Sassy Nail & Spa

I recently went to Sassy to have a fill for gels. I was a walk in so I understood I would be waiting a while, got out 3 hours from when I came in. Finally when I did go back the lady seemed polite however one of my nails curved upward (looked pretty bad) I was told her nails did the same. I took it as there was nothing she could do about it. I picked my color as we were talking about how nice gel nails looked so nice and shinny. After she was finished I went to pay and was charged $ 35.00 for gels that were a fill and my nails almost looked as if there was a dull film on them, not shinny at all, I figured I would I would go home an put a clear top coat which made them nice an shinny. Needless to say I wont be back and I would not recommend this place. I would much rather drive a distance over being convenient then get stuck being charged different prices as many people have had complaints over pricing.

My wife and I went into just get manicures, why wife picks her color and I just get mine buffed. While this place is nice and they have a bar, I had a horrible tech. She seems like she didn’t care.
After she was done I told her I wanted mine buffed. She had attitude and half assed my buff. When I went to pay for us it should have been $ 24 dollars instead my tech charged $ 29 I asked why she said for my buff extra $ 5…first off she never told me it would be an additional charge and second if my whole got paint at no extra charge why would they charge me extra for buff. They did a below average job on our nails so we won’t be going back

This salon is above and beyond your typical nail salon. A full bar? C’mon. It’s amazing. I love Johnny, he always has the biggest smile on his face. The salon is gorgeous. Wait time can get a little long but what do you expect? They’re the best salon in town.

I went on a Monday night to get a mani-​pedi. Don’t be fooled by the great price. By Tuesday morning the polish was coming off my fingernails and the French manicure on my toes didn’t even last a week. When I went back to have them re do the nails they acted put out and said the polish never lasts on the hands. Excuse me but it should last more than one day. Will not be returning. Buyer beware!

Fun but they are tricksters and will double charge for drinks and act confused because of their lack of English speaking skills.
My bridesmaids took me there for a fun outing. I wanted to pay for their drinks so I told the manager I was paying for the drinks and I did. One of the other employees then charged one of the my bridesmaids for some of her drinks. There was no receipt so we didn’t have proof. It was a fun time but we ended up overpaying for mediocre drinks.
The sassy pedicure was also not worth the price. I guess it really depends on who is doing your pedicure. Some of the staff know how to do massages and some don’t.
I won’t return because I have my regular salon that I attend weekly.
We also had an appointment but we still waited 30 minutes before they took us.

I always call to make an appointment a day or so out and every single time, you end up waiting 20 to 25 minutes past your appointment time. What’s the point of calling in if you wait just as long as walk ins!!!

Sassy’s was recommended by a friend so I tried them for a manicure. Did not have to wait long but I felt like I was playing musical chairs. One person would wrap my nails to remove old polish and I was transferred to a different person to finish. The technician painted my nails and then proceeded to file on my nails after they were painted which was very rough but the polish lasted forever. My 2^nd experience was for a mani/​pedi. I had to wait 45 min. One employee did my pedicure and concentrated on massaging my calves but did little with my feet which needed the attention. I was then transferred to another person for the manicure. He cut my nails and cuticles which hurt for a week after. I lost 3 nails in 2 weeks so I’m not sure what happened. I’ve since removed the polish myself and had to cut all my nails down to nothing. The pedicure chairs were only rinsed with hot water; a can of scrubbing bubbles was on the floor which which was never used.

