Stanley Steemer of Port Chester, NY

Stay away from these MFers, after they cleaned the carpet they pissed all over the bathroom floor! It smelled awful and we had to clean it up! I guess there’s no way to give minus 5 stars so I have to give them one.

Always courteous and professional! Thank you Stanley Steemer. My house smells clean and fresh. See you in 3 months.

This is a general comment to the franchise, not specifically this location. They’re crooks & make sure you KNOW about floor up-​keep before getting tricked by these people. I received a refund from them, that’s how at fault they were.

I called around 2:20pm to see an approx time the crew would be coming for a 3−6pm time frame for couch & loveseat. I Was told within the hour. I also asked for them to call ahead of time as I have a dog & 9month pregnant wife home (I wasn’t home) and was assured they would. The crew showed up at 4:30 pm without even a call. Big difference than coming at 3 … I walked in and it smelt like dirty water, maybe there lines haven’t been cleaned in a while. The tech even said my couches weren’t even really dirty. (maybe this is why they push for deodorizer) Once crew was done cleaning, i inspected and looked clean on the outside. I was not aware I had to check all crevices only the couches to ensure that was clean. I went To pay with a credit card so the Tech called In than said «the control desk is very busy, can you pay with cash or check or I have to call back in 10 minutes. I assume this was their gimmick so they don’t pay CC fees so I just paid with check so I didn’t have them waiting around in the house. The next day I was looking for something and found areas of both couches not even touched. I did find my lost phone in the velcrow backing of my couch so that wasn’t even opened … I called back and they should be sending a different crew as there is a 10 day guarantee. we’ll see how that goes. I have a feeling I should of went local rather than commercialized company

More than willing to pick my carpets up for cleaning and charged me a fortune! Eventually after 3 weeks too many I had to phone them and ask where my carpets were?!?
A few days later my carpets was home — the one still so stinky and smelly that I just told the movers to throw it away! Basically I paid $ 200 to end up throwing a carpet away…
DON’T USE THEM!

They came on time. They worked efficiently and did a really good job on my sofa. My sofa hasnt been cleaned in over 4 years. My sofa looks clean now! Love it and would totally recommend this service to my friends

We made an appointment to have them clean 2 sofas, 3 chairs, a headboard, and 4 carpets. In the middle of the cleaning, they tried to shake us down for more money by claiming one of our carpets was made of fine silk and needed «special treatment». Really? The thing was $ 25 from Home Depot, it’s not a Persian antique.
They also forgot to clean the pillows on one of the couches we had, so now they have to come back again. Overall, it was a lackluster experience. Not impressed at all.

We had to have a large (12’x14’) area rug steam cleaned after having it treated for moths. Because we live in a walk up, I ordered the pick up and delivery service. They came and took the carpet, no problem.
But when it came time to return it, it was a terrible experience. They did not show on the morning we had scheduled, and my wife had to arrive later for work. For their screw-​up, the only thing the manager offered was $ 100 off the next cleaning. (As if I’d give them my business again. They should have at least waived the $ 60 pickup and delivery fee.)
We rescheduled for the next day, promised that they’d be there between 7 – 7:15 and they were STILL late. What made it worse was that the two delivery guys had major difficulties trying to set the carpet evenly over the non-​slip mats. It seemed to take forever, with one guy knocking over a few picture frames, the mats getting all bunched up underneath. Everything uneven. I couldn’t believe it – two guys who work for a carpet company couldn’t even get the carpet on straight. It was like these guys never did this before. When we first got the carpet, I put it down MYSELF — it was a pain, but I managed to do it right.
At this point I was close to just kicking them out, I was so fed up. My wife and I eventually had rearrange the carpet ourselves.
I have to assume the carpet was expertly cleaned. It’s very dark, so it’s not like there were noticeable stains or something. But overall, it was terrible service made worse by a lame attempt by management to make it right.
I thought about contacting their corporate offices, but since I don’t plan on choosing Stanley Steemer ever again, I highly doubt they’ll do anything for us.