Thermo-Tite Window Systems

We purchased windows from Thermo-​Tite after obtaining a few estimates. Their big pitch was customer service and the quality of their windows. And of course the old if you purchase now, you get further savings. OK, 12+ windows (paid cash) later and just a few years and the windows are falling apart. The safety stops after a few uses fell out of the window. When I called and spoke with a customer service manager, it was «well don’t know what to tell you, they are not meant to be safety stops, but I will send you a couple of replacements». Great customer service. We have two windows we hardly open in the kitchen and those two windows will not stay open unless you have something holding them up. It seems the inner mechanism/​spring will not support the window. So another window, we open and since it would not support itself, it slammed down and shattered the inner glass. These windows have not been nor were they ever help with the draft in the house, as they claimed. Overall, the customer service, quality of windows were not what we thought they would be. In comparison, we purchased other windows from Home Depot and had a handy man install, a few years back, and there is quite a difference when it comes to keeping the heat in.