I made an appt through the owner for Vincent, and Johnny forgot to write it down. When I arrived I was told after checking in and picking my nail color that my appt wasn’t in the books. Johnny was called up and gave his «sorry Baby» I forgot to write down… I said okay well I’m going to leave because Vincent is the best one and who I wanted for my nails. Johnny grabbed my arm as I was walking out and said «Why you mad, you can’t be mad» I said I’m not mad just busy like you and this is the only day I have to get this done. He was rude to me and kept telling me I couldn’t be mad that he didn’t write my appt down. When I got home I asked on my facebook page where else I could go and get my nails done… after writing this I began to get private messages from Johnny asking why I wrote that on my facebook. I said because I want my nails done and you didn’t have an appt for me with Vincent that day. There is really no one else that I prefer to do my nails at Sassy. He offered me free nails when I came next (more on that later)… so I made another appointment with Vincent on Thursday, April 30^th. I was sitting getting my nails done when Johnny the owner approached me and said «why are you here» I told him because I like Vincent. He replied «who owns this place» I said «you do but I like Vincent» He then said «you don’t like me» and I replied «not really». He then began to say horrible things to me and tell me that I was saying negative things about him and sassy. I said Johnny that is not true as all I had said was «where can I get my nails done, Not Sassy?» because I had already been to Sassy and they did not have my appt wrote down. He continued to accuse me of talking about him and his business stating «my friends had told him this» Again this is while I am sitting getting my nails done and again this is the owner Johnny doing this. The next time he walked by me he did a motion with his hand across his throat and said «Last Time» …I was shocked and replied… don’t worry I won’t be back. He continued to speak nasty to me. Vincent was shocked and apologized for the behavior of the owner. I had began to cry at this point and the harassment continued. He next came up to me and said «only Vincent can do your nails when you come here» Again I replied… I won’t be back. He then said to me… «who gave you gift cards for your fundraising when you asked. I said «I have never fundraised so I’m not sure who you think I am now but that wasn’t me» He then said it again. This harassment continued the entire 45 minutes I was getting my nails done. When I went to leave, I PAID… remember I was told my nails would be Free when I returned. Johnny then followed me to my car and continue with the «why are you mad» «let’s talk» «how can you be mad» «you said negative stuff about me»… this was all because I posted on my private facebook asking where else I could get my nails done. I have never been so shocked or treated so bad in my life, especially over nails. I later found out from friends that Johnny has been asking my friends as they come in what I have said. This is the most unprofessional owner I have ever met… and by the way Women hate to be called BABY. I wouldn’t recommend this place to my worst enemy and I hope that one day Vincent opens his own place.

First time going and I loved it! Myself and my sister decided to stop in for manicures and pedicures, and cocktails. The atmosphere is very relaxing, staff friendly, good drinks and my manicure and pedicure was actually done well! I will defiantly be back.

Well, I am regular at Sassy and apparently the word has got out. Now, they’re a bit too busy for my liking. I usually go after work around 3:30 or later. It is getting harder amd harder to get in. :(Even if I make an appt. they are never on time, I still have to wait. That’s what sucks about them taking walk-​ins. They always seem to confict w/​each other, it’s gets very chaotic. I hate that they don’t have a counter person at the front ²⁴⁄₇. I can’t imagine how much business they lose by not having someone up front.
Everyone is generally nice (could use more people), place is clean, bar is nice (when there is someone there and/​or not stuck up front at desk), prices are average and pedi’s are always good and I do have my favorite manicurist, which also makes it harder to get in. I really do love the place, but it seems to be getting more popular which makes it harder for the regulars.

The gorgeous wall in front of the salon is a plus and a minus. Plus, like I said, «it’s a nice wall.» Minus, if they get busy, they can’t see or may be too busy to greet you. I came in on a Monday afternoon, they were pretty damn busy. I consider that a plus also. We sat for about ten minutes, were greeted, and seated as soon as possible. I came with my lady. Behind the wall is a very nice salon with a nice bar, well designed pedicure stations, and manicure stations. They have an excellent selection of manicure and pedicure choices. I chose the cool mint and the lady chose lavender. I’m even impressed with the presentation of the treatments. Check out the photos if you’re curious.
OK, the actual treatment was okay not spectacular, but OK/​good. I think spas forget that the massage is a big damn deal. The cool mint feels excellent; I was expecting it to. Let me rephrase that, the reason why the treatment was just OK is because of the massage. I need this lady to dig in. I’m just saying. I’m writing this during my experience, her massage was a progression. She began to get slightly deeper as the massage furthered. I could have used more pressure. I’ll still tip though. Hopefully they read reviews. My lady said hers, meaning the massage, was pretty good. I think I’m going to ask for males to do my pedicures. Sorry little lady, I need you to use some elbow grease. Love ladies but this man needs his dogs in order. You’ll enjoy your experience I’m sure.
Hmmmm I would call them pricey, but honestly they are the best in the area thus far so you pay for what you get. My dollars must be treated like royalty and I want the same for you. — Get Lowe signing off

I love Janet, she’s the only one I go to for no chip pink and white. She always does a fantastic job!!!

