Hermy’s BMW & Triumph

In fairness to Hermy’s I’ll leave the rating decision to the reader. I brought my 2011 RT to Hermy’s to trade up to a 2015 on April 28, 2015. The phone quote was good for the RT which had but 15K on it. When I arrived they liked the look of the bike which was but 4 months past warranty. Unfortunately they found an oil leak and dropped the offer considerably (more than $ 1500). Quite understandable. I was quite unnerved by the turn of events and as they suggested I not drive the bike because of the leak, I was kinda stranded two hours from home. In the end I bought the new bike and paid top dollar, my opportunity to negotiate seemingly lost. At this point I’m disappointed and feel a bit frustrated but the new bike is great. 48 Hours later I get a note from my old dealer telling me the great. news, BMW has as of May 1, a $ 1900 incentive on the RT I just bought. I call and ask Hermy’s for some consideration and they tell me tough luck!!! They said they didn’t know anything was coming; although, my other dealer Open Road Metuchen said when I asked that they knew something was coming (they too failed to tell me) in an email I forwarded to Hermey’s. I suggest to Hermey’s that maybe in the interest of the customers they supposedly care about that if they didn’t know they should have known and informed me of such! In the end, with the oil leak that Open Road missed while the bike was under warranty and the missed rebate my loss on the bike about $ 3500 or more. Both dealers are quite OK with this… would you be? I wonder if there is a dealer out there that cares as much about their customers as they say they do? By the way BMW corporation despite the oil leak at 15K and rebate debacle also said tough luck. must be the company mantra. After three motorcyles, four cars and more gear than I care to talk about… that’s it for me and BMW! One last thing, if Hermy’s had just tried to come up with a compromise or some sign of concern, I wouldn’t have written this and would have chalked this up as bad luck. Their lack of concern and any desire to take even a little responsibility speaks volumes and may get you to ask if this is the dealer for you.

Rode up to PA from VA to trade my GS in for a new Sertao. I was nervous as hell because giving a quote on a trade-​in based on pictures and chatting isn’t quite the same as seeing it. But sure as hell, Tom and the rest of the crew at Hermy’s gave me a fair shake and I was back on the road home on my new ride just as soon as my idiot insurance company could figure out how to set the right effective date. Swell staff, cool show room, good deal, great place.
FAAAAR better deal than I would have received at Morton’s or Bob’s closer to home.

They sent me the wrong mirror, the wrong trim part for my year Triumph and brakes that I didn’t order for a different bike. After paying to return the first mistake, I took my loss and ordered from BikeBandit. I’m out $ 50 plus shipping. Maybe they shouldn’t drink while packing people’s orders. Save your money and buy else where.

Got my 1^st BMW there this past summer and I can’t say enough great things about this place. They have a very knowledgeable staff and their service is top notch. If you’re a GS rider they set up rides from time to time and hit the trails. If you buy your bike there they offer you a 10% discount on most accessories and everything I’ve purchased there has been cheaper than buying it online, and that’s even after tax!
After a great riding season (8000 miles) I want to thank everyone there!

Hermy’s almost makes me want to move back to Pennsylvania (ok, maybe not)
I’ve been to many, many BMW dealers in this country, but Hermy’s is still my favorite. No frills, oldschool, a small number of employees, and low prices.
People come from miles around to have their bikes serviced here — they know what they’re doing, and the rates are just plain reasonable. Granted, it’s sortof in the middle of nowhere, so I guess that makes sense.