deal, my data plan got messed up! I was slapped in the face witha $ 100 charge on my phone and I was baffled! After a few months, I accidentally broke my iPhone and I went here to see what are my options. I waited for about 20 minutes and this guy came up and asked me what I came here for. I explained my situation and told him all I have is $ 100 for a new phone. He told me that the Apple Store downtown can easily fix my iPhone for $ 100. He set up an appointment and I travelled downtown by max. When I got there, the Apple employees said the only thing they can do is replace my phone with a new one for $ 150. I was pissed. So I was stuck with no phone for about a month before I found out that they have these go phones for cheap. Crappy phones but can’t complain when all the phones they have are at least $ 300 if you’re not qualified for an upgrade, which I found out comes every two years. I have to wait TWO years for a new phone? Pfft. You’re funny.
Also, when I came there to get a go phone, I waited almost a full hour and there was only about ten people inside the store and there was at least the same amount of employees there. I saw two of them just play with there gadgets and stand around not helping anyone. At least the girl that helped me was somewhat nice and fast.

We needed new phones and went to our local store to see what was available. We were so lucky to work with Joseph and Ella and they were very knowledgeable about the products and extremely helpful when helping us pick the right phones for our needs. We will definitely visit this store again when we need new phones or accessories for our iPad2’s.

This place has absolutely the worst customer service ever. It’s just terrible. I called to find out if they had a certain phone in stock — on hold forever, ended up hanging up after 10 minutes — um, how many minutes are they TRYING to make me waste? I got to the store and it took them 5 minutes to even address me. Then a woman eventually took my information and told me that I should go look at phones and she would send a sales rep over. Well, that sales rep never showed up — no one asked me if I needed any help — but OTHER PEOPLE that came in after me were helped! WTF??? Also, I looked for the woman that had originally told me to go into the sea of nothingness, and she was nowhere to be found. This place can just go ahead and suck on it… I will never return, and am already thinking about how I want to switch to T-​Mobile now. Man, I hate AT&T Wireless. Worst. Service. EVER.

I hate shopping for cell phones, I always feel I’m getting ripped off, that I’ll have to sign away my first born, and that I’m going to get a high pressure sales pitch. I use my phone for calls, the calculator, and the alarm clock. That’s it. When I broke my third Motorola SLVR (I don’t do well with flip phones because I’m clumsy and drop them and break the flippy part off) my husband got me a 20 dollar Go-​phone and it worked just fine. If you have AT&T, you can use a Go-​phone and put your SIM card in it, which is great if you are going on a trip or to the beach and don’t want to risk losing your expensive nice phone.
BUT, we’re moving back to Cali and I need a phone that can do Bluetooth, since it is illegal to drive and hold a phone to your ear. So off we go to AT&T. I got a lovely orange Samsung slider phone, which isn’t as easy to break, but if you drop it while you are talking to people it will close and end the call. Ooops. I also got a Bluetooth Motorola thing, the less expensive one on the advice of the salesguy, and it’s really cool. I had to go back and get some help learning how to use it, but now that I’ve figured out how to make calls, not just receive them, I’m loving looking like a dork with my blinky blue earpiece. I do take it off when I’m not using it, I’m not THAT dorky, despite what you may hear.
The coolest thing was they had one of those money booths on the weekend we went, and I got to stand inside and grab the money. It saved us 60 bucks on the purchase of my phone and earpiece. Yay!
AND there are lots of groups that get a discount there, so if you work for a big business or are associated with a group, ask them to look. I got 15% off my monthly bill through my employer.
It doesn’t get five stars because I’m still waiting for my rebate check for the phone, and it pisses me off. If you are going to give the money just do it up front, don’t make me jump through the hoops and pray that the check arrives some day.