Loved it they serve alcohol so us moms can have a glass of wine while getting a pedi service was quick and professional I will be back again and again

I am not a fan of Sassy’s Spa and Nails. This place was recommended by my coworkers and it was just down the street from my job. What I did notice about the salon was that it was clean and well taken care. I liked the area it was in, very clean.
However, what turned me off to the place was the fact that I could never keep the same technician. I would start with one and then end up with another. I couldn’t understand that. And it felt like the person who finished me up really didn’t know what they were doing.
Now this is what killed me, the technician finished my nails, but my nails were crooked. I brought it to the technician’s attention, and I got told that my fingers were just crooked. Are they really telling me that my fingers are crooked? Really?! So they’re trying to explain that my fingers are crooked, and since I’m not going with that theory, the owner jumps in. He examines my nails and I guess fingers too, I tell him my issue, and then he tries to persuade me on the crooked fingers theory as well. I don’t buy it, so I’m given to a third technician. She had to start all over to make them right. Surprisingly my nails became straight, so why was there such a problem the first time.
Also, the receptionist is not aware of the prices. I decided to make an appointment before coming and I asked the price of a pink and white fill. She gave me a price and then asked me if I wanted a single or double. I wasn’t asking about a burger but my nails, so I asked what was the difference and she really couldn’t give me an explanation. So I said I guess I’ll just go with the cheapest thing and she said it was a single. OK. Great. So I get there, the technician starts doing my nails and I tell him I want a single since its the cheapest, he looks at me like I was speaking in a foreign language. My nails get done and he tells me how much I owe and I say «no» because I asked for a single, and he says it’s still this price. So I bring the receptionist into the conversation, and then she explains that she thought I wanted a design. I’m still very confused about their pricing and I know that she’s very confused as well. Considering she works there and it looked like she gets her nails done there also, she should really know the pricing. She also had the audacity to try to convince that my fingers were crooked too.
All I came into this place for was a fill in which should take about an hour; however, I was there for two and a half hours after I got off of work. That is unacceptable to me. I will not be back to this place again, it is horrible. I will not recommend this place, but someone else may have a better experience. So if you decide to go; go at your own risk and time.

I walked in without an appointment and even though they were busy I got right in! One of the best manicures I’ve gotten in the area. I will definitely be giving them more business in the future. :-)

Love this place. Very clean and modern. You can tell that they’re very popular because they are always bustling with people. But I never feel rushed there, unlike other nail salons. They gave me a nice pedicure and the owner is very friendly and speaks English. It’s a little bit out of the way but worth the drive!

I moved here recently and found Sassy Nails and really like going there. I’ve tried a few places but this is the best.

I walked in for a pedicure and a technician was able to accommodate me right away. My nail tech was very nice, we had a good conversation, and I received an excellent massage. Also, the place seemed very clean and everyone working there was very friendly.
Here is why Sassy Nails received two stars:
I was disappointed in the polish selection. They carry OPI and China Glaze nail polishes and the colors were all outdated (from at least two seasons ago). I picked out an OPI polish and the nail tech applied it to my toes. The polish chipped within days and continued to chip over the following couple of weeks. I have never had a pedicure chip, the polish always grows out and my pedicures typically last four weeks. This pedicure only lasted a couple of days. I am not sure if it was because the polish was old, but it chipped like crazy. I won’t be going back to Sassy.

This place was busy, but I didn’t have to wait long. The service was good. I really liked the peppermint scrub they used. And they did a great job on my nails. Only thing I didn’t like, is they didn’t tell me getting polka dots would cost an extra $ 5. But now I know, and I guess I should have asked.

I absolutely LOVE Sassy’s! I am from Valpo and Sassy’s is in Portage, and I drive the extra ten minutes each way to visit this establishment… all while passing about 20 other nail places on the way! Johnny and his staff are all SO friendly & always go above and beyond to make everyone’s experience great… every single time. I appreciate that as a small business owner myself. I always get a gel no chip full set or fill & they have every color you can ever imagine! And I LOVE sparkles/​bling and they go out of their way to make sure I’m «sparkling» each time! :) They also have the BEST pedicures around! There are plenty to choose from in all price ranges so it’s great for everyone. I am so happy I found this little gem in Portage! You’ve gotta try it!