Pep Boys

Update, received email from the service manager asking who I talked to Sunday and how he can help make it right. I replied I’m not mad at the kid, but at the situation. I don’t think he can help, I don’t feel I can go back there even if I wanted without worrying what are they doing to my truck. Plus I already told them I was taking my money somewhere else. I’m asking Pep Boys customer service to reimburse me for my time and gas, just like I put in my first email to them. Or make it worth my while to go to another location.

Craig Olejar was one of the most professional people I have met in the auto repair industry. He was very polite, knowledgeable and changed my battery in less than an hour at 6pm! major skills are needed to manage a busy time like that. ¹⁰⁄₁₀ would go again.

On the road for business and stopped for an oil change. I was quoted $ 39.95 plus shop fees, which seemed high. I questioned the guy, as it as a standard oil change, and with the extra fees would be more than $ 50.
I ended up finding a coupon online for a $ 19.95 oil change, so I decided to have it done. After a two hour wait, I was billed over $ 40 with all the bullshit fees! I know it’s not a or of money, but it’s the principal of the games that they played. I will never go to another Pep Boys, as my first impression is they are just looking to add extra costs to any repair. Not my kind of mechanic!

Took my car in for a check engine light. I needed a new motor, and the repair took 2 months to fix. I kept calling for an update and experienced to many delays and the manager was really rude. When the car was finally ready, the manager gave me a discount because they took so long to repair it. I wouldn’t recommend it.

My Honda Pilot started leaking coolant a few months ago. I had Pep Boys diagnose the problem and they informed me that I needed a new radiator (well over 1,000 dollars). A few months later the leak returned. This time Pep Boys informed me that my gaskets needed to be replaced for another 1000 dollars. It’s been less than a few months and the leak has returned. The employees are friendly, and the service turnaround is relatively fast, but my car is never completely fixed. I want my car to be fixed, but I don’t want to give Pep Boys thousands of dollars a year to keep my 2007 vehicle running safely. I don’t know if I should give this service center another chance to fix it right or look for a more competent business.

So they placed our order wrong, not once but twice. I like to be able to say positive things but there isn’t anything positive that we can say about this business. Just don’t use them.

Being new to Michigan, when my car was experiencing troubles, I wanted a service name I could trust. I had used Pep Boys several times back in California, and figured that I would give them a try here in Michigan. I have to say that I have never received better service than I have at this location.
The employees are extremely friendly, polite and professional. I have always received prompt attention, and have never witnessed any employee sitting around or ignoring customers. They took the time to check my car completely and then spent time explaining to me — in simple terms — what was wrong with it and what repairs would be needed. They worked with me to find me the best possible deal, and when applicable, priced out different brands of products to find something that would fit my budget.
The technicians took the time to make sure that the jobs was done safely, and correctly. It was evident that they took pride in their work, and that my satisfaction was a priority. I am aware that I am not always the most easy customer to deal with. I can be demanding and am often in a hurry. However, regardless of the time restrictions or attitude I may have given the employees, they still treated me wonderfully, and always got my car back to me within the time range I had specified.
I have taken my car in 3 times in 7 months — all for substantial repairs (intake manifold, spark plugs and coils, check engine lights) — and have consistently had a positive experience, good service, and a more than fair price. Though no one enjoys car repairs (or paying for them) When I find myself looking for a mechanic, I will be sure to come back here.