Cole Buick GMC Cadillac

Great customer service! Talked to Bruce about looking at a car on a Tuesday. He contacted the dealership in Marshall about the vehicle and asked if it was a nice car and if he would sell it to a friend and the guy said yes to both. Bruce and his wife drove to Marshall that night to get the car. I looked at the car Wednesday evening and loved it! Took it home that night! Only issue was the gas cap light was on as well as the malfunction light and the wiper fluid spout wasn’t hooked up on the passenger side. The dealership ordered a new gas cap and a spare key and an owners manual. Would definitely recommend this dealership to a friend or family member!

Purchased a new 2015 GMC Sierra Denali in July of 2015 and love the truck — but will never step into the dealership again because their service department is so terrible. Service after the sale is an important part of a purchase decision and we would never buy from Cole Buick GMC again. Unprofessional behavior, refusal to call back and try to resolve a problem, service reps who are not knowledgeable, dismissive and condescending behavior toward a female customer… I could continue to list the issues we experienced. It is as if they were trying their best to make us dissatisfied instead of helping to resolve a problem. WARNING to those thinking of purchasing a vehicle!

I had a 2:30pm appointment to perform an oil change, change a headlight, and check an intermittent engine light. At 4pm I received a call stating that the engine light was due to an oil pressure switch and screen and that it would be $ 450+ to fix even though the the engine light was not currently on. I was also asked if I wanted to do a 100k mile tune-​up for $ 280. I asked what was included in the tune-​up to which I was told the spark plugs would be changed. 8 spark plugs for $ 280?!? I’m not a mechanic, but I’m not an idiot either. The last time I was in for an oil change I was asked if I wanted to do the 100k mile service which changed out all the vehicle fluids for about $ 1500. I asked why only the tune-​up was recommended this time instead of the entire service to which they responded that they could do the service as well if I wanted. My question is do I need it or not, last time you recommended the full service, this time only the tune-​up. What do I really need? I can’t trust a dealership service department who isn’t even on the same page with what they recommend each time I come in. Very unclear, inconsistent message. Why $ 1500 100k service one time and only a $ 280 tune-​up the next time? Quite a scam you have going on. Also, for a place that requires appointments vs. walk in’s, why does it take from 2:30pm to 4pm before anyone had a chance to plug in a code reader and tell me what the engine light had been on for? And the oil change and headlight hadn’t even been started yet? An hour and a half! What were they doing with my truck for an hour and a half? This is not anywhere close to good customer service. My expectation is that if I drop of my vehicle the oil change and headlight change should take less than an hour total. The engine light diagnosis should take about 5 minutes to plug in and check out. I expect consistent information about what services/​tune-​ups my vehicle needs and why. I would also expect a more detailed explanation of what is exactly included in each service. For example, what is included in a transmission service? Are you draining the transmission fluid and re-​filling it or is there more too it than that? When I asked about the $ 280 charge for a tune-​up only to be told that they change out spark plugs and that’s it, then why are you calling it a tune-​up? Why don’t you just say at 100k miles we recommend new spark plugs and that will cost $ 280? At least then I can make an informed decision on what I want done. I’ll tell you why you don’t, because you enjoy ripping people off who don’t know enough to ask simple questions about what actual work is being done. I want to see a statement of work for everything that is being done for the 100k service and tune-​up. I want an itemized list of parts and labor being performed for each activity. No transparency here.

Could not be any happier.
Neil Mcmahon exceeded our expectations as he worked hard to find the perfect vehicle for my wife and took extra time to show her how everything worked on the new vehicle.
The whole process was fast and easy. Cole has definitely earned our business for all new vehicle purchases in the future.

This dealership/​service department took great care of us when my buick broke down near them on a road trip back home to Chicago. If they treated us this well, I can only imagine how well they treat their regular customers!

I recently bought a new Cadillac Escalade from Cole Glimore. I had ordered this vehicle in May as I was waiting on the availability of certain options that would only become availableon the 2015.5 models. Cole Gilmore provided me with updates throughout this process in regards to the order being received and production dates. Once the vehicle was received, I was notified that I could pick it up the next day and our salesman, Neil, was there to introduce us to the vehicle.
We have a daughter in a wheelchair and I was concerned about parking in the snow. They opened the showroom floor and allowed me to drive my trade in onto the showroom floor then they brought our new vehicle into the showroom. This allowed Neil to give us a complete walk through on all the systems in a dry and warm environment. All in all, Neil spent about 2 hours with us to make sure that we were familiar with the vehicle. All in all, it was a very pleasurable experience and we would highly recommend Cole Gilmore for auto purchases.

We’ve done business with Cole Automotive for over 20 years and have bought over 60 vehicles from them. We have just bought the last vehicle we will ever buy from them. We agreed upon the price of the vehicle and then the paperwork was drawn up. We assumed the paperwork would reflect the agreed upon price. The business manager did not go over the paperwork, but merely showed where to sign. My mistake… I didn’t look close enough to catch the difference in price. The paperwork showed the cost of the vehicle as $ 3,000 higher than we had agreed to. Days later, when I called the dealership to go over this I was told that they would look into it. Then I received a call letting me know that the Sales Manager (Jack) said «a deals a deal because they signed the paperwork». We got screwed by them and they don’t care. Either Cole Automotive made a mistake, or they intentionally set out to see if they could make more money on the deal and slip it past us. In either case, we can’t continue to do business with a firm with these type of business ethics. It truly is a shame that a dealership would treat its long term customers this way. I can only imagine what they feel is an «OK» way to treat non-​long term customers. If you choose to do business with this dealership you will want to make sure you get everything in writing beforehand and then make sure you check every bit of paperwork you get from them. Try to keep from getting taken like we did.