Perfect Partys

If I could give this business zero stars I would. DO NOT RENT from them! I rented a dance floor from them for my wedding. When they finally delivered the floor 5 hours late), it was missing the tools and proper screws to assemble it correctly and some of the pieces to the dance floor was bent. We were not able to put the metal siding around the dance floor to hold it together because some of the screws were incorrect and siding did not fit. Our floor was falling apart as people were dancing on it. Terrible! We ended up not using the siding at all which got left behind.
They do not tell you what tools are needed before hand. In our case, we had a destination wedding and had to scramble for an Allen wrench. The owner didn’t work with us at all and is not taking responsibility for not providing all information beforehand to assemble the dance floor properly which we later found out was faulty anyway.
I plan on reporting this to BBB and looking at the other reviews, people have had the same exact problem we did. I wish I looked at the reviews before booking with them!

Stay clear of this place! They are totally unorganized, rude and will make your special day way more stressful than it should be!

Worst experience with any type of business I have ever had! If I could give a 0 star I would. The owner Melissa is a poor excuse for a «business owner» and we’re in contact with BBB, however, it seems that based on the other reviews online that it won’t do much good.
When I shopped event rental companies for my wedding almost a year ago Perfect «Partys» was the company that provided me with the quickest call back (actually the only one that called me back). My satisfaction with their service ends there.
Long story short (ish): scheduled rentals almost a year ago (200+ chairs, glasses, silverware, dry bar, tables, linens) and paid ~$ 600 (50%) to reserve the date. Was assured we could add delivery at a layer time or change our order any time, up until two weeks to our date. Added delivery and some additional items to our order in June and paid our remaining balance, including our delivery ($ 600+). The week prior to our wedding I called and spoke with someone who said they didn’t have a delivery time set up for us and offered either a 10am-​12pm, 1−3pm, or 3−5pm delivery slot. I accepted the earliest slot since our venue is not open after 5pm. On the phone I confirmed 10am-​12pm multiple times. The day before the wedding, when delivery was supposed to take place, I called the shop at 12:05, after my expected delivery time slot was up to check where the delivery was. Becca answered and let me know they were «in Belfair and running a little late, but we were their next stop». Fine. At 1:00 I called the shop to get an update. Becca said she would have to call the delivery drivers and see where they were and call me right back. Ok. Twenty-​five minutes later I called back since I still had not received a call back. A super rude guy answered and told me he’d «see if he could do anything» to check on my situation. At 1:50– almost two hours after my latest acceptable delivery time I received a call back from Becca stating that they had me scheduled for delivery in the 3pm-​5pm time slot but I’d be their first stop in that time slot. I let her know we had the venue for setup only until 5pm, that they had made an error on delivery time, and that we needed to be their top priority, as we had a noon wedding the next day and no other time to set up. She said she understood. At 4:13 I finally called them AGAIN to see where the delivery was and they were «just packing up» to come deliver to us. Apparently after I don’t know how many times of expressing my concern that we would be kicked out of the venue prior to them arriving, they still thought we would be ok to deliver to after five o’clock! They called me at 4:50 to say the truck had just left the shop and would be there shortly. It arrived at 5:07, after the venue employee was locking up and asking us to leave– causing us additional fees by being at the venue beyond our allotted time. They took their sweet time unloading their trashy vehicle of our items and cost us $ 100/​hour for staying at the venue until 5:40. Thanks Melissa!
When our delivery finally did show up, Melissa decided that instead of making her company’s error better and waiving our delivery charge or cutting us a discount she would completely deny they’d ever made an error and inform me that I was in the wrong because I hadn’t let them know how urgently we needed our delivery. Completely laughable. Stay away at all costs!

Worst business ever!!! Stay away from this place and definitely take the time to read other reviews as they all state that these people are the worst. Poor products, communication, punctuality, and very stressful to deal with! When planning an event, you need these qualities in your party rental company and these folks are hardly professional. It’s a shame I have to even give them one star. Pay the extra bucks and go with someone else.

I am very disappointed with the (non) service from Perfect Partys in Port Orchard! One month before my wedding I paid to rent 100 napkins from them. 9 days before the pick-​up date I had to cancel the order and called to inform, as well as requested the refund. I was told that to receive 100% refund I should have called 10 days before the pick-​up date and not 9 days (I would like to know what action was taken during that 1 day, to make the Perfect Partys keep 50% of my payment. I’m sure none.) So I asked how long it would take for the payment to be submitted, and I was told within 7 – 8 days. Well, today is exactly 2.5 months and we have not yet received the money! My husband called several times, and in one of those times he was told that we had not even paid! I had to retrieve the transaction details and send to Perfect Partys for them to have as a reference for their accounting! I just called again today and I was told again that I cannot expect 100% payment, because of the company’s regulation. Great, how about the regulation to refund the customer within 7 – 8 days? The staff I spoke to said that she will remind the owner again. Interesting!

We ordered linens and chairs for my wedding 6 months in advance. The DAY BEFORE the wedding my father went to pick everything up and found out that the linens were not ready and we would not have them for the wedding. They never contacted us letting us know there was a problem. My caterer has worked with them before and received stained, unclean linens. They are not customer friendly or conscious what so ever.
We asked for a refund and are currently jumping through hoops to get our money back.
Not once have we received any sort of apology or explanation from the owner.

I strongly recommend steering clear of this business. We reserved a bounce house for a party in early June and paid a $ 60 deposit. The house never showed up and no one at the company could tell me why. I tried half a dozen times to get my deposit back and finally filed a complaint with the BBB. As of today (mid August) the BBB has contacted the business four times trying to get them to respond to my complaint and they have not. I cannot get my deposit back. It’s hard to believe anyone can stay in business operating this way. The worst part is they appear to be not only incompetent (failure to deliver the promised product) but unethical as well (refusing to refund my deposit or even respond to me).

I’d highly suggest you stay clear of this business. Our family used them for a wedding this past weekend (rental of tents, tables/​chairs, linens, dance floor) and the experience was quite poor.
Issues:
— They were 7 hours late. Their staff confirmed a 9am arrival time on Friday, and didn’t show up until after 4pm, even after repeated calls during the day. They arrived right when we were starting our rehearsal, and rehearsal dinner, which was really frustrating. This led to significant stress for the bride and groom.
— They didn’t offer ANY concessions for their shortfalls (being late, forgetting items, etc). In fact they were quite rude about it.
— Critical items were missing in their initial delivery. They were short linens and pieces of the dance floor.
— Their rental gear is in poor condition. The large tent for covering our dining area had many small holes in it (thank goodness it didn’t rain), and had a musty odor. The dance floor was missing over half of the screws that hold it together, and they don’t even provide the tools to assemble it. In fact, we had to use duct tape to hold a few pieces together which was dangerous.
— This is not a professional outfit.
Even if the price seems good, consider the entire package before deciding to use Perfect Partys.

If you want newer well keep rentals it’s worth the higher rental charges to go to Tacoma. Perfect Parties rentals are old, worn out, and dirty.

My husband and I rented plates and silverware for our wedding (July 2012). Their prices were one of the best I could find and they were the only local place that still had these items available just 2 months before our date. I also found some paper cake plates and napkins there, which saved me some time. The store is nothing special and some of their rental items look really outdated but they had the basic items I needed at a reasonable rate. They were also really flexible with their return timeframe. We picked the items up on a Friday, enjoyed our wedding and honeymoon, and were able to return the items on Sunday… all for a one day rental fee!