Dana’s Heating, Inc

Tried to get these clowns to come do a inspection on a Hvac unit on a condo I was purchasing… Unfortunately they were the only company which had any availability on short notice (that should tell you something right there). The number of hoops they expected me to jump through was ridiculous… Wouldn’t except payment over the phone, someone had to be on sight to pay them… Need an email form from the seller… Phone calls from the listing agent verifying they could look at the unit… Ridiculous

Unreliable and unprofessional. Wanted me to buy a brand new furnace instead of fix mine. Luckily I called a different company that came out and was smart enough to fix my furnace instead of trying to sell me a new one. This company seems to be pushy with sales and not interested in fixing the problem. Highly do not recommend.

I have read the reviews posted about Dana’s. The bad ones seem too focus on the cost. Yes it costs money to have knowledgeable people do unpleasant work in cramped and dirty spaces. Dana’s does all of that. Their prices are at the higher end of the scale. But they are reliable and they stand behind their work. I have used them for 5 years to maintain my home heating and cooling systems. The systems always work when I need them. Dana’s shows up when they say they will and their service techs know what they are doing. If you are looking for a cheapo job don’t call them. If you want reputable quality work for a fair price you should consider Dana’s.

I’ve used dan’s for over 10 years, this company is professional, reasonable, and sell high quality materials. There is no one around the Gig Harbor area that can do the job better than Dan’s. Rock solid 5 stars!

Call this the day the internet won.
When my heater decided to stop working a few months ago, I called Dana’s for an estimate. First, the good part — they sent someone out the same day to look at it, and he was able to quickly identify the problem, some burned out fusable links. The technician was was friendly and explained everything he was seeing as I looked over his shoulder (what can I say, I’m a curious guy), and had a likely fix in mind in about 15 or 20 minutes.
Now that he knew what was wrong, he went to create an estimate. And here’s where it went south.
He spent longer in his van, doing I’m-not-sure-what, than it took him to discover the problem. When he emerged, iPad in hand, he approached me with an estimate for over $ 600, presented as if it were a done deal, and not as if it represented a major and unexpected expense. His propensity to explain everything seemed to also vanish, and I had to ask to see the details of the estimate, where I saw that the fusable links had been priced out at $ 120 for replacement. That’s $ 120 each, mind you — $ 480 total, just for parts. The rest of the costs were the initial site visit (about $ 130, I believe) and some other equipment charges.
My gut sank. But I recovered quickly, and said «no thank you.» I paid the site visit fee and saw our friendly, expensive technician off in his big van. Then I went online.
I matched the part I saw him tinkering with and did some searching around. I found the same part listed at multiple vendors, at prices from $ 20 to $ 40 per part. I chose the source that looked most reputable and ordered it, spending less than $ 100 all told. I got all four parts, mind you, for less than one part Dana’s wanted to charge me for.
When the parts arrived, I opened the furnace, carefully removed each of the old parts and replaced it with the new. 15 minutes later (maybe less, but I’m also a generous man), I had a working furnace again.
So let’s break it down. Friendly and prompt service, check. Knowledgeable technician, check. 600% markup for a very simple fix, check and double check.
Arm yourselves, people. Do not let yourself be ripped off by this outfit. Get a second opinion, or better yet, do some of your own research.
As for me, I will never — NEVER — invite Dana’s Heating to my home again. No matter how nice you are, I will never choose to be ripped off.
Internet, for the win.

We have been using Dana’s Heating to perform routine maintenance since moving here six years ago. Even though it was working (inefficiently) we decided to replace our 34 year old furnace. Tim (the sales person) and Roger (the manager) worked together to assure that we would have an efficient, successful outcome. The crew that performed the install was very polite and professional throughout the process. After the furnace was installed they replaced our old thermostat with a very easy-​to-​use programmable version and thoroughly cleaned all our duct work. We highly recommend this company to all.