Jiffy Lube

They sell your phone number to marketing companies. I got my oil changed there two weeks ago and now I get harassed everyday by people with windshield chip repair services etc. Do not provide them your phone number. I gave one star because I can’t give zero.

Update of review below: Got an email from corporate and a phone call from the regional manager. Both very nice. Then a call from the store’s manager asking what type of oil my car needed so he could order it for me. Everyone was very nice about it, they all seemed very genuinely concerned about the review and wanted to make sure I knew they were fixing things and getting better. They also said the smokers were no longer working for them, that they had been let go before my second visit. I went by the other day and picked up 5 quarts of oil, saw that there were a couple of new employees working there, so maybe give them another chance. Read less
We’ve been bringing our car to this location for several years, never had any complaints. This past year we have had a different experience. The first problem was that the employees reeked of pot. We observed one guy smoking in his truck. He admitted to it when we confronted him about it. We decided not to go back. I don’t care if someone smokes or drinks, but you don’t do it at work!
Then I had a new to me car that had too much oil added, I really needed to get an oil change and the proper amount of oil. It was raining and I didn’t feel like crawling underneath to do it myself, so against my better judgement I took it up to this Jiffy Lube (it’s Port Townsend, your choices are limited) I told them to make sure they didn’t over fill the oil, they even commented that the oil was overfull when I brought it in and how bad that was, but when I got home and checked the oil myself, it was again overfull! I brought it back and they drained some oil out (to make it worse it was my oil that I provided because they didn’t carry the kind I needed for my vehicle). This time I made them show me before I left.
They did refund all my money without my asking and apologized, so that’s good. But this was totally the last straw, beware of this Jiffy Lube.

Good service but when you have to wait for an hour or so it would be nice to have a clean and comfortable place to wait… with free wifi. The chairs look good but within 10 minutes sitting turn out to be really uncomfortable. The coffee was fresh but I had to set it on the floor, no table in the lobby for customers. The bathroom needed cleaning and had no hot water. Little things like that kept me from giving a 5 star rating.

OMG, I have never come across such an obtuse, passive aggressive, just plan rude member of staff as at Jiffy Lube, after such a horrendous experience just trying to ask Russ simple questions, I reversed out, looking back as he was reentering the shop giving me a reverse «finger».
I would never let a lout like «Russ» near my vehicle, peoples attitudes reflect in their work. I am surprised that Jiffy Lube would employ such a lout, they obviously do not care about either customer service or actual service.
Its a shame as I had had a wonderful experience with the very pleasant Robert in the morning and had gone back simply because of his treatment.

I visit Port Townsend frequently, and there is just something about the seaside Victorian arts community that makes me think: «This car needs an oil change.» Maybe it’s the convenient location on the way in to town but, for whatever reason, this is where I’ve been taking my car for oil changes, despite living in Seattle.
I am pleased to say the PT Jiffy Lube does a great job. They are efficient, courteous and delivered exactly what I asked for without the desperate up-​sell you would expect from Jiffy Lube. The service suited the expectations you would have of a drive-​up oil change place.

I stopped there on a Sunday afternoon with a local friend, who’s been going here for a long, long time. Pulled car in, attendant said it would be a 20-​minute wait. We said okay, and he rudely asked me if the car had been here before. I said Jiffy Lube in CA. Grunt. He asked me what kind of oil I used. I said I didn’t know, would he be able to look it up. He left for a minute, came back and said he couldn’t see the CA records. I asked him to explain the differences between the $ 29.99 service and the one that was more expensive. He explained and I said I’d go for the higher-​level one.
We were ready to leave car and go for a walk, but my friend and I looked at each other, realized what an ass this man was being, and decided not to get the oil changed here. As we pulled out, he just glared at me. Glared.
From the moment I pulled in, he could not have been less customer-​service oriented. I was very surprised at the reception I got here – the Jiffy Lube in Monterey has always been wonderful.
Taking my business elsewhere.

On our vacation, the little yellow light comes on and we stop to get our oil changed. The guys are efficient as my granddaughter and I stay in the car and observed. Rushing around, shouting their specific procedures, we wondered if they went home and yelled too! The guys were friendly and we briefly spoke to a couple of workers. We were on our way in no time! Oil changed, tire pressure checked, all windows washed… Thanks guys!
Just never ask for a restaurant recommendation!

I went here once to try them out because I got a special discount coupon. I think they did a good enough job, but by the time the add-​ons were counted I came out with a $ 35 oil change. I can do a lot better.