Porter Ranch Pharmacy

Great Location. Convenient, efficient, fast, professional. There’s always parking, the wait time is less than 15 minutes. –Staff morale needs a boost and then 5 stars is easily achieved.

I rarely give low grade 1 star reviews, since I’m always optimistic by nature. From my profile history, I tend to give high rating reviews for the majority of businesses I visit.
But the AWFUL service I endured, as the pharmacy clerks had input my INCORRECT Rx medical record # for my Rx and then, told me my insurance was invalid. I have been 100% paying my insurance premiums and I had to argue with the staff numerously!
I contacted my insurance inside the pharmacy, after being placed on hold for 55 minutes, and asked the pharmacist clerks to assist in contacting my insurance, since it was the pharmacist whom told me the contradicting news about my coverage.
They declined to assist me in calling my insurance. I had to get the pharmacy manager involved. Such HORRIBLE service, unbelievable!
After 55 minutes holding, with much frustration and aggravation — my insurance confirmed my insurance was indeed covered and valid. The pharmacy clerk erroneously entered my medical record #, not my Rx medical # for my Rx. They need to properly train their employees. The clerks are extremely lazy and INCOMPETENT!!!
Will NEVER EVER use them again. Look at all the pattern of negative 1 STAR ratings, they need to re-​evaluate.

I have to say best service ever. I received my prescriptions fast I waited less then 10 minutes, I recommend everyone try this pharmacy everyone was so efficient. Pharmacist is super helpful.

Been to the urgent care there a couple times but always used my own pharmacy. Went in with the flu on Sat and the pharmacist/​staff made me feel so welcome and joked around for the total of 4 minutes i waited. Definitely transferring my prescriptions here from the Target I go to. They deliver anywhere too. Like my job in DTLA. AMAZINGG!

Just made the switch over from cvs and I’m not gonna lie it was the best decision I’ve ever made. At cvs I was waiting anywhere from 45 to an hour and here at porter ranch i wait I wait less than 15. And not to forget the staff is ultra friendly and patient. Shout out to the pharmacist with the killer beard! Haha. Thank you!

Had an amazing experience at Porter Ranch Pharmacy, went in to pick up my prescriptions and all of the staff was extremely friendly. Richard was extremely helpful. Richard helped processing my insurance and made sure my insurance covered my medicine. He was super friendly and kind. I will definitely be going back for all of my prescription needs!

My aunts pharmacy advised me they were unable to deliver her urgently needed medicines on time, so they contracted porter ranch pharmacy to do it for them. I was advised I would have her medication by 4pm. It is now 1030 pm and I just got off the phone with the on call pharmacist who said they are dispatching a driver now and it would take up to 2 hours!!! Thats at MIDNIGHT!
Apparently they had to speak to me about a $ 3.00 co pay and that’s why they didn’t deliver, I have NO missed calls or voice mails from them regarding their beloved $ 3.00 … I would have gladly paid that when they got here. .but instead they decide not to deliver or tell me it’s not going out.
So now, she missed her full day of meds (which could cause a medical emergency again, as she was prescribed the meds from her visit to the ER) and I need to wait until MIDNIGHT to get them… all over $ 3.00 that could have been paid earlier if they just came. Now they are saying there will be no charge… oh thanks… now the 3.00 doesn’t matter? When I go off on them and I’m beyond peeved…
Unprofessional and unacceptable!
I would give negative 5 stars if I could!

Convenient and quick. Usually wait under 10 minutes. Have a ton of things for colds/​flu. Havent needed it yet but what else do you want? Used to wait 45 minutes at Target but now its just 10 minutes. Great job Porter Ranch

I appreciate everything these guys do! I love that they deliver my medication and always on time. Everytime I come in, I never leave without a smile on my face. All the staff member and pharmacist are very kind and go out of their way to make their customers happy. I will never switch to a different pharmacy now that I found Porter Ranch Pharmacy. Thank you all for your service!

I wanted to update my review with Porter Ranch pharmacy. This pharmacy never disappoints me. They are so quick and accurate with filling my prescription. They are so helpful with everything. The pharmacist answers all my questions that I have with details. I never wait more than 15 minutes and that’s on a busy day! Ever since I’ve started using Porter Ranch pharmacy, I haven’t even thought about going any where else. Thank you Porter Ranch pharmacy! I truly do appreciate you guys always being so professional and kind.

Been going here for almost a year. I have severe back pain so I’m on oxycodone. Around Oct. 2014 when I came in to get the usual meds, this pharmacy gave me the WRONG painkillers.hydrocodone. For 2 days I wasn’t feeling good and then realized what the issue was. Right away, I called the pharmacy to speak to the manager. He was very apologetic and informed my doctor about what happened right away. Their excuse was, The pharmacist who is filling my prescription hit the wrong key on the keyboard… Really? Well aren’t you glad no one got hurt… I know I am.
I forgave them and kept on going to the pharmacy because it was the most convenient option for me because my doctors office is in the same building, but after that incident I kept on checking what they were giving me every time. But today, I came in to get my usual prescription and not only did he refuse to fill it but didn’t bother fully explaining why. Once I started raising my voice, trying to understand why he will not give me my medication, he then, decided to walk up to me and told me he needs to «verify» and get an authorization from my doctor which will take 5 days… wtf I never had an issue with that prescription before.
It was 455, and I told him if he needed to verify, he needs to call my doctor right this second because they close at 5 PM. He waited until the last minute (4:59) to call my doctor’s office and of course did not get through to anyone and left a voicemail. The whole time, he was kind of rude and was not willing to help. And let me remind you, he only bothered to call after he saw that I was really frustrated and was insisting on it. Yes they are very quick with their fills, but after today’s treatment I will never go back to this pharmacy ever again!!!

