PetSmart

Just horrible experience. Was given original price quote, told I could plan for 3 – 4 hours. App 40 minutes later I was told my dog was upset in the kennel, and I could either pick up my wet dog (guess he was «air drying in the kennel» or pay the express price $ 11.00 more. Of course I agreed to express. I was called again later, told he could be picked up (we are still at lunch). We left the restaurant. Went to the groomer. He was not completed and still on table. His face was fine, but his body was cut so short you could see his skin. this experience is not something I would like to duplicate.

Dad has a pup that sheds horribly in the the hot Florida sun. There is a technique called the ferminator to remove all the loose hair while shining up the new coat coming in and he has bragged for days how beautiful she would be after her appointment. She did look beautiful on her back and sides but there were still spots on the under carriage and hind haunches with excessive hair falling out. Kristy was super sweet but the job was half-​assed and at $ 60 a pop? Sorry, I wouldn’t spend it again at petsmart.
Addendum– dad took the other pup up for her grooming session and mentioned he was not happy with the prior days service. Petsmart performed the whole service again free of charge. Added another star for that because it still should’ve been performed the first time correctly

I tried to purchase approximately $ 25 dollars worth of pet supplies there today but the large male clerk was too busy trying to impress a young female, after a few minutes I left the items that I was going to buy on the counter and left.

I find it only fair that I update my review. The store is actually doing a much better job of keeping stock on shelves. Here’s hoping that this trend doesn’t wax and wane like the tides in the area.