I agree with «Kathy» this pharmacy is awesome! I’m transferring all my scripts. I couldn’t believe when they said, 10 minutes. I almost fainted. Walgreens used to be like that, not anymore. Thrilled to have found this pharmacy!

Unreliable and inconsistent service. I needed to fill a prescription for my dog who’s dying from Cushings and also has other medical issues. I am very disappointed with the decline in service from Porter Ranch Pharmacy.
I transferred my dog’s prescription to Porter Ranch Pharmacy from Valley Drug and Compounding. Porter Ranch offered me a better price and is closer to me. Good service for several months.
In April I called in a refill a week before I ran out of pills. When I went there several days later, I was told they hadn’t gotten an OK from the vet’s office, but no one bothered to call me or the vet. I was told I had to wait until the next day to pick up the prescription.
In May I again called prior to running out of pills. This time I told them they had to call the vet for a refill. A week later I was in the neighborhood, and even though I hadn’t heard from the pharmacy, I went there assuming the prescription was ready. I was wrong. I was told the vet’s office hadn’t sent in the OK yet. I told them I was totally out of pills. The pharmacist made two pills for me to take with me. I called the vet’s office when I got home and was told that no one had called to request a prescription until that day.
In June I again called before running out of pills. I asked them to call the vet and get an OK for the refill. I asked them to call me when the prescription was ready. I didn’t hear from them for a week, so I called and left a message for them to call me. No call. I called them a couple of hours later. I was told they hadn’t yet received a fax for the prescription. I told them that I was all out of pills. They said they would call the vet. They also told me to call the vet, which I did. The vet told me the last time they had a call from the pharmacy was May 7. When I didn’t hear from the pharmacy I called them; they said they hadn’t gotten the prescription. I called the vet to see if they had sent the prescription. I was told they had called the pharmacy right after they spoke with me. They told me they would send another fax. Later, I called the vet’s office to make sure they had sent the second fax. They had.
The next day I was told the compounding pharmacist would be in and the prescription would be ready in the afternoon. When I hadn’t heard from the pharmacy, I called to make sure my prescription was ready. I was told the pharmacist was unable to make their flight and wouldn’t be in until the next day. I cancelled my order, called the vet’s office and asked them to call in a prescription to the original pharmacy. Less than ten minutes later I got a call from the pharmacy letting me know my prescription would be ready at 3 P.M. the next day. The next morning, while I was out, Valley Drug called to let me know the prescription would be ready earlier.

Why would anyone wait at CVS or WalMart when this pharmacy has the same prices and no line? I seriously love this place. It’s easy, it’s professional and it’s quick! Besides I like supporting small businesses. The big pharmacies are a nightmare. I’ll be coming to Porter Ranch Pharmacy from now on!

Always professional, courteous and smiling. Never had had bad experience or long wait time. My insurance changed and I had to go to CVS which was HORRIBLY managed. I am I glad to back with Ralph? YES!

I have gone to this pharmacy for years and after today, I will never step foot in the there again. I get my same prescriptions every month and I was just made to feel humiliated and embarrassed by a pharmacist who has never helped me nor does he know anything about my situation! The service through the years has gone down tremendously and I not only stayed loyal but I referred people there constantly. If my dr’s and insurance company are okay with my medicines, a young, egotistical, pharmacists should have no place to cause problems and make a patient in pain feel worse than they came in feeling. I wouldn’t take my dying animal back here.

What can I say about these guys?! Alot, where should I start? They are the quickest with deliveries and never let you down. I needed medication on a saturday. I was in a lot of agony and desperate. Gave them a call and had my meds delivered in a couple hours. Forever great full and would never go anywhere else.

When I’m feeling sick, achy, irritable and impatient, there’s no other pharmacy I rely on to get me in and out quickly with all the medications I need (prescription and/​or over-​the-​counter). They are conveniently not just a pharmacy but a fully-​stocked drugstore, the perfect one-​stop shop for all my needs. The staff is extremely professional, friendly, and knowledgeable. It’s the most comforting feeling to walk into a pharmacy that truly cares about each patient and goes out of their way to make customers happy. A truly smooth and efficiently run business! I couldn’t be happier with the service and care I receive from the entire staff at Porter Ranch Pharmacy!

Customer service has gone downhill. Kristine was wonderful and helpful, unfortunately, There is one girl who works the front counter who is rude and unprofessional. The times I have gone there to pick up my prescription drugs, she didn’t appear to know what she was doing, she easily got flustered and impatient and was taking it out on me, the customer! Rolled her eyes when I told her I was paying with a debit card!(sorry my choice of payment is an inconvenience for your computer system!)
Gangster rap is playing over their sound system, real classy, wasn’t sure if I was in a professional building or a cheesy club.
Bottom line, they need to train their employees on customer service

This place is great! My insurance wouldn’t accept my insurance and she helped me know what to say to get then to fix the problem and even stayed late to make sure I got my Rx. Forget the major pharmacies, this spot is it!